Repossess Auto Sales

NO STARS!!! liars liars liars the staff sexually harasses you and no one knows anything they don’t offer elite service. Take your money somewhere else don’t be desperate they do not report to the credit bureaus they are liars. Would do anything to get them out of my life. They didn’t disclose with me my cars warranty until the business itself called me I had no idea. Once they have your money the service stops.

BUYING EXPERIENCE
I bought a Dodge Avenger in March 2015 at their secondary lot around the corner from the main lot. I figured now would be a good time to share my experience. It’s a dealership that offers used vehicles designed for people with poor to bad credit. Don’t expect VIP treatment. Although their inventory is massive, like any other dealership, they’ll lowball you with garbage cars, which leaves room for negotiating. The salesman I dealt with was pretty good, professional, honest, and wanted me to be happy. I did extensive research on 3 choices and walked away with my 2^nd choice, overpriced, but they were willing to negotiate and dropped the price. Better experience than I expected.
AFTER PURCHASE EXPERIENCE
A couple of weeks passed and I had to go pick up my license plates and ask about online payments. The place needs some updating, maybe slap some new paint on the walls and polish the flooring. Music was playing loud as hell. Felt like I was at a wack 2 Chainz concert. Nobody offered to help and there weren’t any signs indicating where the payment office is located. I finally found it and the lady behind the glass said she was on her lunch break and couldn’t help me. Da hell??? Then a young lady (Erica) walked by and offered to help. She was super cool, pleasant, apologized that I hadn’t been helped, and she answered all my questions. Come to find out, she’s the billing representative. In other words, you miss a payment, she’s calling to collect. Maybe she should train others on professionalism.

This place is a complete shit hole!!!”” Please don’t ever get a car here. All they do is fuck you over and sell you fucked up cars, and the staff is super fucking retarded and unprofessional. Watch out for this ghetto bitch name Jackie that works there… she is hella thirsty to be all up in your business. Bitch go get a real job. y’all better off going some where else. That is if you like to get fucked over and enjoy dealing with straight up idiots.

Can anyone say «class action lawsuit»???

Whatever you do, DO NOT have your vehicle serviced here. The mechanics are completely INCOMPETENT! Take your car to a reputable dealer who specializes in your vehicle type. The mechanics at Repossess Auto don’t put things back together properly after taking them apart. Also, they tell you things are fixed just to move on to the next vehicle. I don’t know what certification is required, but obviously they hire anyone they can pay minimum wage to who does inferior work.

Repossess auto has unprofessional people working for them in their collections department. I don’t care how much money I owe, you should never be rude to your customers. I have worked in customer service all of my life, and I get the best reviews, because I’m always nice and respectful. Repossess auto teaches their employees that they should be rude to their customers to get what they want. Not true because I have had my car for a year now and I take my payments in every 22^nd of the month. The one time I have a bad month, repossess auto has thrown me under the bus. Everyone has hard times, but I need my car because I have children and a job of 11 years that is very important to me, so they will receive my payment. Repossess auto you need to check yourself and the people that you have working for you or you will not have a business. That’s probably why I saw on the news that someone set two of your cars on fire. Stop being rude to people. What goes around comes around is what my grandma taught me.

Horrible place ended up getting my downpayment back. Bought a KIA from them second day engine had problems. Whent to get it fixed, they took it in and said it would be ready the next day. Next day i call and they kept hanging up on me and putting me on hold. It took them a week to tell me they didnt have the right pieces there and have to get them shipped out. Long story short i went to exhange the car and the so called manager mike calls me a bitch and that i couldnt even afford the car if i wanted to. At least someone there was nice enough to apologize and gave me a full refund. Never again wish i could give this place no stars.

I purchased a 2003 chev trailblazzer from kevin the sales manger and I was desparte to get a pratical vehicle becasaue my previous vehilce was stolen in january of 2015 and now my truck has issues and he didnt even offer me the extend warranty. When i called kevin to let him know that my truck was leaking green stuff he told me he couldnt help me and thats very frustating and etc But bill the finace manger is pretty cool. I wouldnt buy another car here at all and I will never purchase from a small lot no more, I rather go thru a credit union or bank instead…

