Hawthorne Optometry

I’ve been here three times now and each time there’s been some sort of inconvenient issue.
My first visit was to get a new glasses and contact prescription. The front office staff, specifically Jenny, was wholly unfriendly during the check-​in process, and this continued through subsequent visits. There is one who always sits on the left that’s nice, but I typically ended up communicating with Jenny. Everything went fine during the first appointment until I got home and tried to order my contacts online. This office refused to fill any other brand but the one I told them I had ordered more recently. We didn’t do a trial of any brand during my appointment, and I’ve worn three brands without complication, I mentioned this during my visit. I called the office and they told me they’d only fill what was in their paperwork. It took multiple phone calls before they related my frustration to the doctor, who said it was absolutely fine to give me the other brand.
My second visit was because of an allergy that caused significant irritation to my eyelids. It’s felt like glass scraping my eyes every time I blinked. I again was checked in by Jenny who told me we needed to do a couple tests. I hadn’t even seen the doctor yet and didn’t know why the front office staff was performing medical diagnostics, so I asked what tests and she became even more abrasive as usual. Annoyed, even. I laughed, out loud, at her annoyance with having to do her job (and every once in a while, a client is allowed to ask questions), and just did what she told me. The doctor was again very nice, and the appointment went by quickly after.
My third visit, I was my typical 10 – 12 minutes early and was told, «we’ll be with you in just a minute». I sat there until after my appointment time before they realized I was here and they checked me in a out ten minutes after my appointment started. Jenny, who saw me just a few days ago, came to the lobby and asked if I had an appointment. The appointment she made herself, a few days ago. So because I was checked in late, my appointment ran late. I ended up seeing the doctor 30 minutes past my appointment time.
What’s frustrating about this office is that the staff doesn’t understand that they’re the first impression when people walk in the door. I felt nothing but a cold, abrasive, unfriendly, and unprofessional staff had been hired here (I know it’s harsh but it’s true in my opinion), and despite the doctor’s friendly nature, I won’t be returning simply do I don’t have to deal with the staff. I have to wonder how many clients have been lost because of this. It’s like having great food at a restaurant but poor service, it sours the whole situation.

Efficient office. I barely had to wait. Doctor asked several times if I had any questions. Office sent feedback form after visit which shows they care about customer service. Good use if technology for communication.

Dr. Nguyen and her staff are amazing! Dr. Nguyen was very personable and made me feel very relaxed during my exam. She was very patient and explained everything to me in detail during my visit. The staff was amazing in assisting me in picking out my frames. Thank you all so much!!!

I’m recommending this office because you don’t have to wait very long for your appointment.
Dr. Melanie was very helpful and friendly and shared helpful information about my examination.

I loved this optometrist! Everyone was really friendly, and the wait was not long at all.

Great Service! Called in to make an appt. & they took me that same day. Everyone I came across was nice & helpful. I can’t remember the doctors name but he ended up changing the brand of contacts I’ve used for years. I’m testing something different and I love them, he helped me find the best match for my eyes. I have a follow up tomorrow and even made an appt for my son. I started to recommend this place to a close friend only to find out she’s been coming here too and loves it!

Hawthorne Optometry is a family owned business that truly cares about their patients. They have provided friendly and excellent customer service over the years for my whole family. Dr. Maanum has the latest equipment to ensure he properly diagnosis our prescription and catches any eye disease concerns early. The staff does their best to maximize our vision care insurance to minimize our out of pocket expenses. They just added several new lines of frames for men, women and children. I couldn’t be happier with the care they have provided our family of four.

Hello Dr. M
You’re absolutely right. She sent me an email with my prescription before it expired. I’m not disputing that. However, when we spoke prior to sending it, she stated it was expired and therefore invalid. Her offer to fill my «expired» Rx, leads me to believe that she was aware that it was not in fact expired and purposely deceived me. Anyway, I stand by my original review.
However, in spite of my distasteful experience with your admin staff I would like to share that you have followed up with what’s being called «miscommunication» and have assured me it is not a common practice in any of your offices. I appreciate the follow up. I truly believe you care about your patient’s satisfaction and that this will not happen again.

