Erin Condren

I’ve been a loyal customer for several years. This year I ordered a quick ship planner since I was a little late ordering it. The way it sounded, you could just pick the customized cover later. I got my code and it only covers the cost of the planner and not shipping. So I’m supposed to pay $ 10 to ship a laminated piece of paper to my house? No thank you! I reached out to customer service and they were no help and actually very rude. I don’t think I’ll order again because of the bad service. It’s super disappointing since I had a good experience when I had a faulty product a few years ago. What happened?

My 2^nd order with them was very disappointing. They sent me the wrong item, then offered me a store credit for less value than what I paid. It seemed like they were pushing that option over sending me the correct item.
Their rationale was that the item they erroneously sent me was more expensive. I requested that they just resend the correct item as I did not have a use for what they sent (even if it was more expensive than what I ordered.) Trying to be cheap, and they’ve lost my future business.

If you go to the actual store/​corporate office… They have the worst service ever and he most rude receptionist that doesn’t even talk to you until you do.

I absolutely love their products. I love that you can get their products at Staples too!
Recently, I placed an order for a new cover and there was a back log of orders. Instead having it ready for pick up like I requested they shipped it to me, free of charge. I thought that was awesome!
Also, my brother bought me a photo printer for Christmas and it didn’t come with the sticker to stick to the printer. He emailed them and they rectified it immediately. They gave him a $ 15 credit.
I know a lot of people complain about their customer service, but I have not had an unpleasant experience thus far. If they do make a mistake, which is rare, they correct it right away.
Also, I met Erin Condren when I was picking up my order. She was so friendly and made sure me and another lady were being helped. If that’s not great customer service, I don’t know what is!

I have ordered multiple planners through Erin Condren for gifts and have referred many of my friends and colleagues to them. My sister recently ordered me a new planner for 2016 and gave it to me at the end of the year. Unfortunately, the design and my name are barely visible. I tried to call customer service online and was given a date a month out… not to mention I could not find a phone number to contact them directly. You have to REQUEST A CALL FROM CUSTOMER SERVICE. This is very frustrating. My sister decided to email customer service on January 8^th to describe the issue with the printing and they responded 2 days later saying «Can you please send us a snapshot of the cover you received? Make sure that the photo is showing the texts you have mentioned (so that we can have it documented and forwarded to our production team) and we’ll make sure we turn things around and make it right! I would appreciate if you can get back to me the soonest.» We sent the photos back immediately. Fast forward three weeks and we still have no response from customer service or the production team. A month of 2016 has gone by and I havent been able to put my planner to use. What a waste of time/​money/​energy. Buyer beware — customer service to this point has been horrible. Should I ever hear from them or actually get a new planner I will update my review. Sadly, its beginning to feel hopeless and like a waste of $ 50.

Honestly… The customer service is so horrible I insisted on a refund. I bought an amazing planner and spent over $ 100. I bought it as a gift for my sister who was dying to be organized. I was hoping this would be awesome so I could purchase one for myself as well as my secretary for her bday. But after 2 weeks of my purchased the planner still hadn’t shipped and was past its «expected ship date». This upset me because I was told it would ship within 6 days.
I contacted them via email… then via their website… then via Facebook, then Twitter, etc. EVERY METHOD POSSIBLE. Days later I finally got a response that my order would be shipping «within a few days» and the expected ship date was an estimate. I was angry because this told me nothing! I asked for them to clarify how long «a few days» really was and NEVER.HEARD.BACK.
I went on their FB page and saw quite a few people were complaining of the same thing. Over and over! Then the next day most of those
Comments were deleted.
Finally a week later still NOTHING. I tried calling but you had to make an appointment like two weeks out. Are you kidding??? Finally got a fb message after I wrote two more times asking if I wanted a refund and I insisted YES!!! I ordered after Christmas! I would understand if there was holiday madness but NO! There is no crazy rush to be this behind! I still never got an explanation but I did have to call two more times to get my refund.
I HAD NEVER WORKED WITH SUCH AWFUL SERVICE!!! Plus, even if I waited for my order, they only offered a planner from January-​December. By the time my order came it would be February so you would lose out on a month since the 18 month planner wasn’t offered at that time. And you know they weren’t going to compensate by adding more months. And what’s worse… when I said I wanted to cancel, the rep didn’t care. Obviously it’s not her pocket that business or any future business comes out of. You should be ashamed in yourself. If you can’t handle the business then BE honest and upfront about the timeline. APOLOGIZE! I never got any of that!!!

