Starbucks

Coffee with a horrible attitude. Bianca seems to be in a horrendous mood today and looking for arguments about cup sizes and milk. When you order a large iced coffee with regular milk, the order turns into a terminology death match when we all know large is the size that follows medium which follows small. Yes, that one, right before extra large. The Italian names are cute but I can never remember them. And regular milk is addressed as «what do you mean by regular? Our regular is 2%» Me: «No. Whole milk» Bianca: «The whole milk is regular to you, to us 2% is regular». Anyway, I walked away without coffee, she seemed pissed off or bothered enough after the 5 minutes ordering a large coffee with milk that I could risk her spitting in my drink. I’m a Starbucks super loyal customer, for probably a decade. I love the compamy, what it stands for and the way they do business and I have to say this is a first. This location has issues. And Bianca needs training on how to be nice. Even when I asked her name, she had so much attitude volunterring it I could picture her rolling her eyes and stiffening her top lip, even though I couldn’t see her from the drive through. Very hostile person.

Holy crap this place is terrible. Who knew you could mess up a car full of standard Starbucks drinks so bad. Me and some friends stopped by and everyone got a a standard macchiato or latte and we had a competition in the car for whose tasted worse. Undrinkable and left a bad taste in my mouth. Will be avoiding Starbucks for awhile and this location forever.

just went here with my boyfriend and his brother. we all ordered our go to drinks and they were AWFUL. who knew a caramel frap could he ruined?! it tasted like expired caramel syrup and nothing else. my boyfriend’s macchiato was ruined as was his brother’s soy latte. neither of them tasted like they should. i’m still a Starbucks customer but never at this location again.

I used my mobile app to order ahead and went in and asked for my mobile order, and was told it wasn’t ready yet. I waited an additional 10 maybe even 15 minutes before I asked again, and was told to go to another part of the store to pick up my drink. Thanks a lot Starbucks. I won’t be coming to this location again.

This is the only Starbucks that charges me to switch from regular milk to heavy cream which sucks because that has never happen at any other locations

Man… I had to write a review. I never have any problem with other Starbucks places. This is the only place that made most of my drink taste terrible. If it 1 or 2 times i wouldnt really want to give a review but its so many times! One time, i order a coffee frap with whip cream. They forgot to sweeten my drink, i have to drive back. They didnt make me a new one, instead they put everything back to a blender and add in the syrup. Now its taste nasty, with the whip cream mix together and the syrup not even mix well.

Stopped in for a tea and to get my gold star upgrade. Unfortunately, happy hour is only for the high calorie drinks. The drive thru was really busy, but only 3 people in front of me in line inside, which went by fast.

The drinks are made well. The bathroom requires a passcode but is clean. Most of the clientele is trash. There are always seats because of the location of this place. This is one of the fancier Starbucks.

I’ve been to many Starbucks locations and don’t write reviews about them but this one compels me to. The employees here are literally the most unhappiest and rudest people in the world.
One of the cashiers was having a difficult time executing the transaction and was rude assisted by an unhappy barista. I knew there was an error and I asked for further info and was rudely replied to. I don’t know what level of power they are giving employees here but they need to tone it down.
I don’t care if your job is to serve coffee and you hate it but don’t try to ruin my cup of whatever’s because you hate your job. If you don’t like what your doing, act on your free will and quit, I’m pretty sure there are plenty of people who will line up to take your spot.

I visited this location for the first time yesterday and ordered my usual drink, iced venti americano with white mocha. I’ve never had anyone mess up this drink but this time it was terrible. I later called the store to complain and spoke to kianna. She was polite and said to come get a remake the next day. When I went back today Felicia immediately knew about the issue and had a new drink made. This time my drink was perfect! Mistakes do happen and these girls turned a bad first impression of this location into a very positive one. Also, both times the drive thru was very fast!

Out of all the Starbucks I’ve been to, this is by far the worst service I’ve had and it’s been on multiple occasions.
Once I tried the new order ahead feature and it took longer than the 10 minutes we were told, after 15 minutes, we had to say something to the baristas before the drinks were even made. They completely ignored us.
On multiple visits through the drive thru, I have received my drink wrong.
When I go into the store, I am ignored, not even a hello. Today alone, I made eye contact with 4 different baristas and not a single one acknowledged me. I had to look like a lost puppy before the girl who I assume was supposed the cashier (apparently she felt doing random paperwork was more important than acknowledging a customer) finally acknowledged my presence at the other register as it was unclear which register was even open.
There is one guy that when he is working the drive thru, I know the order will be correct and timely, I don’t know his name, but I recognize his voice and perk up whenever I hear it because I know that’s the only time I’ll get decent service.

This Starbucks is the worst !!! They got my order wrong, I asked nicely if they can fix it and the girl gave me a dirty look and had attitude. Never in my life did I get such bad customer service. This location is the reason why I hate Starbucks. Not only do they have really bad service but the drinks are horrible. You guys don’t even deserve one star !!!

