FedEx Office Print & Ship Center

Is it so hard to ring a door bell when making a delivery? Really tired of finding my packages the next morning especially after a night of rain. UPS on the other hand never fails to announce his delivery and be polite when approached.

They are very helpful at this FedEx /​Kinko’s. I like that they are right on Farmington and have a parking lot. If you are a Bank of America customer you can kill two birds with one stone since they are right next door.

«If you want something done well, do it yourself.» This quote holds true when it comes to this FedEx Office location. I’ve been here to autonomously make copies a few times, which has always worked out fine for me. I can consistently rely on myself to get things done. But a few weekends ago I visited this FedEx Office to try and get some high-​quality color copies made, and the agent I dealt with had apparently not been through any sort of customer service training whatsoever.
I brought a USB stick in with a file that I needed printed. I requested 25 8.5×11 copies on cardstock, and also requested that he quarter the same size sheet to do smaller postcard type handouts, so four on each sheet. Everything I requested of this guy was perceived as an inconvenience to him. He spoke tersely, kept sighing exasperatedly and rolling his eyes. He told me it would be a $ 7 «digital enhancement fee» in order to basically do what Windows Photo Viewer does at the touch of button. Okay. Whatever.
After he struggled with that for a while, he looked over his shoulder at me from the computer and insisted that I give him an exact size for the smaller handouts I wanted, or else he couldn’t do it. He passive aggressively called me «ma’am.» What was my $ 7 buying anyway? A sassy attitude? All he had to do was divide 8.5×11 by 2 to get his «exact size.» The burden should not be on the customer to do this.
Eventually his demeanor completely turned me off and I cancelled my order. I don’t know if he was having a bad day or what, but I did my part. I came in as a fairly educated consumer, knowing what I wanted… all he had to do was press a few buttons, and he couldn’t even seem to muster that with a smile on his face.
Thanks for nothing, FedEx Office of Farmington Ave!

Lou is so kind and patient. He helped me overcome some technical issues I was having at the self-​printer station. He also made me laugh. What a nice, hardworking guy :)

While I visit FedEx Office to make work-​related printouts and copies on a regular basis, I’d never actually come in with the purpose of shipping a box (usually stick with USPS for that). After running around during a frenzied day of calls and meetings, I stopped in with the purpose of sending 71 pounds of table linens to Boston (don’t ask).
Steven, the Assistant Manager on duty, was extremely helpful. Originally, I had planned to overnight the package, which would cost more than $ 100 — yet, he recommended a less costly option where the package would STILL arrive tomorrow, but cost $ 50+ less (made sense to send via Ground since Boston is so close).
My hero.
Anyway — it’s always nice to get a piece of advice that saves a chunk of change. I’m used to the self-​service options at this particular location, but good to know that the staff is helpful.

We had to print invitations to my father’s retirement party, so we found ourselves stopping by this FedEx location as it was near a restaurant we were interested in trying. While it was quite loud with little kids running the aisles yelling, you can’t really fault the FedEx workers as much as the irresponsible mother who was too engrossed in her printing exercise to pay attention to her unruly children. Realistically, what could she have done… the customer is always right, right?
We were in and out — much better than I anticipated. I expected the… come back in an hour or so line, but we didn’t get that. We had to convert the document to a PDF to print, so it ended up being a bit more pixelated than we had hoped for, but it worked. It was convenient being able to wait.
The attendant cut the invitations for us, which was helpful. She had the chance to sell us the most expensive stock paper, but discouraged us as she didn’t feel it was necessary or worth the price. She was right and it turned out great.

Printing clerks were super helpful, but there were only two and one was working in back and the other helping people at the self-​help machines so it took us about fifteen minutes to see somebody.
A stated, there are a lot of self serve machines here, and while we were here one of the patrons had a herd of small children running and screaming through the aisles. As the lady behind the counter said, they could have been crying I guess.
Envelopes, stickers, greeting cards, mailers and boxes; they have a lot more than just printing supplies here.