Sullivan’s Scrap Metals

We had some copper from our old bathroom that we remodeled. This was our first time visiting a scrap yard and I was pleasantly surprised by the cleanliness of the facility and friendliness of the staff. I did not have nearly as much as the person in front of me, but the employee took the time and effort to explain the process as if I had a ton! Thank you!

We arrived about 15 minutes before closing with a big pickup full of steel and a tub of brass and a tub of aluminum. Guy waved us onto the scale, told us where to pile the steel, and weighed us out when we finished. It was now about 5:25. He said we couldn’t get the other metals weighed because they were closed. Website said 5:30, but «we close at 5:15. I did you a favor by letting you in.» When I complained, he said, «just come back tomorrow.» Just come back tomorrow? I had borrowed a truck and driven a half hour to get there. Very unfriendly business.

This is an update from my previous review. I went back the next morning to empty the van. I went to large/​heavy drop area with my load of light steel. This was the first time going to this section. The operator/​buyer at the scale house was pleasant and helpful. After offloading and weighing out I went to the top side to offload some brass before cashing out. There were two guys in front of me there for the first time. They had everything seperated pretty well for first timers but of course not perfect. The buyer (russian guy) actually told them «we’re here to make money. I cant spend time showing you what to do.» Seriously, how are people supposed to learn if you dont show them. They had a whole cart full of aluminum but one of the beach chairs had a steel crossbar so he processed the entire cart as light steel instead of aluminum. I think they forget that while we are selling them our scrap, we are actually customers. They buy from us and resell for a profit. Without customers they have nothing to resell. If you took the time to explain how to use your facility and better prep our scrap things would work much smoother. Seriously make some short videos, «welcome to our yard», «how to use our facilities», «how to prep and seperate your scrap». They have a website and facebook page take some pride and educate/​welcome your customers. Again get rid of the rewards and pay more. Get rid of the top side buyer. Get employees that care and are willing to help your customers.

The receptionist should in no way be in a position, where she should have to speak to costumers. If you’re the owner reading this – fire her. Also, update your website and the sign on your fence to reflect the new 45-​minute lunch break. I got there at 11:50 only to be told by your derelict «receptionist» (very rudely and unapologetic), that lunch break started at 11:45, and to come back at 12:30! Thanks for wasting my time! FIRE HER, and get someone who respects people (in general).

I have to agree with other reviews. This yard is bad news. If you call before and they quote you the prices for what you have they change it once you get there. The people in the shop act as if your bothering them. I know this is typical of yards that allow walk-​ins, but this isn’t the city. You must use the card they give you or else they won’t accept your metal even if you know your number. The only good thing is that there open till 5.

I can’t say anything good for the office ladies. They are rude and make the impression of doing you a favor by talking to you. You will spend a while till someone asks you why you’re there. I don’t recommend using their service if you tend to appreciate your time and nerves.