My sister bought me one of these planners for Christmas. Her best friend, a real estate agent in our area, has depended on them and recommended (past tense being very important here) them to all of her friends. Since then my sister has bought one, many of her teacher friends have as well and she thought it would be a great gift for me in turn. As she designed my cover, it turned out that her name was accidentally printed alongside my pictures because of a mix up with who the item would ship to. Distraught, she ordered a whole new planner with the corrected name and paid $ 90 extra dollars (you read that right) for expedited processing AND overnight shipping. In the mean time the first planner arrived in a matter of days and it was very cute – albeit with the wrong name AND of lesser quality than those sold prior to the company’s getting in bed with Staples. Unfortunately after days upon days she had still not received a shipping notification for the second planner. Finally she decided to reach out to the company… miraculously she received an email almost immediate that the 2^nd planner had shipped (seems to me the order had gotten lost in translation and they didn’t even begin working on it until she did so). At this point, the first planner had been processed, shipped and arrived in fewer days time than it took the company to even ship the 2^nd planner (and NO expedition costs were paid on the first). The 2^nd planner arrived many DAYS after Christmas and when my sister inquired about a refund for the expedited shipping and processing costs she paid she was rudely told by an employee the equivalent of «tough shit, not gonna happen». Mind you it took more than twice as long for the 2^nd planner to arrive and she paid NINETY dollars for it to arrive quickly. Clearly the company doesn’t care about repeat customers since their buy-​out, you can bet not a single one of us will be back for another one of these planners.

I love my Erin Condren Life Planner (4^th year in a row), as well as the variety of other products I have ordered from the company. I’ve had one minor technology glitch that customer service handled appropriately and timely.
I love how functional an ECLP can be while still inspiring everyone to enjoy life through color and design, and celebrating even minor occurances.
I spend a significant amount of my life at doctors appointments, pharmacies, labs, and other less-​than-​fun places. I like that I can see an appointment in bright teal instead of a plain grey and black. Also, the personalized and interchangeable covers are a simple way to liven up a dreary season or just to mix things up. I find Erin Condren planners to be a perfect balance of functionality (even for the corporate job that I have) and fun.
The stickers are optional, and I have even ordered some third party stickers from Etsy specific to my life. Repositioning is a relatively newer feature of EC stickers that is so helpful when appointments or meetings shift.
If you’re at all interested, there are videos on the
website, as well as those made by unaffiliated parties on youtube. You can get a clear idea of the products before you make any investment. I reccomend Erin Condren to all my friends (and sometimes strangers) through my referral link to earn store credit (these links are available to all customers). I am a very happy repeat customer!

I have ordered a LifePlanner every year for the past two years. When in my local Staples I saw that the 2015 – 2016 18 month calendar was on sale for $ 16 so I grabbed it even though I didn’t care for the cover. Actually, I actually despised it… but knowing that I could purchase a cover on
I went for it, bought the Staples planner and ordered my cover.
Because I am local to ECHQ I can pick orders up, and every order that I’ve placed has been seamless. Email telling me my order is ready, I go get it a few days later. However, this past time, it was taking a lot longer than usual for the receptionist to retrieve my order. I figured something was up. Out she walked, with someone who I am assuming to be a customer service rep, to tell me what I had suspected, they couldn’t find my order, but they do have record of it being printed and the email telling me to come pick it up.
So, she handed me a box full (and I mean FULL!) of Freebies and offered to ship it to me free of charge.
That, my friends, is excellent customer service. I know that this company has a reputation for bad service, but I haven’t experienced it in my three years of using EC products.

I love Erin Condren LPs and their other accessories, however, their customer service is extremely horrible. Their production and turn around time for products is slow and there never is a reason why nor do they inform you. Their customer service is a joke.

I can’t seem to find a place to review paper planners. If you’re thinking of dropping significant coin on Erin Condren consider this:
— Her planners are designed for young girls, not adults.
— They are pretty, but don’t offer much for «planning.» Calling her product a «life planner» is a joke.
— There is no space for goal planning or strategizing.
— There isn’t a place to write your to-​do list.
— There isn’t a daily calendar with time slots (there is a monthly view and small week day spots in which you can scribble a few things)
— She’s really into stickers, just like my three year old.
— You’re spending money on STICKERS
— Stickers that say, «GAME DAY!» and «Party!» and «Concert!»
— Consider that YouTube is chuck full of young girls spending countless hours customizing their so-​called «planners» with even more stickers and washi tape and colored pens. Almost every YouTube video is studded with, «um, like, okay, HEY GUYS, ME AGAIN. So today I’m SO EXCITED about Erin Condren stickers!»
I’m annoyed by this planner and wish I could get my money back. I fell for the false advertising. Calling it a «life planner» that is «highly customizable» is marketing hype. It’s a calendar with pretty colors that girls like to decorate with colored pens and stickers.
In her own words, Erin says that she wants to make products that, «make your life a little less serious and a lot more fun.» So know what you’re getting! A scrapbook, not a «life planner.»
NOT FOR ADULTS.