Department of Motor Vehicles

Absolutely worst dmv ever! full of Rude employees, I don’t know how they got hired. Bunch of asswholes I live in San leandro and I rather drive to Fremont dmv than to waste my time and energy at hayward, I hope they shut down completely, waste of space.

I waited in line to get a car put in my name that I had purchased and honestly I think torture would have felt better. thankfully, I noticed a sign across the street on Soto rd. that offered instant dmv services so I check it out and got my tags in minutes with no line waiting!

I have never experienced a better group of workers at a dmv before today. I made an appointment online for taking my motorcycle license test. I got to go ahead of around 30+ people who were in the non-​appointment line, the gentleman was very sweet and was even cracking jokes! Jokes, at a dmv! Color me impressed. I filled out a paper and got a number and was immediately called. The woman the was just as pleasant as the gentleman before her. I even made a mistake on my form and she just corrected it there for me, she made a copy of my form that I brought in even though she didn’t have to, and she got me through the process with a smile. The last man I talked to was also very pleasant and extremely helpful. I left a newly licensed, and very happy, motorcycle rider in under 30 minutes.
Basically, make an appointment! And the workers are wonderful.

Inefficient DMV! Please tell me why it takes 2.5 hours to get to the front desk in a non-​appointment line.
Once you get to the front desk, the personnel tells you to fill out paperwork and to come back to him to get a number.
So I sit, fill out my paperwork.
After that, I have to explain to the people waiting in the non-​appointment line that I have to talk to the front desk guy again… which everyone gets frustrated because they think you are cutting! DMV staff looks at the paperwork and then finally gives me a number.
Now I’m stuck waiting. still waiting for another 2.5 hours to get called! There are barely any windows open and little staff present. is everyone on a lunch break?
Security staff is rude! He tells people to sit in a seat, and when the people tell him that they couldn’t find a seat. in a demeaning tone, he says «you didn’t try looking hard enough.» A disabled person asks the security which line to go to and the security staff just points and doesn’t explain that the end of the line is outside of the building. The person is using a cane and you can’t take 5 seconds to kindly explain where to go?!
Go to any other DMV! Don’t go to this one. I’ve been to the DMV’s at Daly City, San Mateo and Fremont and they are 100x better than this facility. This place is an absolute joke.
Even without an appointment, you shouldn’t need to spend 5 hours waiting!!! This is ridiculous!!!

If I had to give no stars I would. This is what tax money does so stupid lazy ass people who hate there job not to say there life. Might as well kys and let others who want to work. Trash

I waited over an hour in line (no I didn’t make an appointment but I will in the future) to see a person and to fill out my form. I then had to wait once my form was filled out to see the same lady again only to be given a ticket! I then waited another hour or so before I was seen. The last process was fast and easy but 2 hours at the DMV is ridiculous but I must say the staff was extremely nice.

Horrible DMV, failed me twice for two minor errors. Their employees are really rude as well. DO NOT take your driving test here.

DMV is DMV. More so a necessary evil.
I’ll just leave you with a tip. Go here very close to closing. They get u in and it very fast. I walked in at 4:58pm and they were closing at 5p. Was out of the DMV by 6p.
I even have a pic to prove it. ;)
Enjoy.
Cheers.

Needed to renew my license. Had a 9:10 appointment. In by 9, out by 9:12. The staff is nice especially if you are nice to them.
Get an appointment, otherwise you will be waiting for 2 – 3 hours easy.

We have like 300 people in this dmv square box room and only 20 window boothe. And only 7 – 8 windows are actually serving the 300. And you see workers just chilling by the windows. You see people laughing and chit chatting in the back as if they’re flirting. This place is like a zoo. Sf dmv maybe a long wait but they serve over 20 windows. This place is cramp and has 6 windows open. The people here be stepping onto my shoes all day in here, yeah about 5 times now. It’s that cramp!

Worst dmv I have ever been to (and I’ve been to my share of them in 4 different states). It’s highly dysfunctional, and lines for even appointments are ridiculously long. I don’t understand why you would have to stand in line for registration, then leave again when you’re called up so you can go get your car and show it to a representative. Then you have to go re park the car with no spots available in the parking lot, and reenter the line to get a number… And wait to be called up. After all this trouble, you don’t even leave with your license in hand! It comes in a month in the mail! Lame lame lame! No other state does this craziness!

At this time in life a am a clinically disabled person of America and I have the right to the privileges that come with it. I am still a working citizen and i do not abuse its powers.
In my condition I I see it as a blessing especially when I’m in #10 pain still trying to function in life and handle business. A close park if I need it is essential. A discount is a blessing and a shorter line is is one of the perks.
So when i went to the dmv to do a service for another disabled person and the representative made me go to the normal line because the paperwork I had wasn’t for me.
I kept thinking
As I stood in my disability and pain I about how my rights as a disabled person we’re being violated so I went back and got in the disabled line again and When it was my turn I asked to talk to the supervisor who was sitting right there.
The supervisor was already saying how it was time for her to go home and how she didn’t know why people we’re standing in the appointment line cause there are no appointments at this time.
My point is she was already irritated. I asked to speak to the supervisor and it turned out to be her.
I told her that my rights as a disabled person are being violated. They can not refuse me service.
She said well we can help you with items for you only.
I told her it doesn’t matter what items I have I am a disabled customer and they had to serve me as one. I had already shown the DMV attendant who helped me the first time my disabled registration. I told her that the person I was there for was was also disabled and couldn’t make it. To solve this they could have looked it up but decided not to.
The supervisor kept huffing and puffing. But she wasn’t about to blow my rights down.
She act like she was calling for security. I wasn’t shaken because I was not being loud or rude. I told them I’m just fighting for my rights and the attendant gave me a regular number not a disabled one and let me sit Down.
That’s what they should have done in the first place.
My disability. My right! Thank you dmv lady who gave me the ticket. Supervisor you need to learn from your power trip mistake.
You said you were trying to treat everybody fair. Well then you should have treated me fair to.
On my way out I stopped and thanked the lady for honoring my disability.
To GOD be all the glory!

