Aapex Property Management

This is from the perspective of a renter. Before we even moved in, they hit you with $ 40 per person application fee. (FYI, they really like fees! They have fees for all sorts of things like paying rent at the office instead of mailing it to the bank.) Then they increased the deposit because we only had 3.5 years of (spotless) rental history instead of 4 years. When we finally moved in, the apartment was NOT clean so we had to clean everything before we could even unpack! Moving was stressful enough, but having to wipe down sticky cabinets, vacuum dirty drawers and cobwebs, and find trash that the previous tenants left behind was not the welcome we wanted in our new home!
There were a few things that needed fixing and we submitted a maintenance request that took over two weeks to even get a response! None of the windows had curtains or blinds and we were told that they would be installed before we moved in. They ended up being installed over a month AFTER we moved in and it took so many phone calls for it to get done.
One positive is one of their maintenance guys, Pepe is really great! But I think it’s just the luck of the draw who you get. Once we got another guy who came to fix our closet door. He came late, didn’t finish the job, left his tools and materials strewn about saying he’d come back the next day to finish the job, but NEVER CAME BACK. So we had this guy’s stuff just all over the closet and a closet door that still didn’t work. What the eff??? His brother came later to finish the job and pick up his brother’s tools. So. Unprofessional.
Other renters have also stated that they are really friendly and helpful at first, but as soon as you sign a lease and move-​in, they pretty much forget about you and are unresponsive phone calls and emails. It’s really frustrating!
Finally, when you move out they try to charge you for everything! We had only lived there for about 10 months and they charged us for repainting all the walls and took it out of our security deposit! They claimed we had damaged and marked up the walls until I showed them the pictures I had taken when we first moved in to show all the marks and damage was already there because the apartment was never cleaned or repainted when we first moved in! With the indisputable evidence they refunded the painting charges, but I BET YOU THEY DIDN’T EVEN GET THE APARTMENT PAINTED!!! They just tried to charge us for it and then they’re going to try to pin that cost on the next unlucky tenant who moves in! They just try to make up things to take as much of your security deposit as possible! Ugh!
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In response to Michael:
Do you feel that $ 316.67 for a minor touch up isn’t exorbitant? The only reason I got the credit back was because I provided pictures to prove that the damage was already there before we moved in. Otherwise I do not believe we would have gotten the credit back.

If I could give ZERO stars, I would. Mr. Carlson responded with a nasty-​gram to my last post, so here is my response:
So, I decided to take Mr. Carlson up on his offer to move. I wonder if the owners know that he is running off long-​term tenants? Thanks Mr. Carlson for the encouragement!!! I’M MOVING!!! And I can’t be happier. As a matter of fact, you were my inspiration to purchase. Now I’ll no longer have to deal with property management offices like AAPEX ever again. Just read your response to another Unilocaler who gave your office a negative review, stating «We are now doing pre-​moveout inspections of all of our properties so that we can make all tenants aware of anticipated expenses based on the condition of the property.» LIES!!! Just wanted to make other Unilocalers reading this review aware that I had a pre-​moveout inspection today by Tekia, and guess what? There was no anticipated expenses quoted to me. In fact, she told me she wasn’t sure what the office would be charging back for anything. For instance, I specifically asked if the carpet would be replaced that has been on the floor the entire 8 years I’ve been here. Should be replaced for any new tenant coming after me after 8 years. She’s the pre-​moveout inspector, but she didn’t know if I would be charged back to clean the carpet or if they planned to replace it. I’m sure it’ll be replaced, but I know they will try to send me a cleaning bill for the carpet. After 8 years, this is normal wear and tear and should not be a charge-​back. So, again I’m dealing with an incompetent staff. There was no anticipated expenses quoted or a pre-​moveout form left for me to review or sign off on. She said very little to me during the inspection walking around taking pictures and making note on the templated pre-​moveout form on her tablet. So I’m sure they’re working up a long list of charge backs after the move for the post-​moveout inspection tenants aren’t allowed to be there for. She also pointed at the wall where I had a picture previously hung that had an outline on the wall due to fading paint from the sun around the photo asking if I were going to wipe it down? Why would I wipe it down if you’re going to put a fresh coat of paint on the walls throughout the space? Other than that, not much was said at all. So, already I see that AAPEX is working up to trying to hold onto as much of my security deposit as possible. I will be ready with video and pictures and if I have to take them to court to get my security deposit, I’ll be ready. I just hope they are. I’ve already dealt with my previous property management company and won. I’m ready to post pictures and video to Unilocal for all existing and potential tenants to see how this company works. I’ve read all the other reviews about AAPEX trying to keep security deposits. Really getting tired of property management companies taking advantage of tenants. Stay tuned for my follow up reviews with photos.
So, again… RENT AT YOUR OWN RISK. Mr. Carlson’s response to me is a prime example of how the tenants are treated.

