Verizon Premium Wireless Retailer-Wireless Zone

I purchased a phone charger from this store. At the time of purchase, the slick salesman told me the charger came with a lifetime guarantee and that if I ever had any issues with it, I could bring it back for a replacement.
At the time of the sale, I figured it would be worth spending the extra money on a charger that came with a replacement guarantee.
About 1 year after purchase, the charge started «acting up».
I brought it back to the store and was told «sorry, you need to talk to the manufacturer».
I explained the them the guarantee that was promised to me, and their response was «sorry but any of that information would be on our old system and we can’t access that system anymore».
Nice excuse as to why you cant stand behind the products and warranties that your salesman are pitching to your customers. Pathetic! Will never shop here again.

We have bought every cellphone from this store for years and we have always been pleased with the customer service. Friendly & professional… can’t ask for more than that. Thanks Jordan

Rich and Thomas were amazing! I called two days prior to coming in to make sure they had the phone I wanted in stock (which they did), and that I wanted option on how to get out of my droid and back to iPhone. When I got there they serviced me perfectly! Super nice guys, very knowledgeable. I will only be going here from now on!

Pretty much the worst retail experience I’ve ever had. I could write a book about these people but to sum it up. I went in to upgrade to a smart phone. The whole process took an hour and a half. Not only did they screw up how thing were entered they didn’t bother to put texting which was already on the Verizon phone I was transferring the number from on the new phone. My bill ended up being around $ 80.00 per month more than it should have been and that wasn’t from just the texting charges. They made other mistakes with my billing too. It took 3 months to and several visits to straighten things out. They said that they were going to send me a refund check from directly from their store which never came. They were terrible about returning calls. The people I worked with had no clue what they were doing (they tried to add texting back to my plan on two occasions and couldn’t get it figured out). it was also pretty apparent that they didn’t care about what they were doing. In the end I had to get my refund and account adjustments from Verizon itself. I wouldn’t go back to this store if they were giving out the latest iphone for free! I’m not a jerk who goes around writing a bunch of bad reviews in fact this is the only bad review I’ve written on Unilocal.These guys are the absolute worst.
I have added my response to the owners comment below.
When I finally got my refund it was from calling Verizon directly. I was told I was getting a check from your store. I waited a couple weeks and never received it. When I came in the store for the umpteenth time to see where the check was I was then informed that I would get an account credit which I didn’t get until I called corporate. If you have documentation to prove otherwise I will revise that part of my review. You are still getting a 1 start review regardless. I got your message. To little to late. You got responded in a hurry when you saw a bad review. It’s to bad you weren’t more responsive when I was actually having issues. I have no intention of returning your calls or changing my rating. I want people to know what a bad experience I had at your store.