Orkin Exterminating Company

This is truly a review I do NOT want to write, but having been through such an ordeal I’m doing it because I think that’s the purpose of this site. I heard sounds overhead in our house. I was afraid an animal had gained entry to our attic. Called Orkin and asked them to come. First time, had a window of 8 – 10 for the person to call and at 10:30 called to reschedule because they hadn’t shown up and I had to leave for my son’s soccer game. Second time they were scheduled to show up (again from 8 – 10) the «technician» actually showed up at 11:45. I pointed out a hole in a vent to our attic outside and the technician said we had tree rats. I asked him to plug up the holes around the house and he said I should get «some Mexicans» (I swear this is actually what he said) to do that because he would charge me a lot. I pointed out that having rats in my attic was probably worth paying a lot to fix so he charged me $ 175.00, stuffed something resembling steel wool in the hole and set up three traps. Then he left and the problem intensifed 10 fold the following night. Whereupon, I called them to come immediately and the person on the phone wanted to book me days in advance I explained the emergency (because I thought the rats were actually making their way INTO our house — how would you feel) and asked her to call me to confirm someone could come the same day to address the problem (ie rats burroughing INTO the walls of our home). Never heard from them until I contacted Hydrex and cancelled this appointment, and then, some kind of supervisor called me to say they miraculously COULD come back that day to address the issue they hadn’t fixed. And, yes suddenly they were willing to plug up holes. See my review of Hydrex for the company you would actually want to hire should you be as unlucky as we were.