Well, this is certainly something I didn’t expect I’d be doing, however, I felt I had to do this to protect all of you out there who may be considering either using this company to manage your property or renting a place from them.
First of all, I want to tell you that we did not rent the house we wanted to rent, as much as we loved it, because of the total lack of integrity, honesty, and the shadiness this company illustrated to us in our dealings with them. There was also the 17 page «sample» lease agreement they «let us review» before we were going to pay them the $ 2,000 security deposit. They didn’t give us the one we were going to sign, just a «sample» of it. Sample or not, our attorney, who owns many rental properties, read it and said, «17 pages, seriously? Hell no!»
It took us four days to get in touch with anyone. They brag on their website how they will present your property to prospective tenants, and all they do is put one of those WiFi lock boxes on the doorknob and don’t show anything. They agreement says «they painted, cleaned, and inspected the property.» Well, there were dirty floors, dirty walls, dirty doors, and even a dead critter on the shelf of the entryway closet!
We tried to call to ask about it, but no one answered the calls or the voicemail. I finally went on Facebook to ask if they were still in business, when someone finally responded and told me to send them my number. I guess they don’t listen to their voicemail.
We were willing to discuss the cleanliness of the place and clean it ourselves, but they never responded to our voicemail detailing everything that was wrong. When they finally contacted my fiancé, we applied for the rental, but they still hadn’t answered any questions. It coat each of us $ 45 per person, or $ 90 for both of us as an «application fee.». I’m a private investigator who knows credit checks don’t cost anywhere near that much, so I guess they were conditioning us for what was next.
We had some questions, too, before we signed anything. We were contacted and told we qualified and were approved to rent the place. I called and asked if we could move our DirecTV there, and Lourdes told me, «I don’t have that information, why is that a deal breaker?» And she said it in a rude and obnoxious manner. I explained that it was just one of the things we wanted to know. I asked for a rental agreement, and that’s when she went sideways with «policy statements.» It was their policy to have the deposit paid within 24 hours of being notified of approval, or lose the house. I was against their policy to give out their agreement until they had a «verbal acceptance» and a money order or cashier’s check for $ 1,995.00 within 24 hours of today. What? We’re going to agree and accept the terms without seeing them first? I wonder if Lordes is Nancy Pelosi’s daughter? You know, you’re going to have to sign it to know what’s in it. She then informed me the deposit of $ 1,995 was due by the morning, then our move in date was August 19^th, when another full month’s rent of $ 1,995 was due, and then the $ 852.64 prorated rent for August was due on September 1^st. What? The prorated rent should be due on the move-​in date, right? Right! But she said it «was their policy» to do it the way they wanted it. So, to move in, we had to pay them $ 4,842.65 by September 1^st, after only moving in there for 11 days. Isn’t that I ke $ 452.00 per day? What if they decided our prorated and first month’s rent was security deposit? Well, they could because it says so in their lease agreement.
I told her my fiancé was working and was not reachable by telephone until after 5pm. She said she would leave at 5:15, so she had time to call her before they gave it to the other couple who was approved. I love nothing more than a veiled threat. So, I hung up the phone and pulled up AAPEX on Unilocal.OMG! I wasn’t alone! They do this a lot, I’ll bet.
So, needless to say, their rental agreement is just as everyone said it is, you basically are paying rent to sleep there, as long as you don’t snore and wake the neighbors, because that’s grounds for eviction and cash prizes for them… I mean penalties against you!
So, you can’t do anything there, period. Sleep is optional. Inspections can be done at random times without notice, as long as they leave a message first. They can wait up to 30 days before responding to a request for repair. I guess it’s cold showers for a month if the water heater blows up! Or of someone breaks in, you get to stay there for a month without a window or locked door, right? Oh wait, you can pay to fix it, but if you didn’t get pre-​approved by them, then they don’t have to reimburse you. Oh yeah, its a great rental agreement, all 17 pages of it!
RUN, DON’T WALK AWAY!!! The good reviews must be friends of theirs, because this reviews don’t even come close to the truth! Especially that girl from Los Angeles… She’s renting from them in Hayward with an L.A. address! Yeah, right!

