Straub – Hawaii Kai Family Health Center

I went here because I had what I thought to be an infection in my toe. This place is great. They were quick, comprehensive, and the staff was great. I saw a Dr. Inesa Levitz and she was wonderful! I wish this woman was my primary care doctor! They prescribed me the appropriate medicine, took wound cultures, and even followed up with me days after my visit just to see how I was doing. This is a great clinic. Well I’m a big Straub fan to begin with and this clinic just helps prove they have some of the best physicians/​clinics/​hospitals on this island.

I have been going here for over 6 ½ years and very few times I have had to wait for a scheduled appointment. The offices are clean, the Drs are great. I have done bloodwork, physical therapy, xray, mammogram etc. and the free parking speaks volumes. It’s just so convenient and all on one floor! for someone who is disabled like I am it’s a God send. The Urgent Care Clinic being open 7-​days a week is «the best.» There isn’t a pharmacy but Walgreens is right downstairs in Koko Marina Center and by the time you get there after your appointment there is only a brief wait until it’s ready.

I went for a routine blood lab test at this nearby Straib clinic. I confirmed at front desk that their lab processed results onsite. Then I had my blood drawn. When I asked when results would be available, to my shock, clinician said one week! I’ve had this exact same test done at clinical lab downtown with 12 hour turnaround. How is Straub so slow?

Went to the urgent clinic because my cold was lasting a little long. The Doctor checked me out for strep and when I explained the symptoms and how high the fever was I was told «rest and fluids“it made me upset because I wouldn’t be going to the doctor if I didn’t think it was a nasty cold and needed something more. It’s now 2 weeks and I am still sick. Thanks for the advice it’s NOT working.

I’ve been coming here for 4 years. I always wanted to find a Dr that would be VERY convenient for me as far as parking & walk right in. Didn’t like Dr’s that I would have to walk a mile to the building, ride the elevators than wait forever! Go to another building or floor to get blood work done or any other Dr appt. Before you know it your all over the hospital. It would be like an ALL day excursion! Ugh! Here @ Straub Hawaii Kai it’s so AWESOME! I rate this place a golden star! Getting appointments here are great. They really tend to your needs & what’s really convenient to you! 1^st off parking is wonderful… park & walk right in! Everyone’s really nice & know you as soon as you walk in! Not to see you as being transparent! The front of the office have smiles on their faces & talk to you with so much compassion which is pretty hard for some front office places! Like DMV! :) The wait is never really long. When your appointment is 8:00am! You get in there @ 8:00am. For the 4 years I’ve been here there was only 1 time that they were backed up & waited for 15 minutes. Big deal! I remember waiting for Dr’s @ other places for more than an hour! This Dr’s office I can do bloodwork, x-​rays, have my women exam, memo gram, all here! And there is a walk in clinic opened 7 days a week! What more can one ask for? So if you don’t need the ER! But wanna see a Dr… this is the place to be! I can’t say it enough! THIS PLACE IS THE BEST EVER!

Dr. Price is a REALLY good, knowledgeable, thorough, kind, genuine & compassionate doctor with great bedside manner. If you are given an opportunity to see her, take it! I’m a Registered Nurse around docs all day, believe me, she is a good one!

My normal doctor couldn’t see me since she was booked two weeks out after taking a week off during the holidays and the other doctors were fairly booked as well. The front desk said the best they could suggest was the urgent walk in care. I had already been sick for 3 weeks writing it off as the common cold but things kept getting worse despite any remedies religiously tried at home so I was desperate and decided to go with the urgent care.
The hours on Monday were from 1– 8 pm. Over the phone, the receptionist suggested that I get there to sign in by 12:45pm since it fills up quickly otherwise it probably wouldn’t slow down until 4 or 5 pm at the earliest. I got there at 12:30 pm to sign in because I was as miserable as could be and really didn’t want to wait long. Who does when they’re not feeling well? There was already one person in front of me. The receptionist said I could leave and come back but to be sure to be back before 1 in case they are ready early. One o’clock rolls around and the nurse called the person ahead of me. Not sure what happened to that person but they weren’t there, so lucky for me, I was taken right in.
I was seen by Dr. Levitz, who is there in urgent care every Monday. She came across as genuine with great bedside manners. You really felt like she wanted to help and make sure you recovered. She did her examination and sent me in for chest X-​rays. The diagnosis was severe bronchitis with early stages of walking pneumonia. She took the time to explain everything to me, including the treatment process. She put me on steroids, narcotics, and antibiotics explaining that my adrenal glands had been overworked the last several weeks and can no longer keep up which is why I started to feel worse than before.
The whole experience was as positive and helpful as one could hope for.
I hope they keep up the great work.