I am not on Unilocal on a regular basis and was Unilocaling today and saw that Hawthorne Optometry wrote a response to me over a month after I Unilocaled about their distasteful service. Basically they refused to give my daughter her contact lenses after we purchased them and the doctor stuck his finger in my daughter’s eye which I find unsanitary. I reported him to the medical board of California and called serval times asking for a refund. Then a Unilocal post was said «it is our policy that we give a refund please call» Well I did call and no one «in charge» returned my calls or offered a refund. A refund is the RIGHT thing to do when your facility refused to give us the contact lenses that we purchased. To take someones money and not provide the product actually is a crime and a huge lack of integrity on your part

I am always very satisfied with the care and attention I receive from Dr. Maanum and his staff. They are friendly, caring and professional. They have expanded their collection of frames since I was last in which is really great. I would definitely recommend them.

great experience nice staff really helpful I left there really satisfied defintely going to recommend to friends and family

I really like coming here. I get my eyes checked every year. The staff here are really nice. I would recommend this place for eye care. They take vsp Insurance. I just wish they would add more name brand frames to their collection.

Dr. Mannum and staff are skillful, professional, knowledgable and caring. They use the latest technological advances in eye care and provide all the benefits of a comfortable neighborhood Optometrist. The great staff makes you feel like part of the family and always have the patient’s best interest in mind. A family Optometrist you feel lucky you found.

Pretty cool office
Very neat and clean, I went in as a new patient, and the staff was very nice and friendly expect for one lady, but maybe that’s just her attitude …
It took me forever to put on my contacts because I was scared to touch my eye, but the staff was very patient with me.

My experience at Hawthorne Optometry was a pleasant one. Starting from the moment I made my appointment until I received my glasses several days later. I would gladly recommend Hawthorne Optometry to my family, friends and neighbors. The entire staff there is extremely knowledgeable and very helpful. Keep up the good work guys. :-)

Came here because i thought i scratched my cornea… and i was right about since i had it before… but i wanted to get it checked out by a professional. I was referred to this place through a friend, and this place is great!
Dr. Oishi to the rescue!
He was very nice and professional as we discussed my symptoms and how it happened.
He examined my eye and told me I had scratched my cornea.
He gave me eye drops and also checked my eye pressure to make sure everything was okay. It was great relief that it was just a scratched cornea and nothing more severe. (Even tho it hurts).
But, at check out i was a bit afraid of the cost because I dont have insurance yet… and it only cost $ 40 bucks which was great!
The medical staff is very friendly, and kind.
OVERALL: If you have any kind of eye problems, and worried about insurance issue… don’t worry no more… come here and they WILL take care of you! (I promise!)

I was unhappy with my previous optometrist and decided to seek a new one. Luckily, Hawthorne Optometry is extremely close to me so I decided to check it out. I was able to make an appointment within one week of calling.
Hawthorne Optometry is a small place, but they make it work. Wait time was short. The staff is friendly… for the most part. I am not sure if it was because it was close to Thanksgiving and they wanted to get everyone out asap, but everything felt rushed. It was like they wanted to get this over with and go home to enjoy the holiday. I will give them a pass though. It’s not that they weren’t friendly, but I’m used to being asked how I am doing, what do i do, etc. But it is nothing too much to complain about, because they were extremely knowledgeable about their services. I was asked questions and given information about my eyes that I was never asked or informed at my previous optometrist. I also felt their machines were updated and newer.
Selections of glasses are small, but they cover everything you need. Hopefully my new glasses come out well.

My insurance changed so I picked this place off of a list. This place sucked.
1) I went in for CONTACTS, I specifically told whoever was checking my eyes I wanted contact lenses because I only wear my glasses at night, and they ONLY got my prescription for EYE GLASSES. They charged my insurance for a contact lens exam too.
2) The prescription for my eyeglasses wasn’t great, It was a little blurry but the doctor didn’t care.
I went to my normal eye doc and payed out of pocket, he got my prescription so I could see perfectly.
3) This was also an annual exam and he didn’t dilate my eyes, which he’s supposed to.
My normal eye doc said he didn’t like that he didn’t.
So overall, it was a bad experience.
And the ladies who work at the desk were gossiping the whole time I was waiting. I thought it was unprofessional.

New employer in a new city thus the search for new optometrist. I found Hawthorne Optometry online and I made my first appointment. The girls at the front desk are very friendly and I am always seen at my appointed times.
Dr. Henry T. Oishi is my optometrist and I am very pleased with his level of knowledge, willingness to answer all of my questions, willingness to see me before my 1 year appointment, and his patience with my schizophrenic eyeballs (that is not an actual medical term, just my personal thoughts!).
They have a small selection of glasses but I found a PERFECT pair there.
Overall, my experience is great and it’s close to work and home. I would recommend this office to anyone and everyone.

I’ve been here plenty of times and I always leave happy knowing all there is to know about my eyes. Also the ladies are very as well and when I need my glasses adjusted they are always patient enough to re adjust them. I put my glasses through abuse and there always happy to help:) I recommend this place to anyone! My whole family comes here too.