Certified Towing & Transport

What a horrible experience. AAA contacted them about towing our car at 6pm. They said it would take 3 hours. We had no choice so we waited three hours. At three hours we called and was told the driver was 40 minutes away and stuck in traffic in New Jersey.
And hour went by, and we made another call to AAA. The company told them that they called us and told us it would be another two hours which never happened. So I told AAA to have the dispatch call me. The person I spoke to told me they lied to AAA, that they never spoke to us, and that there was nothing they could do because their car was stuck in traffic in New Jersey. It is going to be an additional two hours.
I’ve been using three different apps to monitor the traffic in New Jersey and there’s absolutely none. NONE. We’ve been stranded in a parking parking lot for hours. They lied to me, they lied to AAA.
HOURS.
Finally, The driver calls me, tells me he’s GPS can’t find my location and he doesn’t want to waste 45 minutes trying to find us. You’re very clearly located I can find is on a map no problem. Then he starts demanding that I walk around in the dark at midnight in a strange area to find A landmark or another address I can give him. He called me so many times I had to block his number he was harassing he was rude and he was insulting.