Bad bad bad save your time, your energy and your money .
I hate to deal with businesses like this. They are in it just for themselves. They lack of integrity and customer service.
Some of their sale associate are really unprofessional. They would tell you anything to just have you in their office. They would tell you they have the car you are looking for and try to sell you something else when you get there.
THEY ONLY CARE ABOUT THE MONEY MOMEY!!!
A good dealer would have you see the car and (maybe) at least test drive it before proceeding further.
But a bad dealer like them would wanna check your pocket first, run your credit
DONT GIVE OUT ANY INFORMATION UNLESS YOU SEE THE CAR YOU WANNA PURCHASE.
I am glad I did not have them run my credit even tho they wanted to. GUESS WHAT? They did not have the car they told they had over the phone.
We looked all over… NOTHING!
And the director have the nerve to tell me that if I don’t give him the stock number they can’t find THAT’S A LIE!. I SAID JUST LOOK UP IN THE SYSTEM you have the make and the model it would come up if guys have it.
To sum it up: lack of integrity & customer service
There is so many dealer out there. Don’t settle of this business. SHAMELESS

Please dont go here. Only scam artist like the associates should shop for cars here. At least they will understand the tricks they try to pull. Seriously, if you have little or no credit then i would highly recommend that you just build it up and get a car loan from a trusted bank. It might take long, but its better than dealing with these assholes for years to come. DONT BE DESPERATE. Dont ignore all these bad reviews. I bet the only good review on here was POSTED BY THEM. Just because they have money to buy radio time on power 106 doesnt mean their legit. Fuck you Patricia Donaldson. You faking.

These people don’t deserve your hard earned money! By far the most unprofessional dealer ever, I bought a car I don’t mind the car or the price but the people that work there are TERRIBLE !! One of the sales manager was so rude, my mom had to ask him if he was mad at her because she didn’t understand him, I don’t know what level of disrespect this place is told to maintain but, one of these sales guys walked into the office where my mother an 12 year old little sister an I where in signing papers, he walked in shirtless as if it was his home, that was very low for a car dealer ship! I was told he was the owners son, I can’t even imagine how much of a rich b**** he must feel walking in shirt less! I’ve had several encounters with that dealer since I’ve bought my car the most disrespectful, rude, untrained people or idiots, from the front desk to phone calls, to there service people, i can bet that 80 percent of the people there didn’t even graduate high school! The most ghetto associates an dealer, I hope that their corporate people see there Unilocal reviews an make change in that dealership, customers are spending thousands there, the least they can do for a customer is leave them with a good experience,

After reading the other reviews, this one may be a little redundant! This place is a typical shady used car lot.
I saw a 2006 Honda Accord listed online for $ 7995. I called to see if it was available but nobody answered. I live pretty close, so I decided to just go check it out. I got there and found the car I saw online! Winning! After a few minutes of hovering around the car, a salesman comes out and asks if I need help. I checked it out. There were some scratches, the interior was a little worn. I told him I saw it listed online for $ 7995 and here’s how the conversation went:
Him: «You saw this car listed for $ 7995?»
Me: «Yep»
Him: «No, not this one.»
Me: «Do you have another 06 Accord around here?»
Him: «No. Where did you see it posted?»
Me: «cars​.com»
Him: «Do you know the stock number?‘
Me: «Nope»
Him: «Well, this one is $ 9995»
Me: «Do you have anything under $ 8,000?»
Him: «No»
Me: «Alright then, Thanks» *Start walking away*
Him: «Would you be interested in financing?»
Me: «Nope»
I’m not even mad, I’m just amazed that people still use these tactics. Needless to say, I won’t be buying a car from this place anytime soon!

Bill the finance manager and Carlos were the best. No messing around in and out the best place I have ever been to to purchase a car

