Consolidated Smart Systems

The absolute WORST!!! just spent a hour on the phone trying to add a extra box only to be told their system isn’t working and that I can’t even schedule a install date. Only went with them because it was cheap and Direct TV has the NFL package, but you pay for what you get. TV always freezes and runs super slow and I have a brand new smart TV. If they can’t keep their own system running you know they can’t help their customers. Looking for other options.

This is my second try at using Consolidated Smart systems for internet in San bruno. My first experience, years ago, was horrible. A few months ago I got a flyer saying they’re using a different provider for internet, so I decided to give them another shot. Wow, huge improvement. Internet speeds averaging 12mbps. Very few outages. total cost $ 25/​month. I recommend giving them another shot to see if their updated systems work for your home! Especially if you live in an area with limited internet choices like San Bruno.
Their number is (866) 954‑3434

I would not live in a building if this was the only option for tv. NEVER WORK WITH THIS COMPANY IF YOU CAN AVOID IT

There is not a worse company IN THIS WORLD than consolidated «smart» systems. I have had:
Incorrect Billing
Bad Service
Incorrect Setup
Incompetent Service Men
Incompetent Customer Service
Late Servicemen
OVER 7 SERVICE CALLS FOR THE SAME ISSUE
You simply cannot do a worse job period!
If anyone knows of a class action suit against these guys contact me and I will help spread the petition.
I just feel bad for Direct TV dealing with such an incompetent group of people. I honestly would not have moved into the building (Allegro) if I had known they were here. AND I ASKED POINT BLANK to be sure only to find out the prior management simply lied since this company has such a bad rap.
NEVER MOVE INTO A BUILDING WITH CONSOLIDATED SMART SYSTEMS OR YOU WILL REGRET IT!

The absolute worst internet service provider. They are one of the 2 available in my building and the only TV provider so I went with them for internet as well. Big mistake. I am on my third modem in 2.5 months.
Yet again, my connection is virtually nonexistent so I am writing this review on my phone. Their call center is in North Dakota and closes too early for someone in the Pacific time zone. Everything about them and their service is awful.

Topher in the call center, you were a great guy, thanks for trying. Every other experience with these guys was miserable. Looks like other folks have said all that needs to be said. Stay away.

Worst ever. Couldn’t correctly install my direct tv, and they weren’t able to get someone out to fix it right away. I tried to cancel the service after two days of non-​service due to their incorrect installation and they said I was legally bound by my contract… and had to pay a $ 240 termination fee. The service doesn’t work, they don’t answer their phone for technical service, and their technicians are terrible. I would give them 0 stars if it were an option… seriously.

That one star up there, is a –1 not a positive.
Consolidated Smart System aka Direct TV. They are worst than HORRIBLE. STAY AWAY!
Six months ago I moved into the Allegro at Jack London Square. There isn’t much to chose for cable and internet out here. The process to get setup has been horrible.
SATELLITE CABLE — Direct TV:
I cannot put together words to describe how bad they are. When I think about the runaround they put me through I just want to scream.
If you want cable for your TV then don’t waste your time with CSS or Direct TV.
They gave me a 6 hour window, the cable guy never shows up and I call their dispatcher and dispatcher has no clue where the cable guy was so they rescheduled for the next day, and mind you, every time they schedule and reschedule something I had to take time away from work to make sure I was home to deal with the cable guy. Anyway, long-​story-​short, Direct TV flaked on me 3 times and their staff, operators, and supervisors feed me BS all day long.
After the no show no calls from DTV, I said screw them and called Dish Networks which came out ASAP and hooked me up big time. Dish Network cable is awesome (5 stars)!
INTERNET — Consolidated Smart Systems (aka DTV):
I had no choice but to use Consolidate Stupid System for my internet and they suck. It’s even slower than dial-​up. Currently there is a system-​wide problem that is causing the download and upload to be next to nonexistent. Their technicians haven’t been able to fix it and it’s been almost a month. The whole company is a mess. You can’t send emails that are 1MB out and you can forget trying to work from home. They’ve strung me along for weeks now and nothing has been fixed and no communication about the status either. It’s a complete waste of time. They will flake on you, BS to you, and have no respect for their customers.

I agree: BEWARE. Although I have had even worse experiences with Direct TV. I signed up with Consolidated Smart Systems when I moved to SF for Direct TV and internet (It was that or Astound/​Comcast). Internet was the worst. My phone goes through the internet when I’m in my apartment. Not only was my computer internet constantly dropping, my phone calls dropped minimum 3 times during a convo (Hello? Are you there? Hello? F!!!). Got rid of Con Smart Sys and their equipment. Still paying $ 150/​month to Direct TV, when my reciever broke, after hours of agony (and I mean stupid agony; 2 hours trying to hook up a unit with a completely different configuration, etc.), they made me call Con Smart Sys. OK, I had to pay $ 30 to have a guy come out to reconnect a replacement DVR receiver (plus tip because I don’t like not to give tips). OK he was there, working on it for FIVE HOURS. Wires were coming out of my closet. And my DVR programs/​shows/​movies? Gone. Channel Guide Filter? Gone. I MUST WEAN MYSELF OFF OF TV so I can tell these people – GOOD BYE.
P. S. The guy who came to fix my situation was nice and hard working, I blame the company.

Beware before starting services for DirecTV with this company! We had been DirecTV customers for years in the East Bay with no problems. When we moved to an apartment in the city we were told we had to go through this company to move our existing DirecTV service over to the building. The short time we dealt with this company was a complete nightmare that wasted hours of our time.
First there were the non-​returned phone calls from the company’s local rep for our building. We finally had to start service through their 800 and 866 numbers, which took several calls to work out due to rude and incompetent call center reps. The whole thing seemed kind of shady as they did not give their names and were vague about the monthly charges even when pressed for details. An installation date was given and they even called to confirm it. Good sign? The day of the installation we were given a 5-​hour window for the install and they did not show up. A call to the 800 number revealed that the tech was «in Sacramento dealing with system-​wide problems and cannot make it down from Sacramento.» When asked why no one had called to notify us they were not coming we were told «sorry, the tech never called in to tell us.»
At this point we were fed up and had spoken to neighbors who said they’d also had many issues with this company and had canceled their DirecTV service as a result and gone to Comcast. We decided to cancel and go to Comcast. Trying to get the service canceled took multiple calls to both Consolidated Smart Systems and DirecTV. DirecTV said they could not close the account because Consolidated had left a pending order on our account. Consolidated denied this, and claimed that the supervisor was «unavailable and in a meeting» when we asked the rep to please pass us to someone who could help us. Hopefully, our mess is now resolved and we are happy to put our dealing with Consolidated behind us. We are so happy we got out before signing a contract with them.
Googling this company reveals some troubling links and 2 very negative Unilocal review from the LA area:
Proceed with caution with this company.