R J Power Equipment Company

Why do they never answer the phone?
Why do they not even have an answering machine?
Why does their website say they open at 8 a.m., yet I sat in the parking lot until 8:20 before giving up?

I have used them twice for snowblower service and have absolutely no complaints.

This place has enough business and they don’t need yours. That is the impression I got when I stopped by to shop for a riding mower.
When I walked in, the guy in charge was in the middle of a phone call. He was telling the person on the other end that he wouldn’t service their «mass merchandise» mower. Evidently, they are just too busy. I actually don’t have a problem with this. A person has a right to run his business the way he wants. If they don’t want to service «big box retailer» mowers, that’s fine. I do have a problem with the way he spoke to the person on the other line. It was clearly arrogance in a way that said without a doubt that RJ is too good to service low end mowers.
The tone didn’t change when I talked to the guy. Which is ironic because he was explaining how their entry level riding mowers start at about $ 1,200. Sounds about what I can buy at Lowes. Right in the middle of our conversation about zero-​turn mowers, he (without an excuse me, hold on a second, or I’ll be right back) answers a ringing phone and starts attending to the customer on the phone. I waited around a few minutes but with no indication that he was coming back to me, I left.
Again, this place can do business the way they choose. But when business is good, I don’t think it’s good practice to treat people like crap. I wouldn’t expect the service to change after the sale, so I’ll stay away from RJ.
Hope this is helpful. Maybe others have better luck or maybe the guy was just having a bad day.

This place was great because it was so close to our house. That’s about as far as it goes for the positive experiences. We have used them twice and the service got worse each time. The people at the front desk are rude and inconsiderate. The man in the back getting our equipment for us was very kind and helpful, but he was the only one. When we dropped our lawn mower off this time they said they would call before doing any work. We waited, and waited, and waited… Finally after 9 days my husband calls and the guy says no one is around to answer his question of whether the lawn mower is done or what is going on with it. (And it was regular business hours still!) The man says someone will call us the next day. So we wait and my husband finally calls them back the next day (because they didn’t follow through and call us). They say the lawn mower is fixed and there was over a hundred dollars worth of work done. Yet no one called us??? When my husband expresses to the guy on the phone that he is upset that no one called us prior to doing the work the response from RJ Power was «well then we’ll just sell it if you don’t want it.» It doesn’t even belong to them!!! We finally go to pick it up and we very nicely explain to the man at the front desk that we were disappointed that no one called us prior to the work being done when they said they would and that they didn’t even call us when it was done, we had to call them twice! The man didn’t even apologize. He just said «well they called you on this date.» Then I get the slip and it says the work was done one day after we dropped it off. Seriously?!
Terrible, rude service by people that just don’t care. If you are looking for a place that’s close to home… perfect. If you are looking for good service and care… don’t bother. We won’t be back here.

If you are a homeowner you need a place like this. These are the guys that fix your lawnmower and/​or snow blower. They have been around for decades and I have been using them for fifteen years. They handle home and commercial equipment.
If I want to sharpen my lawnmower blade I stop over. If my mower starts hard I have them give it a tune-​up. Ditto for the snow blower. I always feel like I receive a fair deal and everyone is very friendly.