Coffee drink is hit or miss if they make it right. Service is the same but very unprofessional. I have to admit eye rolling speaking to customers with attitude. Starbucks pls evaluate your training and expectations for this store. Oh also check inventory for expiration dates. 2 months pass due date is unacceptable…

First off I don’t write many reviews and when I do it’s for exemplary service and decent food.
Tonight (¹¹⁄₁₁ 9:30) after platos closet shopping run I decided I’d try this Starbucks again after a previous bad experience.(will write that below) My sister who cannot drink dairy decided to try the gingerbread tea latte. We asked KYLE if it had dairy in it so we could ask for a substitute to which he responded «uhh yeah the gingerbread latte has a lot of milk». I told him that we were talking about the gingerbread TEA latte to which he responded «uh we don’t sell a gingerbread tea latte» anyways I take a picture of the menu in the drive thru and show him. He turns to his coworker and said «he actually took a picture. It’s on the menu.» Then turns to me and says «yeah I’ve never heard of it.» Thanks Kyle! Unhelpful and rude af. Anyways my coffee was only about half full probably cause they were pissy but I’ll never come back to this Starbucks.
Other experience. My friend who works at a different Starbucks told them exactly what to make for my sister and it came out perfect. Later that day my sister ordered the same exact thing and the guy told her that it has dairy in it and when they received it there was clearly milk in it. My friend walked it inside the store and asked them to remake it and told them what to do and they made it right. This was a couple months ago. Thank you for your time.

I usually try to avoid coming to Starbucks as there are so many other great coffee places in the area, but this had to do in a pinch.
Seems like a new location, clean, plenty of seating and a drive thru.
Service was ok, but super slow and I didn’t love my blended java chip, way too much syrup, made a bit sloppy.
Served it’s purpose, but I wouldn’t come back to this location again.

A large Starbucks with a convenient drive-​thru, this location has plenty of wireless chargers and ample space for study groups. On my recent visit, I had the new trenta strawberry acai refresher & really enjoyed it. Slightly tart, sweet & no doubt refreshing. The staff have been nice when I’ve dropped by, and they don’t hesitate to give me their used coffee grounds for my garden when I ask for them.
Parking in a private lot, shared by 99 Cent Only store and other businesses

They honestly like ripping people off. We ordered 2 grande iced zebra mochas and before even getting home we downed our drinks and we only live 5 mins away. They make so much money why not give the quality the quantity? I am really disappointed In them and I really hope the HR department will read this comment and really do something about it. I am tired of SBUX shorting people off of what they’re really supposed to get. The size we got was almost 5 dollars and full of mostly ice. I’m disgusted.

Sorry if I said or got my order wrong when ordering via drive thru window, it’s something I rarely do, I take each opportunity I can to exercise so drive thrus are typically not a part of my routine.
I usually get off to place my order and it’s always the same thing, a venti flat white, or passion tea lemonade or the holiday blends which are seasonal.
Today I did use drive thru service (we were running late), I had my 13 year old with me who orders drinks I’ve never heard of so I wasn’t familiar with what she wanted. She wanted a black tea half and half with 10 pumps of classic? I confirmed with female cashier when I drove up to make sure i had order correct, I have a low voice so drive thru, busy Carson Street traffic, etc, it’s not a good mix. I could tell she was upset when I pulled up (eye rolling, no greeting, and dirty looks).sorry, I won’t be back to bother you, I like peace and my coffee drinks are meaningful to me.
You should be careful on how you treat people, there are psychos out there and some people may not be as kind and tolerable to rude cashiers. just a little advice.
I do miss my favorite friendly cashier who is no longer here. Rather than mention her full name, it starts with an M, she has dark black hair, young and in her 20s. never a problem with her.

This Starbucks is terrible. They grand-​re opened twice. They just can’t seem to get it right. Drive thru line always takes 20 minutes plus. This location is a pass everytime.

Starbucks in Hawaiian Gardens is one of favorite ones locations. I love the drive thru especially on my lazy days when I don’t feel like getting out of my car. One of the biggest perks here is it’s not as busy as other locations such as Long Beach Towne Center or Cerritos, which are right down the street.
Whether it’s ordering something on the menu or from the secret menu, the baristas have always been helpful. If they are unsure what ingredients goes into the secret menu beverage, they will ask me instead of saying they can’t make the drink, which sometimes happens at other locations.
This Starbucks is pretty spacious making it convenient for guest wanting to come in and relax. It’s ideal for students who want to come in and study. Good lighting, big tinted windows and calming music playing overhead.
I Love Starbucks coffee. My favorite drink is an Iced green tea soy latte. A little bit pricey of $ 5 but worth it. No one makes coffee like Starbucks!