Chase Bank

Horrible wait times! There’s no business window so if you have a business account make sure you plan to be here for at least 45 minutes before you can get to the teller. It’s currently 4:30 pm on a Friday and there are only 2 tellers at the windows with a line of over 25 ppl. Next time I will drive farther away to another chase bank and get taken care of faster. When you run a business time is money and I definitely don’t want to keep loosing time and money by standing in line here. My guys had told me how bad of a wait time it was here but I didn’t think much of it now. Definitely needs a business window and more tellers !

One star for being open. (Closest notary needed in emergency. I’ll plan better
In the future).
Arrived at 9:05. Asked employee for NOTARY. Advised notary «might be in at 9:30.»
I wait. And wait. And wait. Finally seen at 10:05. Transaction took 5 minutes!
Why does a Bank open at 9:00, but leaves customers waiting 30 minutes before the first one is seen for transactions other than teller window.
GO GET AN ACCOUNT AT A CREDIT UNION AND STOP PAYING THESE BANKS FOR Poor SERVICE WHEN CREDIT UNIONS Offer THE EXACT SAME Services THAT BANKS DO without the WAIT!!! Stop paying for empty desks and big, fancy buildings.
Good Lord, I gave an hour of my life to Chase Bank. Shame on me. I know better.

Slow service. Broken atms. Don’t forget to bring your ID to this location when making a deposit because they won’t let you do one without it!

I walked into chase to see a numbers of customers sitting down to be called by a consultant. Its Saturday, theres more customers then usual and only two consultants. Meanwhile, during the week, when is less busy, there is about 8 consultants. Like seriously, if they know Saturday will be more busy since a lot of people are off work and running errands. For example, going to the bank because they couldn’t make it during the week due to work.

The employees are nice and are doing what they can to deal with the extra people they have coming to this location now. Ever since they closed the branch down the street, this location has been FLOODED! Theres long wait times, long lines, not enough personnel, not enough ATMs, not enough parking, so much traffic! They need to improve on their space!

BofA and Kinecta near by. Citibank across the street next to a grocery. For my ninja’s with multiple accounts! Hollaaaaa!!! Lol
This bank is going under some weird renovation at the moment. They just installed a multitude of NEW atm’s that can do $ 3,000 or $ 30,000 per transaction. I’m not sure about that number, so don’t quote me on it. But it’s some sort large number that’s suppose to take the load off of tellers. Unfortunately, most people are afraid of change… so they still line up.smh.
I was told that they were taking away the business window. I don’t agree with this but with these new ATM’s, I can understand why they would do this. Regular customers with deposits and withdrawals should use these new machines while larger, more complicated transactions should be done at the window… too bad people won’t do this.
The customer service is nice. Nothing special or nothing bad. Just the service you would expect at a bank. The lobby and location are great as well. Next to other banks on a fairly new and populated street with other business around so you can get multiple errands done and pick up some food along the way.
The parking is small. And there is a hidden lot behind this place. If you’re lucky enough to get street parking in the newly redone street, then get that! It’s a bit crowded and difficult at times to get in and out of their small lot on the side.
There’s a LARGE Police station near by so this feels like the safest bank on the safest street. 4 atm’s on the outside also… way more on the inside now 1÷7÷2016.

Don’t go here if u are a newly wed wants to add your new married name to your spouses chase account, here is my story:
Came here today with my marriage certificate, letter from social security indicating my new name and dmv Interim license indicating my new name (for those of you who are not familiar with name change, social security and dmv won’t issue you the new cards on the spot there is a wait time)
Last week we went to a different chase branch, a representative told us it’s okay to bring the above items to add my new name to my spouses account
Today, the representative and the manager told us it’s not valid. The manager told us we have to show new id, I showed him the interim driver license with dmv with my old id, he was all «this old id has a punch hole in it» ., well of course it does, because dmv is issuing me a new id so what’s the issue???
We left chase and went to Bank of America, showed them our documents and our account was updated without any problems.
I want to close our chase account because their service is rude and unreasonable. How many forms of id do I need to show you before you will do your job and just update our account information !!!
All the newly weds stay away from this place!!!
Especially there is no consistency!!! How about next time stay consistent with the requirements throughout your bank branches ??? Waste of my time
After reading Cynthia’s review on the bank, I agree with her the Asian guy (the supposed manager) not only hates his job but completely unfamiliar with legal documents. All he wants is to make his life easier and completely inconsiderate of the customers time and needs, word of advise to his supervisors: demote him and have him attend a legal document training course to get familiar with the forms and policies. Secondly, word of advise for him: get another job where you do not need customer service skills.
Another update: went to a different chase, updated information without any problems !!! So it comes to show the first chase sucks in personal skills and customer service

This is a large, nice branch. There is very friendly customer service and each time I’ve been here it was a very short wait. There is another branch literally one block away and it’s terrible. I don’t know why anyone would go to that one when you have this one right here

Horrible service. They only have one teller. And she flirting with the costumer. I have been standing in line for more than 10 minutes. They have 12 people waiting on line. While two other people are just looking at the line. Bad bad «one teller» I have business account and they don’t have a business line. Everything happening on a Saturday!

Horrible. Long lines, never enough tellers. I hate this chase, it is the worse of the worse of the worse.

My husband came in here to get a replacement card. After waiting in one line for 10 minutes, they tell him to wait in a different line. It took another 10 minutes to see someone else. The other employees looked around and didn’t keep busy. The Asian guy there hated his job and didn’t want to be there. After telling them it had been the worst experience I have ever had at a Chase, they explained that it was a very busy branch. If it’s very busy, please prepare for a busy bank. People want to be in and out and employees need to keep busy if there’s people that need to be helped! Makes us reconsider banking with them since Bank off America always provides the best customer service!

Went in todaay handled everything I needed in less than 5 minutes… LOVED IT!!!

Fast service, great personalities. What great bank

Iv been to alot of banks even in different states and my experience at the Chase bank in Hawthorne was above and beyond expectations. George W Granberry was the nicest man you can find and helped me set up accounts that were just perfect for me! I will be referring everyone to him!

I have just arrived from Ethiopia and went to this bank with a friend of mine to deposit my cash at hand. The moment we entered we were greeted and directed to a banker named George W. Granberry, III. I have explained my situation that I was not an American citizen. He said that was no problem and explained how I can create a new account. He even recommended I should have a college savings and checking account which had nice benefits. There was one paper work I should have got from my school but we didn’t want to go out carrying the cash. So he put the cash into my friends account which was already created and told us we can transfer it back to mine once I get the paper. When I went out and came back he finished all the paper works and even processed the steps for my debit card, explained everything with a nice smile. Everything was swift and truly professional. I would recommend this bank for anyone especially for students.

This is a great branch. The whole staff seems professional and engaged. There are a lot of ATM’s and the line inside moves fast.

A lot of parking, lines are never to long and they have 5 ATMs!

I’ve got to say … banks surely know how to make money off of you.
For instance, you have a couple of transactions made into your account automatically and you have enough for one of those transactions. If the other transaction goes through then you’ll be charged the overdraft charge. Now here’s where they make their money. Let’s say you have $ 60 in your account and one transaction is $ 99 and the other is $ 31. Both were pending the same day since they are being deducted from your account automatically from the vendors. Instead of taking out the $ 31 first since you have enough for that in your account, they take out the $ 99 transaction so both transactions are overdrawn.
This happened to me a few times already and I do not appreciate the tellers telling me to call the 800 number when I could speak to one of their managers.
Seriously, as soon as I can calm down and have the time to close my account then I will. Chase is just ridiculous.