Extra Space Storage

I’ve read a few other review and they are correct. ‘m I was ALSO denied my first month free — they force you into paying for insurance you don’t need.
and they raid your rent, almost immediate. Mine just went up $ 20.
the reason I’ll be Leaving Extra Space Storage on Roselle ave in Hawthorne is twofold:
1– After having my SUV, Wallet and cell phone stolen while on the road and away from home it took me some time to get things back together not having an ID to receive emergency funds, No funds, no phone… I was finally able to focus on keeping bills at bay and managed to barrow a friends car to pay Extra Space my over due rent and late fee (since I was late extra space no longer allowed me to pay it online) I arrived with the funds, only to be told that I was a few hours late and they had put a $ 95 Lien on my space with an auction date. This is equal to one and a half times what my rent was. I called corporate in Utah, pleaded with Melody the manager (who’s had an attitude since day one) and they wouldn’t work with me — so in addition to being robbed once, I felt robbed again.
2 — I visited my space after hours around 7pm (after paying up of course after being out of work for almost 6 weeks) and realized I was never given my gate access code (the one I was upon moving in initially was in the stolen truck)
I called the extra space office and found out they offered the option of me getting my code,
After entering the facility — Melody confronted me saying «First of all, there’s NO TAILGATING» and second of all you had someone let you in.
me: «I called the number and got my code. are you calling me a liar“Melody nodded her head saying YES.
Me: want me to go over there and show you how I got in.
she fallows me over to the gate where I input my code and the gate opens.
she began accusing me of something else when I simply said «and apology would be appropriate.
I’ve read a few other review and they are correct. ‘m I was ALSO denied my first month free — they force you into paying for insurance you don’t need.
and they raid your rent, almost immediate. Mine just went up $ 20.
Mostly because of Melody the manager, but mostly because I prefer to do business with companies who are a bit more understand when you’re a victim of loss — Extra Space will be losing my business as well.

From the time I first met her Aisha Savage had been more than professional, more than helpful, more than kind. I am glad I chose extra storage and more glad of this location. As long as I need storage I stay here

I reserved a storage unit here because it looked clean & new from the outside. When I arrived to look at the unit I reserved, there was a sign on the door saying they would return at 2:30. When I returned at 2:45, the sign on the door had changed to 3:00. I waited until 3:13 and no one arrived. There were multiple people waiting as well. I just left & reserved with their competitor, Public Storage. When I reserved with PS, someone called me in less than 15 minutes. Something that Extra Space said they would also do, yet never did. I’d rather pay a little more for great customer service. Extra Space doesn’t seem to care in the slightest about their service.