Five Guys Burgers and Fries

I get Five Guys is all the rage for most people but personally feel its wayyy overpriced. The burgers are delicious since they are being made with generally fresh ingredients & maybe that’s debatable but I still think the menu is wayy overpriced for what is being sold. Also HATE how you can’t purchase a meal combo– fries burgers & everything is sold separately for over the top prices that just doesn’t make sense for a burger or fries. Milkshakes are wayyy overpriced for the fact that they are completely processed. Not a fan

I’m big on customer service and this location is definitely lacking. If you can’t even say «hello», why would I feel welcome to eat at your location? Sorry, but all points taken away for poor service. The burgers are like every other location, still very good. But what sets them apart if they can’t provide stellar service?

I come here on occasion for lunch and every single time, the staff is polite, welcoming, patient and always smiling! Which to me is always a plus. Even when the pace picks up and the establishment starts to fill with patrons they keep up the same genuine demeanor.
The place is also very well kept, brightly lit as well as clean. The orders were put together quickly and efficiently which is really good for a walk-​in large lunch order.
I will continue to come to this place because of their staff.
Keep up the great work!
PS I wish there was an option to order on-​line and pay in store, not just use a credit card. My company only uses cash for the expense report purposes.

I am a true hamburger Snob and I work as a make up artist and so customer service is paramount to my work … I’d never been to this restaurant before and I will not repeat the visit. When I walked in the staff looked at me as if I had 3 heads. I was new and felt. Unwelcome .
I spoke to the cashier and made my order. The young lady behind the counter was pleasant. But I sensed a «who the hell are you attitude «…I placed my order. And paid. And waited. Several more people came in. There was a third crew member who made the fries while they young lady made the burger.
When the order was finished the third guy called out the number looking at anyone but me and I said. That’s my order and he looked at me as if I threw something at him and snidely said «ok here» I took home my «dinner «which was awful the hamburger was mediocre and the fries were greasy and seemed old … I was disappointed. All
Around I would not go back .
Based on the service I sure the servers will be glad .
But my readers see these
Reviews and so does any Unilocal subscriber so. … I advise all to pass this place by.
Unless you want attitude with your burger and fries with Egoesté on the side!

Excellent. I have no complaints about this place except it being pricey for me. I used to go to the Madison location. The burger here was hot and juicy and tasted fresh, as did the other ingredients. They have the ideal french fry. When I think of french fries that is exactly how I want them, and I prefer softer, to crispy fries. This place definitely satisfies the burger craving.

Great food, good service, clean restaurant and overall friendly employees. The burgers taste great and the fries are abundant. If you don’t mind waiting 5 – 8 minutes for a delicious, hot burger — you won’t be disappointed.

Really bad experience here at this five guys. Not sure if it was because it is located in Newark or because the people working here are saddened by their life choices. Took them forever to get us our food and there were literally only 3 other people in the restaurant. When we asked them to just give us the food that was ready, they looked at us and continued to meander about their work without any sense of urgency. It is called fast food for a reason five guys: we expect our food FASTer than 20 minutes later.

This particular location has impressed me on several occasions due to the positive attitude of the staff. There have been times when my order was even delivered to my table instead of simply having my number called out. For a busy location, this restaurant is also kept very clean.
This chain isn’t a «five star» atmosphere, but for what it serves, it’s a five star meal! Five Guys burgers are my absolute favorite and have consistently trumped gourmet ones I’ve tried in other parts of the country. Five Guys serves my ideal burger: soft and juicy patty with a buttery yet supportive bun and delicious toppings. Preparation is consistent for both burger and fries.
Love this location! Don’t forget to get your parking garage ticket validated!

Ok so since my first review, I noticed a difference in the times that I’ve come back in.
The quality of customer service has improved noticeably. I’m not sure if it’s new staff or managerial influence but it’s a welcome addition as I now come here 2 – 3 times a week.
The staff are a lot more friendly and personable. I don’t know if this is sexist, but I do notice that the females are a lot more positive and friendly

We had a dinner before watching red bulls game.
So crowded but staffs are very quick to take order/​serve food.
Regular cheese burger was too much for me so next time I will choose little burger.
Fries are awesome, personally I prefer fries here than those of Shake shack.

Anything better than a huge burger and a load of fries? I think not! Beats any other fast food joint. Place is clean and prices are decent for a fast food place. Parking is a bit of an issue.