Went to pick up some license plates. About 80 people in the non appointment line. Since I had an appointment I waited in the line with 2 people.
Had to fill out a form and hand it back in and at that point was assigned a number. Full house crowded but my number was called within 30 seconds.
Window 5. Raj greeted me and checked over my paperwork. Handed me my plates and im out.
Total time in DMV. 8 minutes. Do yourself a favor and get an appointment. Otherwise you will be stuck in a zombie line and waiting room for who knows how long.

One of those most inner rings of hell can be found at the dmv of hayward
Wait time w/​0 appointment, including arriving one hour before opening: 3 hours and 22 minutes
Staff is uterly rude and incompetent. They should require their staff to properly speak English and how to interact with their customers. Incredibly long lines… where are our tax dollars going? It is definitely not being received at this DMV

This is utterly and completely ridiculous. Can the state of California get software to make this a functional system. SAP. Oracle. Something???
I was kicked out of the appointment line by a dmv clerk because I was too early for my appointment. Hello?! Your freaking line moves so slow that by the time I get to the front of the line it will my scheduled appointment time. And the non appointment line is 50 people deep! Why bother???
Southwest Airlines rescue us from idiotic queuing systems and processes !
I guess I cannot complain too much the system works well enough when you get to the front of the line before your appointment time.
Drum roll please…
I was pleasantly surprised that I was in and out of the Hayward DMV in 5 minutes.
Eye exam
License renewal
New photo
Done!
Finis.
On my merry way!
Tip: always make an appt when going to any dmv.

We all know the DMV will be a long wait, it’s a given. I’m giving one star not because of the long wait, but because of the process and workflow of this place. You stand inline to get the docs you need then you wait again to get helped. Why not have the documents ready? Why wait twice?
THEN, I’m waiting here on my second hour and my phone starts dying. I plug my phone in and security goes: you can’t charge your phone there. I ask why? He said it’s the rules. I ask him am I causing a safety issue. I don’t get it? What is the rule? He says. This is a state building. Ok… And??? All his response was. «It’s the rules». Weird rule/​policy if you ask me.

This office is just as bad as the Oakland one. Everyone has an attitude and is on a power trip.
Come on now. You get paid to do a job, not bark orders at people. Sitting here watching the front lady talk down to everyone she comes in contact with makes me feel a bit sad for her soul. Hope someone saves it. (And trust me, I’m not the only one that thinks she a certified she-​devil. Read the other reviews!)
PS — I’ve been here since 8:30am… My number got called at close to noon and I just missed it by ONE number bc I stepped out to answer a phone call. I get it, my fault… But she put me right back in line all over again with a new number when all I needed was to have my photo taken. It is now almost 1pm and I’m still here.
FVCKTHEDMV. You can quote me on that.

It is what it is. As we know it isn’t so bad if you make an appointment in advance but getting an appointment in the near future is tough. AND you would have to plan ahead, ha!
I wasn’t that organized and decided to bite the bullet and just wait in line, and wait and wait.
I did bring a book to kill the time and it wasn’t all that bad. I rarely have this much time on my hands to read so it was almost a treat.
The DMV staff that I dealt with were pleasant and impressed that I had my paperwork in order so I breezed through once my number was called hours later. This is one state position that I would not want!

Having recently relocated to the Bay Area, I was not looking forward to jumping through the required hoops to get new tags and a California driver license. I was pretty sure there was no way I was going to have everything I needed on my first trip, so I planned an information gathering trip. This was a very smart move.
I arrived on Wednesday just before 8:00. It took me a good 15 minutes to really read the sign on the door and realize that on Wednesdays they don’t open until 9:00. I went to my car and was going to pull away when I noticed a line was forming on the other side of the building. Jeez, I wish I’d know that 15 minutes ago!
So I stood in line until 9:00 when the doors opened. There were probably a good 25 people ahead of me not counting the people with appointments. Once in, however, the line went relatively quick. The person helping the non-​appointment folks was extremely pleasant and helpful. She let me know exactly what I would need when I returned.
I obtained all the necessary paperwork, scheduled an appointment and returned. This time I was in the appointment line… that’s right! This is definitely the way to go! The woman that helped me told me I could teach a class on being prepared! Well, I suppose I could. All that and I still missed a few questions on the back side of a form. I barely sat down to fill in those questions when they called my number! Wow, that was quick!!!
And that’s where the speedy stopped, but nothing was confusing and everything went as planned. I passed the written test, which made me a very happy camper and before I knew it (okay, perhaps an hour for the entire visit) I had new plates. I was a little disappointed I didn’t walk away with a new driver license. In Ohio they print them while you wait, but no worries. I had successfully navigated all the twists and turns and in a few days I had an official California driver license!
My guess is most DMVs don’t get very good reviews, but the people I encountered were pleasant and helpful, which was very much appreciated.

The information desk lady is horrible. I saw her walk away from her desk with a huge line of people, walk around the DMV office hug a guy at the counter as a customer, have a laughing conversation with at least 4 Dmv workers and here we are 15 minutes later and still no one at the information line.