Moving to the bay area from LA made finding a rental almost impossible but Lourdes and AAPEX were really helpful and once we found them we were able to finalize a contract within only 3 hours. Lourdes even stayed late to make sure we can get the contract finalized and keys re-​keyed before our moving company came. Overall this was a great experience.

I recently was accepted for a home through Aapex Property Management. My review is based on the interactions I had with Lourdes. She is awesome! Lourdes works extremely quickly. Applying for the home was the easiest and most responsive process I have ever experienced. I am very content with how quickly they reviewed my application and got back to me. From what I’ve seen and experienced I would definitely recommend this property management to others.
I will update my review after a few months spent in my new place.

Save your money while you can! these people will have you apply to a property that someone already got approved for and won’t even tell you until after you apply ask you tons of question and lie and say it takes at least 3 – 5 business days for your application to get approved and you always have to call them and of course you get put to voicemail… They are for one way to pricey for an application and for two if you already have someone approved for an application why the hell would you let someone else apply for the application! hopefully this review helps because I got my money wasted and dnt like my money or time being wasted so I would call before applying hopefully this saves money and help others.
Oh and btw Lourdes Morale leads you on she make it seem like your going to get approved but in reality she is just doing what she needs to do to get her business profit so don’t trust her!

We rented a home in the East Bay and upon moving out, we were given sooo much less of our deposit back. When we had casually asked at the Aapex office, how much of the deposit we’d be likely to receive if home is in same condition as first entered by us – they’d said most of it.
This is obviously a way for them to make money.
We had cleaned the home and left it in better condition than when we received it. When we asked if we should take advantage of their pre-​moving out inspection – they said it’s not used by tenants much so we thought we would bypass that since furniture etc. was all still in the home. Now, we know why they said that, to prevent us from getting an estimate of costs beforehand.

Lourdes. Lourdes. Lourdes. She was amazing in this process. Very helpful and honest throughout the process. The greatest experience I ever had. Period.

Very happy today with Aapex. We woke up to a problem with our toilet. It was fine last night and then this morning no luck. I sent in a request around 8am and had someone by 10am from a plumbing company at our house. 2 hours to get someone here makes me very happy. We have small children and the toilet is always in use!
The issue was solved. But the best part was how Aapex handled it and got us the help we needed. They are always great with maintenance requests.

Soooooo my family and I found ourselves in quite a bind and came across a great property managed by Aapex. It had everything we needed so we put in an application, and let them know of our time constraints. Michael Carlson went above and beyond to keep us informed and process our application quickly. After 2 Days… a process which normally takes 5 we were approved… but it was Friday and we needed to move in that same day… Michael Carlson made it happen. We were able to sign the lease that same day. Lourdes and Ailssa were FANTASTIC! they were so warm and welcoming and knowledgeable. I look forward to visiting them in the office. Everyone made me feel like family from beginning to end.

They make up every excuse possible to keep your deposit! We left the home in Fremont the way we received it and even better. And out of our $ 3500.00 deposit they returned $ 250.00!!! We contacted apex to dispute charges and they said they would get back to us with receipts and we have not heard from them or received any receipts! They are already renting out the property! Trust me. We are taking legal actions!
Please stay away from this company! I know it’s hard to find a nice home but trust me. This company is not worth it!!!

The entire office staff was very professional. They took time to make sure that my experience was a great one. Very attentive crew at the Hayward office. I will definitely recommend them to my friends and coworkers.
Thanks to the Hayward staff for listening to me. I really appreciate it.

5 Stars to the office team in Hayward! I dealt with Ailssa and she is the greatest, very helpful and always professional.

Absolute First Class organization and Staff! My wife and I could not be more pleased with Aapex. Their professionalism and customer service was well beyond our expectations. We relocated from Chicago to Hayward and Aapex just made the whole process so much easier for us. The Aapex team operates seamlessly and my wife and I are telling our families back in «Cold Country» just how awesome Aapex is!

So since I’ve posted my review, the President of Aapex has messaged me on Unilocal and sent me a personal email. I spoke with him on the phone and he has completely reasurred me that someone will call me before sending an inspector to my home. He also offered to remmburse me for my carpet cleaning. I feel much better about staying with Aapex now. He went over and beyond what I expected.

