Guttermasters

Unprofessional. This company does not know how to set up an appointment. It’s at the customer’s convenience, not theirs. He wanted to send someone to my home without me being there, because the estimator will be in the area… Never mind the owner being at work.
And after having read the reviews here… I count my lucky stars I didn’t go work these guys!!!

Here’s my story, you be the judge.
My house is on a hillside slope, the hill slopes towards our house so its super important we catch as much rain water as possible and redirect it. Thats where GutterMasters comes in. Four years ago we called the «experts» for help, explained the problem we were trying to solve and pointed out the problem areas. The GutterMasters «experts» designed a solution and we trusted them. After the first heavy rain, we live in So Cal so it wasnt right away, we called them back because our problem area was still a problem. Actually the gutters made it a bigger problem. One of the corners sits right above the prime spot we need to stay dry. That corner was not properly bolted to the roof so the water accumalates there and over flows. Its a gushing waterfall. Everywhere else through the gutters you can see where they bolted the gutters to the roof line, anchroing the gutters to prevent sagging, everywhere except that one corner.
So here’s where I take some responsibility, we should of insisted they fix their mistake immediately after the first time it happened but we didn’t. We made the call but appointments were never made. Each year when we clean the gutters or the first rains comes we remember and a call is made. Nothing happens. This year there’s been more rain, so I’m reminded more and more. I make it a priority and I call, this time I get an appointment. Things are looking up, or atleast I thought so. Mind you there’s a «50yr Warranty» so I’m expected the appointment to go a little something like this «Hey look at that, we forgot to bolt that corner. No problem I’ll take care of that right away.» Instead I get and estimate for cleaning, resealing and fixes” Whaaa? I call back and explain the situation, in case it wasn’t clear what I was looking for. The estimate is all they want to discuss. I try to establish the job was done correctly, I’m not looking for a handout just come out and fix that corner. Add the bolts that should have been there in the first place. I was told, by Doug, in a slllooooowww condesending tone as if I was stupid that he understands the issue but it’s still gonna come out of my wallet. He said my house is sagging not his gutters! My house is sagging!?! WTF, seriously WTF. He agreed the job was there mistake but followed it with «It’s been 5 years and he will not guarantee the job after so long.» To which I replied what about the 50yr warranty, apparently my sagging house isnt covered in his 50yr warranty!
Doug if you’re reading this my plan for our call today was not only to schedule you guys to bolt the corner gutter but I also wanted to discuss a regularly scheduled cleaning contract. Climbing the ladder and cleaning the gutters myself is just getting to be too much for me but considering the tone you took and the manner in which you handled this, Sir you lost my business.

Caution to all– If you expect poor service, incompetent installation, gutters that leak, poor company follow up, the owner Doug hanging up on you after he has the audacity to demand an additional $ 395.00 to repair the gutter that was never installed properly to begin with, and leaky gutter joints that cause dry rot to your fascia, than this company is for you. How this company remains in business is a mystery. Buyer Beware! The Guttermasters in Hawthorne and Costa Mesa are the same company. Wish Unilocal had negative numbers for review as one star is hundreds too many for this unscrupulous «business.» Wish I had looked on Unilocal before I initially hired them :(

EXTREMELY FRAUDULENT COMPANY. The owner, Doug Wood, should be put in jail for his fraudulent business practices. The company clearly spells out the conditions of its «lifetime warranty». When my gutters needed repair due to some faulty installation practices, the owner comes up with a host of excuses and lies about the cause of the problem. I had a second opinion from another gutter company, and they agreed with me– that the repairs are simple adjustments that the original installer should make. On top of everything else, the owner is rude and lies on the phone.

I actually cannot comment on the quality of the work, since THEY NEVER DID ANY!
I called them about a leaky gutter system. They sent a salesman out and we discussed our needs. He then went back to the shop and sent a quote — two, actually, one for copper gutters, one for aluminum. I opted for the copper. We set a date for the work — a 6 – 8 hour job — and cleared all the patio furniture out so they workers could get access to the area they need to work on.
25 minutes before the workers were scheduled to arrive, the owner calls and says, «we have a problem, we can’t do the work for you.» I asked why not and he explained that the job quote was wrong — the copper gutters would cost more than the quote and the labor was not included. I told him that that was absurd and expected him to install the items at the price quoted. He said he would not. I told him that I would be reporting him to the BBB and reviewing him on Unilocal.He said he would have the salesman call me. I told him that unless he was going to show up and do the job at the price quoted, not to bother to have his salesman call me. He again refused, and I said goodbye.
What a waste of time, what a terrible attitude, what an attempted rip-​off. SO GLAD they did not show up, now that I read the other reviews!

VERY DISAPPOINTED. GutterMasters did not complete the job as they agreed to, leaving the gutters short in an area I specifically requested be covered by the gutters. They gave me multiple indications that they would respond and complete if I had any issues with the installation. When I followed up, they wanted to charge me more to come out to complete the job. Sadly, at one point Doug also hung up on me similar to L.L.‘s post. I have submitted a complaint to the Better Business Bureau and am likely to file in small claims court. I strongly urge everyone to use other providers such as Orange County Rain Gutters. They gave me a similar quote and have great ratings on BBB. I really regret not going with someone else.

The workmanship on the installation of my copper gutters was horrible. Many attempts to contact the owner and have the multiple issues resolved have gone unanswered. I finally had to pay another company to fix the problems. I am currently going through the State Board of License and small claims.

Had gutters installed 5 years ago, thought the price was kind of high but worth it as seamless gutters not supposed to leak and they offer a lifetime warranty. Called back about 12 months later (next rain season) to complain about standing water… was told it is common to have standing water 1−2″??? Several years later now the gutters are leaking in the areas where the water was standing… no surprise.
Doug came out and said yea we have a lifetime warranty BUT you have not maintained your gutters… there is dirt in the bottom (wow dirt who knew). I will repair for $ 800!!! What !!! Yes, $ 800 to clean, fix 2 leaks and add 2 downspouts that apparently should have been done the first time but would now drop water in places I do not want it. After several efforts to negotiate a reasonable cost and a complaint to BBB. Doug replies, your house is worth $ 3−4Million you can afford it …(yeah if so let me sell it now… maybe worth 25% of that)…in any case… Doug thinks if you live in a nice house you can afford to be ripped off.
Beware warranty not what it sounds… really just a chance to come out and take more money. So I paid to have the gutters cleaned $ 150…and asked Doug to now come back and fix the problem leaks and address the standing water problem… still not interested… wants $ 780 to come back even thought the gutters are now spotless.