Bay Vision Eyecare Optometry

Bay Vision EyeCare made this little girl so happy! Even though the frames she chose went backorder then only to find out they stopped making their, they made it right for her. Very patient team in this office and definitely kis friendly! Thank you Dr. Arora!

I walked in with a prescription; receptionist was friendly and knowledgeable. Office is clean and up to date. A lot of frames to choose from! All are Designer, but range in price. Settled on a pair of frames. Easy and enjoyable experience.

First time to this location. Upon arrival I was greeted very pleasantly by a young lady at the front desk and then a gentleman. I filled out the necessary paperwork for your first visit and I was brought in for my appointment at the scheduled time. At first when I viewed the optometrist I was very leery because she looks so young probably the same age as my daughter.
I have been wearing glasses for the last 15 years and I’ve always felt more confidence having a senior optometrist work with me because I believe they come with more experience. I was contemplating leaving in search for an older eye doctor. I did not leave I allowed this young person to perform my eye examination. To my surprise I was totally appreciative of her knowledge and the information she provided me. She explain things to me as well as pointed out her slight concern of my retinal picture.
Dr. Aura told me things that I was never told in other my eye examinations visits about the eye. She was very nice and pleasant to deal with she appeared like she was truly concerned and felt I needed to see a ENT before next Saturday.
I really enjoyed doing this survey? The staff is very pleasant the wait wasn’t that long. Their pricing is very good and I paid out of pocket (no eye insurance). I encourage you to go see them if your looking for a experienced eye doctor and a pleasant office experience with her staff.

I’ve always have had a positive experience here. Have come in here With my dad and husband and always left here happy and pleased that I will have the latest and stylish glasses. Thanks guys

100% disappointed terrible follow up service and lack of compassion for clients. Save yourself time and go elsewhere

I ordered a replacement prescription a week and a half ago that was already on file from my previous exam. Was excited to get a phone call yesterday, notifying me that my replacement frames were in, because I was in dire need of them for work. Come to find out, they ordered the wrong frames! How could you order the wrong frames, when my previous prescription information is on file?! Now I have to wait until the office manager returns on Monday to place the order again, and wait even longer for my prescription to actually arrive! Extremely irate at the lack of attention in the staff. Safe to say I will be taking my business elsewhere.

WORST service ever.
The receptionist must have fell off the turnip truck, because she doesn’t have the sense to get out of the rain.
Again worst customer service ever. I have a call into the office manager Vic, maybe he will call me back.

This place offers the safety glasses my mom needs for work so I took her there. They are easy to get to, right off foothill, close to the 580 freeway and there’s plenty of parking because they share it with Safeway. Their lobby is tiny and you have to be buzzed in to look at their frames, they don’t have them out in display like they would at other optical places. They are small but their selection is nice, they are closed Sundays… found out the hard way. Very friendly and good on communicating with their clients/​patrons.

Update — I went to UC Berkeley and apparently they missed the fact that I’m farsighted. In addition, my husband’s prescription was off so I sent him to UC Berkeley also and they confirmed that the prescription that he was given was not right for him.
I will say that they called to apologize — after I wrote my review.

I have been wearing glasses since I was a small child and I cannot stand not having anything but corrected vision as close to ²⁰⁄₂₀ as possible. I rely on my optometrist to give me the best vision possible and to screen me for glaucoma that runs in my family. I was really satisfied with my check up with Dr Arora. They do have 2 locations but I visited the one in Hayward. The office is warm and inviting and has a staggering array of frames. What is a woman to do with so much choice? I like to make sure that I have annual check ups so I went in to have my eyes checked by Dr Arora. She is very pleasant and knowledgeable and patient enough to take the time to answer all of my questions. I felt confident that all of my concerns were being addressed and I must say that the exam was thorough and when all was said and done I had a complete eye exam with no issues left unresolved or questions unanswered.
After the examination she handed me over to Vick. He was super helpful and patient. As I said before the number of frames to choose from is staggering. He was helpful and attentive in helping me pick out a great pair of frames. Don’t you hate it when you are half blind and you need to pick out new frames. You try them on and you cannot see an inch in front of your face so you have the mirror up to your nose trying to figure out if they suit you or not. I normally end up trying on half the store. Vick was pretty patient and he helped me choose a great pair. They assisted with making sure that I had all the required documentation for my flexible spending and they helped me decipher what was covered with my insurance. The service at Bay Vision is excellent and it is good to feel confident when protecting your eye sight.

I took my 6 year old son for an eye exam and was very pleased with the patience of the staff as well as the doctor. The office is very clean and chic just like the young doctor. When it came to picking out the frames the staff was very helpful and once again patient. I will defitnely change my daughter to this office.

Me and my mother have been going to total vision for years, they are really caring and try toworkout to make things better with your insurance company. I have 2 insurances through my dad and one through my dad because I am a student, and I got tons of color contact lenses and eye glasses. The lady in the is very chill front tries to help and answer any questions, and the doctor is caring and chill too. They are people like us that understand and offer their proffesionalism and their friendliness to their costumers. I’ve went to other optomologists and I feel doctors are biased… buit this one is an Asian doc he is really cool and compassionate.

Two years ago when I had my eye appointments at Totalvision, Dr. Lee was my optometrist. When I recently called to make another appointment, I was surprised that only Dr. Yee was left. It turned out that Dr. Lee had stopped commuting from Sacramento due to family and commute reasons.
Since I never met Dr. Yee during my prior visits, I was not sure how I would like him as my optometrist. I’ve also recently decided to seriously look into having Lasik. It was important for me to find an doctor that I can trust and provide post-​operation care. After my recent visit, I can affirm that Dr. Yee is just as good as Dr. Lee. My felt I received a full, comprehensive eye examination like I always did at Totalvision. Dr. Yee was just as knowledgeable and friendly as Dr. Lee. He was very easy to talk to and provided detailed unbiased answers to my questions. I feel confident that I can proceed with planning for having Lasik next year.
Aside from meeting Dr. Yee for the first time, it was great seeing Aida still helping out at the front desk. She is definitely knowledgeable and friendly as always.

Thorough eye exam. Friendly and patient front desk staff. The Dr is knowledgeable and easy to talk to. Well organized and tastefully decorated office and exam rooms.

I thought the selection of frames wasn’t that great, they don’t have a lot of modern or contemporary frames, mostly frames for old people; i.e. round, «geeky» frames. They do carry good brands though such as ray ban, D&G, etc. The doctor is really nice too. The downside is they don’t make the prescriptions there, so you have to wait about a week to get your glasses as opposed to somewhere like Lenscrafters who does it on-​site.