Cosmoprof

2^nd cosmoprof and again these ppl are RUDE AF! WTF! These ppl need customer service etiquette courses! Never again will come to this cosmoprof! UGH

Okay, so I am NEVER, EVER the person to do this but I am so bothered by something that happened to me today.
I stopped into Cosmoprof in Hawthorne on my way home from work today to just pick up some color for myself. Im probably the only customer in this small store when this happened so everything was LOUD AND CLEAR to me. I was standing in an aisle browsing and two younger girls walk in the door and I hear one of the employees greet them and ask them what they are looking for and one of the girls replies «can you tell me where your strawberry blonde colors are?» And Okay, to a professional… yes this sounds like an absolutely ridiculous question which will right off the bat tell me you are a student and don’t know what you are talking about and make me realize you aren’t even sure what you need to buy to make this happen. In my mind, I’m like ”Awe, she has no idea maybe I should help her.” And I don’t even work there! I was a student once five years ago and I remember walking into a beauty supply store and wanting to try EVERYTHING and ANYTHING and the lady working there educated us a little on what we should do and also advised us that we should check with our teachers first to get their opinion that way they werent totally giving us a consultation but also educating us on products a little, after all… not every school carries EVERY brand.
Instead this woman proceeds to make these girls feel like total assholes and questions them about their licenses and basically gives them NO help and NO advice except to go back and talk to their stylist. The girl proceeds to tell her that she has her student license and all the employee does is say well you know what, every brand has a strawberry blonde color. Doesn’t point her in any direction etc. I’m sorry but, weren’t you in cosmo school once before too? Are you now licensed and WORKING at a supply store where your JOB is to treat your customers with respect and maybe help them a little bit and educate them on your products?
This isnt what even pissed me off it was the fact that these two sweet girls happened to walk into the aisle that im standing in just plain mortified, talking about how awkward they just felt and that maybe they should go to another professional store that would actually advice them on what brand they think they should use, so they walk out the door. I stand there for another 5 – 10 minutes and listen to this employee on a damn power trip basically mock these girls to the other employees and rant about how she wasn’t going to give them a free consultation and help them and make fun of how they asked for strawberry blonde colors and let them leave «bye felicia» she says.
Really? Are we 10 years old? The woman finally walked past me and I literally couldn’t help myself and I told her how awful and unprofessional that was. And she looks at me like I’m crazy! «What?» She says. I was like listen, that question sounded ridiculous to me too and I would have advised them to talk to their educator as well, but the last thing you need to be doing is talking shit about your clients/​customers while you still have people in your store I could hear the entire thing. We were all in school once, you didn’t have to make them feel dumb. And she proceeds to lie straight to my face and make up some bullshit about how they were talking about the auditor that had been in there and also about how those girls probably didn’t even have their student licenses. I was like oh the auditor that came in here with a student license wanting help on how to tone her friends hair strawberry blonde? That one? I was standing here the entire time i heard the whole thing. She just stares at me… I was like that was just incredibly unprofessional. She goes, Okay. And walks away from me.
Customer service in general is a HUGE thing for me, and this was ridiculous. In ANY job or venue, especially in hospitality… there are always going to be situations that guests/​clients piss you off, make you laugh about something stupid they say because they are uneducated about your industry or get you angry… but in no way shape or form should you be talking about these things OUT LOUD to your staff or employees while their are other clients or customers present. I seriously don’t understand where people get off sometimes…
I left feeling like I was a little out of line to jump in on this but I seriously could not help myself, it just came out. I’m pretty sure this lady is the manager which is even more Alarming. I just cant seem to wrap my head around why there are so many mean girls in our industry. Coming from someone who’s working on becoming an educator… it just makes my heart hurt. Educate those who are lower on the totem pole than you in your industry, don’t belittle them. We were all there once before. You made yourself look awful today, I hope you read this and start treating people a little differently. Seeing things from the otherside of this situation was not pretty

The prod cuts are top line. Hair products are always updated. Great service and pleasant staff. Give them a shot

I hate that I have to go into the store I always get nervous before I have to go in the staff are all unfriendly and seem to always be in a bad mood. It is a professional store only so unfortunately I am forced to go to the store because they carry the products I use in my salon. The store seems messy dirty and unorganized. I have tried switching over to other product lines just so I don’t have to go into the store.

They are not open to the public. The lady who answered the phone sounded a bit confused with each question I asked her about products. I’m don’t think she should’ve been allowed to answer the phone. All in all, she wasn’t helpful.

Friendly and helpful staff–

Right next to the house… this quaint professionals only store had the right mix of product lines to get what most stylists need to be happy and also need to get on with their day. They close promptly at 6 pm so you better ensure you’re in the door by 5:55 if you need to shop. Service was nice, no complaints n that department (even though there is was only one girl working) but that’s typical of these types of stores. :o) I’ll be back.