Back in June 2013 I was extremely happy to have found a new PCP @ Straub Hi Kai; Dr Elizabeth Kim. Initially I was very pleased with the care I received. Dr Kim appeared to be charting everything I complained about. I had a hardness in my abdominal area that I couldn’t understand, since I was a recreational runner. My visits continued almost every week on my day off until Sept 2013. I felt that my health appeared to be declining. I specifically asked Dr Kim, «.don’t u think I need a cat scan?» Dr Kim said. I don’t think so, but maybe an ultrasound is what I needed & that was scheduled. The next morning @ 5am, I knew it was in my best interest to enter an ER facility. I was driven from Kailua to Straub –King St ER for emergency care. The ER Dr ordered a cat scan & a CA 125 blood draw. This Straub ER Dr explained she suspected Ovarian Cancer & they would contact my PCP to setup an appt with a Oncologist /​Gynecologist @ Kapiolani Medical.
My thoughts were; why didn’t my doctor know this, I’ve been in her office almost every week for 3 months with the same complaint. I couldnt understand how this doctor didn’t test me accordingly. She was always so busy inputting info the computer during our entire appt.
My complaints were very common for anyone that may have Ovarian Cancer. Instead she prescribed pills for gas.
I chose to consult a physician @ Queen’s Medical. Within 4 days of my appt, I was in surgery & had a total hysterectomy & removal of my colon & diagnosed with stage 4 Ovarian Cancer.
Needless to say, I no longer see Dr Elizabeth Kim as my PCP. I do think however that she & her staff are very nice people, but I’ve decided to continue my healthcare elsewhere.
This is my story.

Free parking! They share the same parking lot as Taco Bell.
When you walk in, the people at the reception desk check you in right away and direct you to a second waiting room. The receptionists are super nice, a little… on the unprofessional side… but… I’m not here to see them right?
I went here to get my routine exam so I only see them once a year and I still get lost in there. Luckily, the staff there is very helpful in guiding you in the right direction.
Once I was in my doctor’s waiting area, all the medical assistants passing by smiled. When they finally called my name I felt like I was being treated like they «really» cared. Everyone there is super nice. Although, this location is waaaay out of my way, I enjoy taking the drive out here sometimes.

I had an appointment here today because I wanted to get a PCP closer to where I live. I like that they have Saturday hours. The only thing is that the physicians rotate working Saturday each month, so it seems like you cannot consistently get Saturday appointments with your physician. Also, to get this appointment on a Saturday, I made it two to three months in advance.
Anyhow, I give this place five stars because the staff was so pleasant. The nurse was so cheerful. And Dr. Kwan was very thorough. I think it may be the longest internist appointment I’ve ever had, and that is not a bad thing, especially since I did not wait a long time to see the doctor. Dr. Kwan asked a lot of questions and helped come up with a plan for my allergies/​asthma until my appointment with a specialist. I thought she was very professional and courteous, and I told my boyfriend he should see her too. I am very happy with Dr. Kwan so far.

The staff and doctors at Straub Hawaii Kai are awesome! Teamwork is evident in this very busy clinic. Urgent Access now being open seven days a week is a dream come true.

Post is for urgent care:
At the urgent care now. They are here from 12 – 8 pm. Dr. Janurario, I think that’s how you spell his name. He is pretty awesome. He is very nice he definitely covered the 5 principles of care. He definitely was not in any rush like most doctors I have had usually like to rush into things and tell you and leave. He was very thorough on what I had. He makes sure you will be seen quick. But other than that. I am glad Straub was able to make URGENT CARE available:) happy for that thank you straub.

