Department of Motor Vehicles

Writing a review on my friends whole experience here since i can type quick LOL This Dmv is just Ridiculous! Paid for vehicle transfer registration with drivers license renewal HALF CARD HALF CASH I DID NOT RECEIVE A RECEIPT when i left either thinking it would be fine and never received vehicle transfer registration at DMV or my new title, was told that ALL would come into the mail after waiting longer then 30Days, I decide to go into DMV again i asked how did i pay for my documents and didn’t receive a receipt or the proper doc. s after not being able to retrieve them in the mail? Lady called manager clearly didn’t know how to answer my questions so then the manager comes over Ccconrad and he was unhelpful stating that they did not have any records of method of payment what a scam ALWAYS PAY WITH YOUR CREDIT CARD OR DEBIT AND GET RECEIPT PPL i asked him for a number to higher authority and like a cowardly dog he gives me a automated service phone number and thats all he had this was all bs and a waste of time seeing that i waited about 2 hours or more there so then i go home in a panic researching proper numbers to call for DMV i got to the Director of the company surely she is in charge here and can help a female who didnt state her name clearly and i told her about my concern so she transfers me to a man derrickkk in DMV complaints i guess she didnt want to hear it. The director of the Co. is appose to be higher authority and should never transfer someone who has a complaint to a lower authority because they called for expedited service of the director for a reason when nobody else in this chain can help any-​who i am transferred to derickkk who was very nice and kind to listen i told him about my concerns and he explained everything well actually however we could not come to a conclusion within working hours he had to go home it was past 5pm. My concerns of poor customer service still remain as we had to debate defeating the purpose of proper action being taken meaning if i had never received vehicle registration of title which is what i paid for in the first place then where is it and how can i get it he says he will wave a duplicate fee and send me one only one problem. Vehicle registration was suspended and i have a small$ 15.00 fee to pay in order to receive it because i didnt have insurance on it at the time because i was not using it but kept it in a garage working on its technical difficulties.#1 the fee could have been avoided if the DMV had offered me a hold not in operation service after i had told them i would not be using it till it was fixed up and ready to drive but i was not told that info. i could have basically received my title registration from Derickkk who offered to replace it if i had been offered that service HELLLLOOO??? how is that helping me i have to pay an extra 15 $ to receive something i should have received in the first place? So he says if i pay the $ 15 fine for not having insurance then only he would be able to replace it. ALL OF THIS COULD HAVE BEEN AVOIDED IN THE FIRST PLACE? Now it just sounds like a scam and a bait and switch situation It is a SHAME to be served this way by a CALIFORNIA government office is this how you treat our Samaritans? may i add that someone who was somewhat disabled had to wait about 2 hours or longer for all this trouble that is the only fee he wanted to waive Like are you serious? –a disabled person has to wait 2 hours+ @ a CA Government office — is not offered proper benefits to avoid fees when the ones who work their should be knowledgeable enough to do so — no payment method records in a government office? very suspicious and unethical! how can we as people trust paying the DMV how many problems have you had with them im sure a few of you have. — apparently a government office does not have a NO RECEIPT POLICY!!! WOW Come on you can go to MC DONALDS or even WENDYS and im sure many other fast food or reputable businesses that have a NO RECEIPT POLICY WHAT A SHAME THAT OUR OWN APPOSE TO BE TRUSTED CALIFORNIA DMV DOESNT HAVE THIS AS IT IS FAR MORE IMPORTANT MAYBE I RATHER PAY WENDYS OR MICKY D’S FOR MY CAR INSTEAD OF THE DMV THAT CHEATS PEOPLE AND SCAMS THEM Basically if you dont get a receipt you food is free and or you get a future order at no charge for the satisfactory level of customer service and failure to provide evidence of payment. HOW IS IT POSSIBLE THAT THE LEVEL OF SERVICE AT OUR CALIFORNIA DMV HAS FALLEN FAR BELOW FAST FOOD?! I also want to throw in here that while waiting on the lady getting, there was a lady next to me in the booth over, i over heard her issue about an old ex boyfriend and penalty fees in large amounts and her trying to get ex boyfriends name off the car and a man comes over and actually helps her out in waiving some of those large fees and dealing with this situation with compassion. TBH its not my business but for all you know it could be the EX BOYFRIENDS car with just her name on it again not my business — — — -

I’d like to point this out I walked in to my appointment for a motorcycle test and I was really disappointed with the staff. This isn’t the first time this has happened to me but occasionally. There was this guy who was at the appointment desk and when it was my turn he walked away. Later on he started assisting people at the self service machine. Ok wait it’s called a self service checkout or whatever they call it. No one ask him for assistant at all. a little later that a service guy who came to refill the self service machine with paper, guess what that DMV guy started conversing with him. I was just looking at him like can’t you see a line up on the appointment side. After walking back and forth to the rear area acting like he was doing something important (20min later) he came to the desk stared at the monitor and walked back to the rear area but turned around returned to the desk and said «next». I was like why do they even pay this guy for. It’s not like he was on break but he just wanted the line to congest deliberately. #ourtaxdollarsmatter $$$

Nobody likes going to the DMV but this location is by FAR the best one I have ever been to in California, Missouri, Kansas or North Carolina. I live in Redondo Beach but I drive to this DMV because it is the best! Hawthorne kicks butt! They are on top of things, impressively efficient, friendly, and the whole place is always very clean and organized. Going to the DMV is stressful but when you go to Hawthorne, its easy. Keep in mind I made an appointment but every time I have been here, they have been so accommodating and helpful I can not believe it. Keep it up Hawthorne! I would drive from anywhere to get to this DMV.

