Firestone Complete Auto Care

Bottom Line: The Service Manager will stand by their work and do right by the customer!
My daughter took my vehicle there for service as the belt was creating a squeal. The technician found that the serpentine belt needed to be removed and replaced.
My daughter picked up the car and found that the squeal was still present. I arranged a car sway with her and found that the serpentine belt was installed with a tension level well below specs. After tightening the belt, the sound went away and the vehicle is working as advertised.
I called the service manager for the store and explained the story above; without hesitation, he offered a refund on labor. He was very apologetic for the hassle the service caused me. He really regretted the issue wasn’t really discovered until I had the vehicle some 300 miles away… he couldn’t use that as a teaching opportunity for his technician.
Odd isn’t it, to give a 4* rating for poorly completed maintenance work? Yes, it is, but I put great value in a manager willing to admit a problem and rectify it. His actions gives me confidence that I will receive great service from their company if I ever have the need to visit again. Thank you Wayne.

Poor results. Needed state inspection, left car in morning with promise of finish by early afternoon. Long story, results? Left at 4PM. Will not return.
Big talkers, poor results.

Pretty great experience — talk to Jason or Anthony. Went down the road to Jiffy Lube for an oil change, they quoted me $ 90 because of the oil I use. Called Firestone, guy quoted me $ 65 for same service, THEN directed me (unprompted) to an online $ 20 coupon I just had to show him on my smart phone. Nice service!

Broken air conditioning enroute from Boston to Orlando — Saturday afternoon — fit us in and fixed it up– back in the road in 90 minutes. Great service!

Great customer service from Anthony and Tim. I was visiting from out of town when I picked up a screw in my rear left tire. The only thing worse than having a flat, is when it’s also the coldest day of the year and you are visiting out of town. Luckily, They were able to patch it and have me on my way. Highly recommend!

I took my company vehicle here to get an oil change and while they took my truck back within 5 minutes, it took over an hour before the service was completed.
Part of the service package also included a tire rotation. My front tires are inflated to 60 and my back tires are 80. When they rotated the tires they didn’t bother changing the tire pressure let alone correcting it.
The associates were nice enough and the place was clean but the service was rather sloppy and careless…

Aside from scaring my wife into spending $ 300 on something I had replaced the week prior and passing my vehicle on a safety inspection that should’ve failed; they were extremely nice about taking my money. Lost my business for anything but tires.

Nothing is worse than car troubles when you’re on vacation and the weather is not so great. Joe H. and his team were able to check my car out quickly, take care of the needed repairs to the brakes, and get me back on my way. I am so happy I went to Firestone, and that I am now driving safely. Thanks, Joe!

A couple months ago Jason helped me right at closing time. I had a side leak and was worried it would not be safe for my ride back to DC, especially with a toddler and a pregnant wife. They took my case right away and got it all fixed so I could safely get home that night. Good things.

We experienced a blowout on 81 and they took great care of us; changed the tire, checked the other 3 tires and we were on our way in less than an hour. The service was amazing, the tech were knowledgeable and comforting, and the garage was state of the art. If I lived closer, they would take care of all my automotive needs.