I thought I just posted this, but… maybe not! I had an «order from my doc.» to get a zillion blood draws… wasn’t looking frwd to my visit. Then I found Straub had a clinic right near my home in Hawaii Kai. (Saves a trip to Hono.) Got there, wasn’t very busy. Very short wait. (Nice waiting room if I had to wait.) Since it’s summer and my son wasn’t in school, he was with me. I was called in for my drama, BUT it was TASHA. She was so slick with the needle, it was over before I knew it. Plus she gave Babi STICKERS .(and let him sit in the room with us.)!! Woohoo!
There’s tons of parking AND if you’re starved, it’s right near Taco Bell/​Pizza Hut!
Glad it’s done! Thank you Tasha.
SO, if you NEED to get a draw, this is a good place to go!

(Please fix the electronic door swing!)
My baby was SCREAMING his head off when I walked into the clinic. I pretty much gave the receptionist my id, medical card and she got me in super quick. After checking in, the receptionist let me go back into the doctor’s office to calm my child down. I was greeted by Crystal who was actually Dr. Price’s assistant covering for Dr. Tanabe who is my actual doctor — and let me tell you, she’s super sweet.
Straub Clinic seems a little old and out dated but the service, people and parking makes up for everything. The Receptionists are friendly, the workers are all happy and don’t hate life and plenty of free parking in their lot. I didn’t like the fact that there was no elevator so if you’re parked on the downstairs lot you have take the stairs. Just thought you should know. That’s not Straub’s fault (ahem Koko Marina).

I love my Dr. there, Dr. Price. She is wonderful and patient. However, the management of the Hawaii Kai clinic is terrible.
Dr. Price is absent often and her staff sometimes does not call to let me know or reschedule. Hawaii Kai is a long way from my office, so I get really frustrated going all the way there and learning that she isn’t in that day.
In addition, many of the staff are just rude, as others have said. E.g., this week, I am scheduled to see the Dr. to check lab results. But! I have gone to the lab twice (taken time off work, fasted for 10 hours, paid for parking) only to be told that they had no orders for lab work in the computer (the first time) and the orders I gave them had expired (the second time).
When I called the Hi Kai office to get the lab work re-​ordered, the woman I spoke to said I should have gone to the lab earlier – in January – and that the expired lab orders were my own fault. I pointed out that the doctor said I should get the lab work done the week before my appointment, which is February 29, so January would not have worked. She hung up on me.
I’m not sure how to weigh the lack of professionalism there against how terrific my doctor is. Every single time I have an appointment, it is a pain in the neck.

I’ve been coming here for a while now and I’ve been doing my physical therapy which I now have received a bill for in the mail. I’ve paid my co-​pay at the clinic and all of a sudden I get a bill saying I owe x amount of money for a co-​pay. After arguing with the customer service department on the phone, turns out I did not have a bill and do not need to pay the co-​pay. I’m kind of annoyed that it even got to that point and am now wondering what the workers did with my co-​pay?
As of the physical therapy portion of this review — my PT guy was very knowledgeable and nice. Gabe was very professional and showed me various techniques to alleviate the pain in my knee.
Straub is right next to my house so it’s out of convenience that I go to this place. I probably wouldn’t have made it my first choice of doctors/​clinics.

I am very happy with this clinic, which I have chosen to make my primary care facility. Dr. Monica Price is awesome: competent, perceptive, and incredibly cheerful. She wants to partner with you to support optimal health and does not mind that you may be interested in alternative therapies as well. I have also visited the resident ophthalmology clinic and have found the staff extremely professional. The reception team are kind and polite. What a nice place!

The care is ok. I have been seeing Dr. Nordyke for awhile, but there was a Nurse (male) that was so rude and impatient. He was trying to give directions to an elderly patient and was speaking so fast and getting impatient because he had to repeat his self several times. The poor elderly man (asian around 70 – 80 years old) was still confused and did not want to ask any further questions because I could sense he knew the male nurse was irate. I complained to the manager about this male nurse and asked for another nurse to help me. I hope if any of you see this type of service from any nurse that you will speak up and let their managers know. I don’t think that male Nurse should be working at Straub Hi Kai or at any health clinic if he is going to be that irate with patients… especially ELDERLY.