Was here today for a car verification and This dmv is probably the slowest dmv in my area.
In addition to that, monitors are not working to show your number and they only have 8 people working on the windows out of the 18 windows they have.
I arrived here at 12:00 pm and its currently 2:18 and i am still waiting for my number.
I hate to say it but, i think there are really milking the hourly pay the way they walk, move and help people.
(My number just got called and it is now 2:55pm, while checking and running my papers i was told and advice to take a seat because their systems just went down.
Its a shame i spent all day just to have my car verified and to get it transferred here in LA… SMH)

Worst DMV! A pregnant security? Really! And to make it worst she has the worst attitude than the girls working there. People can’t ask her anything! I spent 3 hours here today waiting while the girls are chatting it away and laughing.

How are you going to have a pregnant security guard that is so rude and has no manners !? And all she does is talk to the other workers making the lines longer by just talking ! And especially the workers are rude as well ! If they don’t want to work why even bother going into work ! And if they can’t handle all the people why bother working their ! Seriously this dmv sucks ! They need to fire all these lazy as people and security guards and get new people that actually want to work and make a bigger parking lot !

Dmvs are annoying in general! But I personally don’t think this one is that bad. I got in and out in a decent amount of time. considering how many people were in front of me. The staff were nice and professional. The only downfall is that it’s hard to find a park but there was a lot of people there so just be patient

All the bad reviews must come from individuals WITHOUT appointments. Do yourself a favor and make one.
I had an appointment at 8a and was in/​out within 15 minutes. Everyone was extremely friendly and if you happen to find someone who is having a tough day then look around… It can’t be that easy to work at the DMV everyday, so cut them some slack. Better yet, acknowledge them, ask them how’re they’re doing and I bet you’d find that they’ll appreciate it as much as you would on a tough day.
Plus, if you’re looking to skip church on Sunday you’ll find some guys on the street preaching the good word through a PA system.

My wife is trying to change her driver’s license for over four months and she was at this DMV for two times already but still hasn’t received it. I was with her last time and thought this place is very racist the way they treat a white women specially when they know she is from out of country. We already had an appointment but lady who gives numbers said that she doesn’t have it in her system. Then finally she gave us a number but had to wait for over 45 minutes before they call to the window. People who came after us got called to the window way before us. At the window the lady took so long to figure out what’s going on with my wife’s Driver’s license and had her taken the picture and finger prints for the second time. Their customer service is terrible, not friendly. I still think they haven’t done the paperwork right and that’s why my wife is still waiting for her driver’s license.

The worst experience ever. I took my cousin to take his driving test this morning, and he had an appointment for 1120AM and we were there by 11AM waiting in the line with more or less 6 parties in front of us. By the time we made it to the front, it was well after 1150AM (30+ minutes AFTER his appointment time)!
Because I misplaced my registration to my car, which my cousin would use for his driving test, the lady told me to go get it and then come back to the front once I found it. That is ALL she said. It took me no more than 9 minutes to relocate it… but I guess the manager and his overseer did not care about that in any shape, way or form.
They kept repeating how we missed the infamous «grace period» that no one disclosed to us EVER… which is a BULLSHIT 15 minute rule that states any person with an appointment cannot be 15 minutes late. So, since we were waiting in line for over 30 minutes to even get to the front desk to STILL not hear shit of any grace period is ridiculous, unheard of, plain bullshit, and makes NO type of sense. Because we had a specific appointment time and they are INADEQUATE to do their job, we have to suffer the consequence? Because they are too fucking UNORGANIZED? What the fuck kind of company do they think they run? Of course DMVs are going to be crowded, and why? Because DMV staff STAY on some bullshit and want to prolong any type of processes to make things simpler, OH! and to give people the run around. Jan 14^th of 2016… would they would have waited? Hell no.
That’s the date they offered for my cousin to retest at the Hawthorne DMV. WE were prepared! WE had everything! NOT their staff. Then the overseer wanted to complain how they’re understaffed and its holiday season, people are on vacation, blasé blasé. Well maybe the whole damn DMV staff should go on vacation too, because they dont want to be there anyway and damn sure act like they have no training. As if theyre fucking issues of understaffing are my problems. I stopped being empathetic when they as supervisors/​managers/​and overseers did NOT want to accommodate us to help my cousin take a simple and quick driver’s test to get his license once and for all. They could have accommodated if they wanted to. And THATS the problem. They don’t know or care about the sacrifices we all gave to be there that morning, to bring up some bullshit «grace period», to say there is not enough time, and that the lady said things from our story stuck out to her as if we were lying (even if we did, bitch wouldnt know because bitch wasnt there!) and to later mention that helping us would be extra work. We were in line from the beginning, and ON time… TIME, something they know NOTHING about. We did NOT show up after any grace period of our appointment time. Thus, you would have had to help us ANYWAY!!! HELLO!!!
They had the worst reasons with NO accreditation except to say, «its policy and procedure.» So, its policy to be a dick and not acknowledge our wait time and efforts? They don’t give a shit, and that’s exactly why they get customers who act ignorant with their asses. There is a line to the door and you see staff laughing and chatting as if theyre watching the fucking BET awards or Family Feud. Get the fuck outta here! NO PROFESSIONALISM. NO ACCOMMODATIONS MADE, and DEFINITELY NO CUSTOMER SERVICE skills. So, if you’re an idiot and want a job, please apply to work at this DMV!!! Fucking waste of everyone’s time, especially theirs.
YOU ALL deserve 0.5 stars at best! Good day.

