Oil Express Lube Express

Came home to visit my family and was due for an oil change, so I stopped by. Decent pricing, the employees don’t pay much mind to you right away even if they’re just standing around. They made good on their 10ish minutes to finish my oil change but the next time i went to get my oil change, my mechanic told me that the people who previously did my oil change (oil express lube express) tightened the valve too tight, probably because they were in a rush to finish in 10 minutes. This specific part costed me $ 800 to repair and until I paid for it to be fixed, my car leaked oil. Never again. You really get what you pay for.

Their Customer service is the worst!
The place was empty when I arrived and the three employees were chatting and ignoring my arrival. I got their attention when I started walking back to my car to leave. I did not get a good morning or hi hello how may I help you.

I love this place. I’ve been coming here for a few years (i don’t have a number in my mind but I do know its a few years) Great Service and Prompt Service. Art has been helpful since the day I became his customer. I’m overdue for an oil change so I’m driving to Hawthorne to get it at this place rather any place else. Don’t that say something about this company? Exactly!!!

Quick and knowledgeable about the different needs of all cars. The service is great and the staff are a bunch of friendly dudes, but it does come with a price. My car needs synthetic oil, and I believe it is one of the pricier ones in the area, almost $ 70. My father and me have gone to this one for years and never needed synthetic oil until we got our new cars, so we’re unsure if there are cheaper places in the area. In the mean time, we’ll continue to come here.

This is my 2^nd time here and the guys are very thorough and professional. I couldnt have had a better servicing at the dealership, so i come here and trust that my car will be in good hands by experienced and friendly employees.

One time visit review:
Came here on a sunday around noon and it was fairly empty. The guy who helped me out (Art) was super friendly and took my car in.
I was overdue for an oil change and it would be around $ 23 bucks. I went ahead and got the Oil change plus for an extra $ 10 bucks which added some more features to the service.
About 10 minutes later one of the mechanics came in and said I needed a new air filter as he held mine up in the air (disgusting, dirty, and broken) I went ahead and approved the change. I was curios as to why he took it out, what if I would have said no? *shrugs*.
After about 15 – 20 minutes Art came out and rang me up. He mentioned politely that my car would need a few things, and didnt bother pushing the service onto me which I loved (my mechanic was out of town so I would have had to decline anyway).
Good service, 10 minute oil change as the name promises and an overall good hassle free experience.
They also have a restroom and a vending machine.

Usually they do a pretty good job but today they were dissapointing. I came here for an oil change which usually takes only 15 mins but in the the process they find that my serpentine belt is bad and needs to be replaced. They said that will take an additional 30 mins.
2 HOUR LATER the guy comes back and saids they couldn’t change the belt b/​c they couldn’t get the parts. Not once during the 2 hours did they say they were having trouble. I asked a couple of times if there was a problem and why it was taking so long they tell me it’s almost done. I pay for the oil & air filter change and another guy tells me he’ll call me before the day ends to let me know when the parts will be in. Guess what? No call back. Very bad service today.
Again, usually they’re pretty good but some of the guys need some customer service training.