I have never dealt with a property management company… so I have nothing to compare my review too. With that being said, I have been talking to someone at the office for over a week. My property was damaged by a water heater in another unit, AApex Property manages the property. All I wanted them to do is file a claim, with the insurance they cannot even do that. They told me they were going to come out today and take pictures, they lied and said they came out. I have been sitting here waiting. I called the insurance, which she claims she spoke to, nothing has been filed. So If I can give them negative stars, I would

I am reviewing from the awful experience I had back in 1999 with this company when I hired them to manage my property in Hayward. When I had plumbing problems they told me they were hiring a plumber at an exorbitant price. I was out of the country so they thought they had me by the ****, but I had my mother research and she found a plumber for me who would do the work at a much more reasonable price and she also discovered that they were using their OWN plumber to do this work at such a ridiculous price. We told them not to do the work but they sent the plumber anyway… we had SUCH problems with this issue. Furthermore, the renters they put into my home completely destroyed it. My mother heard from our neighbors that there were many people living in the house, holding loud parties at night and they thought they were selling drugs. I notified AApex immediately and they drove by, taking a picture of the front of the house early in the day and saying all looked well. I admit, this was back in 1999, but I don’t know if there was a Unilocal back then so now I finally am able to relate my very bad experience with this company.

About three months ago my family and I moved in to an apartment under Aapex management. We viewed and liked the apartment, but we were worried after reading the reviews posted on Unilocal.We moved ahead hoping the reviews were wrong and I am glad we did. From the day we viewed the apartment to present we have been happy with the service provided. Signing the lease was made easy for us, as my wife and I could not both be there at the same time do to scheduling and were accommodated.
Since moving in we have had a couple of issues with the apartment. The issues we experienced are normal things that occur in an apartment but the response is what I liked. Each time there has been an issue (Such as a clogged drain from the previous tenant or the water heater no working properly) the maintenance manager, Megan, has responded quickly and with fast solutions.
Perhaps Aapex deserved the poor reviews the received in the past and maybe someone was really in a bad space and let loose on Unilocal.Who knows? What I do know is the service we have received has been excellent. From start to present our experiences with them have been really positive.

What is with all the negative reviews on customer service? Must be upset people with an axe to grind. Sure, moving is a very stressful thing to do, But no need to hold grudges. I have lived in an AAPEX run property for over 2 years in Castro Valley. I paid my rent on time, and when I put in my 30 days notice, I moved out a day early. During that time I was renting from AAPEX, I never had one issue. Customer Service was excellent, and all of my questions and issues where taken care of immediately. Compared to other rental companies, AAPEX is definitely one of the better ones, and the reason I say that, Excellent customer service.

Good customer service. Responsive. Pricey applications.
I came to Aapex to pick up keys to check out a few rentals. The process was relatively painless, just filled out a form and left a $ 20 deposit. The women working in the office are very friendly and everything went smoothly. I ended up really liking one of the places I viewed, and after a day of thinking about it, decided to put in an application.
The application fee I definitely wasn’t happy about. It was $ 40, nonrefundable etc. Just to apply! Depending on credit history and other various things, there could be increases in deposit amounts, and I was a little worried about this because I had a foreclosure a couple years ago. I wasn’t sure if I’d just be throwing $ 40 away on something I may have had no chance of getting, especially since I was told there were three other applicants that were interested in the same place. I also didn’t like that a paid application was only good for 30 days if you end up not getting the property you wanted. However, I liked the place enough that I bit the bullet and submitted the app. Then I went home and read the Unilocal reviews on Aapex and got even more worried– the reviews are generally bad, and some claim that the application fee is a scam and how they make their real money, etc (let tons of people apply at $ 40 a piece, even though only one will get it). I crossed my fingers and waited.
A couple days later, I got a call from Aapex saying my application was approved! We set up a move in date, and I was asked to bring a deposit check in.
On the move in day, I came back to fill out paperwork and get the keys. That process also went pretty smoothly, with the contracts on some kind of ipad/​television setup.
A week after moving in, I contacted Aapex regarding a couple maintenance issues I found at the new place. The two racks in the refrigerator door were broken, and a light switch powered both an outside patio light and an indoor receptacle. They responded quickly via email, and I was informed when the owner of the property had ordered new racks and when service with an electrician was set up. The electrician called me the next day, and set up an appointment a few days from then. The electrician came and fixed the problem within minutes. Very smooth transaction and super speedy turn around time.
I don’t know if I have somehow just gotten extremely lucky with Aapex, or if things were different with other reviewers for some reason. I would definitely recommend them to other people looking for a new place to live.