Hawthorne Auto Lab

If you want your car fix right the first time go to Hawthorne auto lab they are the best around you will not be disappointed they are extremely honest.

The owner is awesome! My 2014 jeep grand Cherokee had a noise coming out of the wheel. The jeep dealership wouldn’t even look at it for me. I was concerned bc I had my 17 month old son with me and the dealership (Ramsey jeep) could care less about my situation. I called over to Hawthorne auto lab and the owner said come down I’ll look at it right away for you. Sure enough, I arrived and waited 5 minutes. He confirmed my wheel bearing was going bad. I asked him to repair it and he said i can’t do that to you. It is under warranty. Call a different dealership. To Top it off, he didn’t even charge me. I will always refer and bring my car to him. This guy understands how to treat customers and is as honest as they come! I will refer everyone to him because of his actions to someone he didn’t even know. It was my first time there!

I’ve had my cars worked on by Don for a few years now. Always pleased with his work. He is honest and doesn’t push unnecessary repairs.

Auto shops have always scare me. I feel like every time I go to one I’m going to lose my life savings specially when they see I am a girl –alone. Last December my car did not turn on and panic ensue. I called AAA and tow truck came to take my car– not having a mechanic I just let the driver pick my car’s destination. It took a day to find out what was wrong with my car. (they were busy– I guess I was not the only one with car trouble). While I waited for their call I was a nervous wreck imagining about the cost. Finally, I got the call about what was wrong with my car from their friendly receptionist. The cost– just labor and I got a discount for being a AAA member. I paid no more than $ 130. They could had charged so much more, my car is old and I was already expecting the worst. They could had told me I need it a new engine and I would had believe them.
I been back twice– one for an engine light. They reset it without charging me. Then, for an oil change and check up. Each time the owner has come out to their well kept waiting room and told me what was wrong. They are friendly and I do not feel they will take advantage of my lack of knowledge about cars. They now have a customer for life. I know my lil Toyota Corolla is well taken care of when it’s in their shop.

My thank you letter to Hawthorne Auto Lab today says it all. A great guy with lots of experience – love supporting local businesses like this.
Hi there,
Just wanted to thank you — had my car inspected today with you (for just $ 50 w my coupon – awesome!). You all are the nicest group of people I’ve ever encountered at an auto repair shop. I got a call back in no time regarding my tire questions and when I accidentally left behind my bag of groceries, you had not only held it for me but refrigerated it! Even the customers In your office seemed happy to be there. You run a wonderful business and provide honest service with a smile. Will definitely write you a great review on Unilocal and recommend you to family/​friends. Happy holidays!
Best Regards,
Jamie E.