My boyfriend went in here and was looking for a caravan because our 2005 Chevy Aveo was too small for us and we needed something bigger. The Dodge caravan we got is really nice, but i didn’t care for the sales people. They basically used to be drug dealers or pimps and are now doing more non-​illegal work now. Though being a shady car salesman should be illegal in my opinion.
I had to be there to sign over my vehicle and while i was waiting for everything to be signed, this guy comes over trying to butter me up (even though we already decided on the car and we’re ready to leave with it) and he keeps telling me that because it’s a trade in he won’t get a commission, and that his boss asked him if he still wanted to do the sale and he said yes (because obviously my boyfriend had gone in there looking desperate). I thought the place looked shady but we do really need a van.
We were about to leave and every time my boyfriend turns the van on, it keeps shutting off. He looks and see’s that there is no frigging gas in the van. So one of the stooges, some young guy who works there has to leave with a gas can in his hand to go and get us some gas before we can even leave the dealership.
Now this morning he tries to go to work and the battery died on the van, he had to wait until one of our neighbors came out in order to give him a jump. WHAT THE HECK. We were shown a carfax, but my boyfriend should have done more reading up on this place and now that i look on here, i see that A LOT of people say this place is a scam. I am going to tell my boyfriend about the bad reviews and he will go there with the van and maybe he will either get something else or possibly just give it back to them and us going elsewhere for a van. I knew there was something off about this place, but i ignored my gut. Next time I will be the one to research car dealerships, rather than leaving it to my boyfriend. Would NEVER recommend this place to anyone else.

Horrible! This place is a scam. They made my boyfriend leave 1,000 to hold a mustang, a week later he decided that the car was too damaged and run down so he tried to get his money back and they said it was impossible. So he decided to take the car, it kept turning off on him, he took it back and after they ‘fixed it’, it turned off on him on the 405! He had to pay a tow truck $ 90 to take it back and they refused to fix it. They provide horrible customer service, this place was a joke! They talk down on you and treat you like complete trash! Please save your money and time! This place should be shut down! I have already contacted the bbb.

Doesn’t even deserve one star. Bought a 2005 Cobalt, drove fine when I took it for a test drive, then later that same day as I was leaving for work the car wouldn’t drive! Got it back to the dealer the next day, and they had me waiting almost 5 hours just for them to tell me to come back another day so they can «fix» it. Also while I was there there were a few other people complaining about the cars they had bought. Definitely do not go there to buy a car!

Liars everything they post online is fake don’t believe a word they say i never trusted those punks.

I didn’t even bother making the trip up there from OC. I told the salesman over the phone which vehicle I wanted and that I had cash, so I was wondering what kind of deal they would do for me. He said that the listed price WAS the cash price and if we wanted to finance it, the car would be $ 3,000 more. Whiskey Tango Foxtrot, over! Screwing people because they need to finance it? No thanks. Customer service was nonexistent. Stay away from this joint if you are a serious car buyer. Cal Worthington Ford just got $ 16,000 cash from me today because these dudes were ate up from the floor up. Btw guys, Cal said thanks!

WOW… just proved the stereotype.
Everything you’ve been taught to look out for with car salesmen is true here squared! The cars are all polished up nice and shiny, the sales office is neat, and the phones are ringing off the hook, and the sales staff are attentive… whats that noise in the background *jaws theme*
So my girl and I show up here because she had «heard on the radio they have good deals on cars» *rolls eyes* I tell her rule #!; Don’t look desperate, and don’t let them know how much money (cash) you’re working with… kinda like poker. We say the car is for the family, so they speak to BOTH of us, and we tell them that we’re just looking… not ready to commit (WE AREN’T DESPERATE) plus we parked around the corner, so they couldn’t try to guess how much money we had by looking at my car.
Glad we did… this… slickster strolls up *pimp walking* with a toothpick in his mouth (I bullsh*t you not) grinnin like we’re fresh meat. (Dude shakes my hand… but tries to put extras on it… smh I’m not going for it, then when he sees my grip will match his, no matter how hard he squeezes) *rolls eyes* I tell him the basics; the car is for the family, looking for something with good gas mileage, in a 4 cylinder (to kinda feel him out)…oh and what can you do for us, if we have a decent sized cash down payment? He says that a good down payment doesn’t really mean anything… we get people that come in here with $ 20,000 down payments!
SERIOUSLY man… you wanna come at us like that?! guess you don’t need our business! I’ve never seen anyone THAT unprofessional… why did we even stop here?

Shady shady liars…
I called about a well priced Yaris I saw listed online and was told it was still available. When I arrive they said it had just been sold and then they proceeded to try to sell me another car at a much higher price. When I asked if they had any hatchbacks they said sure and walked me down IN THE RAIN to 2 different lots to look at NON-​hatchbacks. WHAT?
Later, another employee saw my print out of the Yaris and said «o yea that was sold over a month ago»! When I asked why didn’t they remove the ad from Autotrader, he said that they keep it up so people keep coming in and they can try to sell them another car. SO SHADY!
Overall complete waste of gas and time. Do yourself a favor and avoid this place.