Can’t go wrong with 5 guys to fill a burger craving. Great service, food, and the place is spotless.

Despite being a little pricey and often requiring lengthy time to recieve your food, it’s worth it. Good burgers of higher standard than traditional fast food. Also free peanuts!
Easy access from the train station or street parking. Also next to several other stores and restaurants.

By now everyone has pretty much heard all of the hoopla surrounding Five Guys and it’s all pretty much justified.
This location in particular is very clean, it has the standard Five Guys décor, the staff is courteous, you definitely get that burger joint vibe and most importantly the burgers are delicious.
For those of us who really have the urge to have a good burger that is not one of those frozen patties places seem to be both abundant and limited at the same time. What five guys has done is made a real delicious burger available almost anywhere around urban centers.
Let’s get straight to the burger. Starting with the fact that this is real ground beef with uneven edges and searing on the patty… A REAL BURGER. Cheese melted to perfection with the toppings of your choice paired with a golden brown bun that’s soft yet form enough not to get soggy in a few seconds. The beef not to tightly packed but loose enough tiki wear the burger seems to have a sort of fluff to it.
Just describing it makes me want another. Who wouldn’t want something so soft, so perfect, so juicy and just down right sinfully pleasurable to have the company of their tongue.
Pair it with fries that are greased not for your health but for your taste buds. Peanuts that are not for the ballgame but just something for you to much on while you await this edible art.
It’s as though I need a Shakespearean dictionary at my side to truly define how good this burger is. However, I don’t have one with me right now so this will have to do until your words further explain how delicious this thing is.

I have been here a few times before I had Unilocal and have never had a problem here. Always great service and of course the great burgers and fries you expect from a 5 Guys. Very good place to eat and plenty of space. Just be vigilant on Red Bulls game days the place does get packed.

Just a burger to tame my «once every 6 months or so» carnivorous desire. I read the reviews and expected the burger of all burgers… and what I got was a burger that tasted similar to the ones I made for myself afterschool. Meat wasn’t heavily seasoned. Veggies were fine. I guess everyone has different opinions on epic burgers. This, in my opinion was not one.

Stopped by to pick up my dinner. Ordered a little hamburger with my normal toppings us grilled jalapeños with Little Fries (which are not so little) and a bottle water.
The girl who took my order was new, but she was very friendly. The other staff, who’s always there, always recognizes me and always brings my order out to me when they’re not busy.
I always like the fact that they have free peanuts in its shell. It’s a nice snack while waiting for my order.

HAMBURGERS, HAMBURGERS OH MY! I believe I have found the remedy to my In an Out deficiency. This hamburger was juicy, burned on the edges and the buns were magnifico. The fries were great and the atmosphere was nice. We went on a Saturday afternoon 2wks ago and it wasn’t crowed and the workers so nice.
It was spotless, the restrooms were clean and the front was clean a place I could feel comfortable eating in. I hope the other locations are just as great as this one.
I don’t know if we will be back to this particular location but we will be frequenting their other locations for sure.

It’s Burger time.
One of the best burger chains in America. I’ve eaten at this location numerous times.
The workers display great service and are very customer centric. Always fast and courteous which is a hard combination to achieve.
The burger is simply a work of art. So simple but yet so good. The fries are a great addition.
I do frequent many 5Guys locations because the product is very good but the service at this location is unmatched.
Next time you are around or if you come to the RedBulls arena make sure to stop by.

How did I not realize this was right over the Jackson street bridge in Harrison? My bad.
I have heard pretty good things about five guys so went in with high expectations. Wasn’t disappointed. I had the «little» (meaning 1 patty) bacon cheese. The burger was nicely cooked, bacon crispy and awesome (I mean it’s hard to mess up bacon), and perfectly melted cheese. You get to pick your toppings. I went simple– mayo and BBQ sauce, and the result was a delicious burger. The bun was also really good, soft, almost sweet, and tasted pretty fresh.
The service was great. So much energy and enthusiasm, they really put in their all and are super friendly and nice. Soda machine seemed cool (touch screen I think) though I didn’t use it.
One small complain is the price. Definitely not cheap and the sizes aren’t that big. Fries top $ 3, and my pretty small burger was $ 6 or something. So it isn’t the best bang for your buck but it is pretty good and I will be back when I want a burger.