Two stars bcz of more than two hour wait for drive test. Even tho we had a 9:30 appointment n it is now 11:47.

I highly suggest Hawthorne Dmv. I went there and was impressed. Their first line is inside, out of the cold. Then my wait time was less than an hour when I got my tkt, yay! Definately half the time compared to Torrance Dmv on 220^th St. Clerks here are definately much more pleasant too.

I work in the same type of government environment, so I can understand why the employees are kind of blah when it comes to customers. People ask dumb ass questions and repeating answers all day to dumb ass questions can be exhausting. LOL. Back to my experience here… I find that the wait for your number to be called is not too bad. My issue was how long it took to actually get the damn number. Whhhy was there only one lady giving out numbers? Let me think… well it might be because of lunch time, so I won’t ding them for that. I was a walkin too, so I didn’t have any expectation on being in and out. Overall, I was only in there an hour.

How in 2015, does a place NOT accept credit cards?
Ok fine, let’s just say you only accept debit… then why not provide a fee based ATM on site?

This place is garbage. The only reason they get a star is for the new décor. Other then that this place is fuckin slow. Stupid ass security guard just told me to move two feet up in line?!? For what? We still waiting in line. Bitch thought is was gonna make a difference. They need to step they game up. No wonder the county is losing money. They givin it away here.

What’s the point of an appointment? My sisters behind the wheel appointment was at 2pm. We get there and there’s 9 people in line ahead of us for the behind the wheel test. They obviously overbooked because we still had to sit inside and wait to be called out to the car. Then, we still had to wait in our car behind 6 other cars under the heat. It’s 3:40pm and we’re still behind 5 cars. HORRIBLE so we decide to wait outside of our car since it’s so hot and this rude employee says we have to wait inside our car!

Most of the women that work in this place is bitter. Working with the public is a lot, I know but dam, you knew what kind of job it was when you was desperate for employment. Now that you have the position do what you were hired to do CUSTOMER SERVICE… Next time I will take the drive to another DMV. Customer service is PRICELESS.

Terrible.
So I guess the workers can dictate what time they want doors to open.
Please do yourself the favor and go to another DMV location.
I heard the Torrance DMV was nice.

This is the second time I’ve had to come to the Hawthorne DMV in a year and I have been pleasantly surprised both times. I had made an appointment online and arrived on time for my appointment. I was in and out in 20 minutes! Efficient service, friendly enough. The only «problem» is that the soonest appointment I could get was 6 weeks out, so plan ahead!!! Thanks for making a dreaded visit to the DMV a painless and efficient process Hawthorne DMV!

Oh god, I reviewed this place before and I underestimated how great being at the DMV is. Seriously, if you have nothing to do. You’re bored. Or you’re looking for a great time, try the DMV of Hawthorne out. This place is amazing, just grab a number and sit in their comfy, plastic chair. The people here are really diverse so remember to mingle with the old, blind lady that’s here to renew her drivers license or converse with the guy with his pants down to his knees about how his marijuana smelling Cologne matches his look.
Then, they will call you to go up to the counter after lounging on their ultra cushy plastic chairs for a couple hours of relaxation around crying babies, smelly grown adults and inappropriately dressed middle aged folks. You get special attention at the counter but no eye contact and lots of attitude. I’m telling you, this is the place to be. How do I get a job here? Seriously people.
Oh the end is great, the prices are very fair. How does anyone compete with $ 200 for renewing your registration or the fact that you my not even Have to renew it because you can’t? Their referral service is unparalleled. You are told to call the Dmv hotline (as if we’re not at the DMV) for a confirmation number just to come back and do the whole experience all over!!!
Sweet nirvana. 5 stars foreverrrrrrr.