Honda of Hayward

I am astounded by how bad my experience at Honda of Hayward was.
My fiancée and I went to look for a used car there yesterday. We found a 2005 Honda Civic, test drove it and decided we were seriously thinking about purchasing it. Before we bought, we decided to take it to a mechanic to get a pre-​purchase inspection. The sales manager tried to talk us into just buying the car and paying them $ 75 (plus a $ 75 restocking fee) if we discovered a problem in the next two days and wanted to return it. Uh, no thank you.
We took the car to get checked, and I’m really glad we did. The mechanic discovered several huge issues — including a worn out engine mount (apparently the engine was shifting up and down), worn out front control arm & a worn out rear wheel bearing. All of these are huge safety issues, and not disclosed to us even though the dealership says they inspect all used cars before they go up for sale. So either the mechanics here are incompetent, or they are knowingly putting unsafe cars up for sale.
I think the worst part though, is how the same sales manager handled it when we brought the car back. First he tried to tell us all old cars have problems (well of course they do. But I’m not going to buy a car that needs $ 1600 worth of work — I’ll just buy a better car). Then he tried to convince us that the wheel bearing thing wasn’t a big deal. THEN he tried to say that the mechanic has ulterior motives and can’t be trusted. Meanwhile, every time I say something to him, he starts talking/​responding to my fiancée, who hadn’t said a word. And that was when he wasn’t talking over me for minutes on end.
I don’t suggest buying a car here. And if you do, get it inspected first.

I will get to the point right away. Last year I purchased a 2012 certified used odyssey from Honda of Hayward. Turns out they sold me avan that till this day has a broken headlight, grill, and who knows what else around that area. When I found out I called them and told them about it and in different words told me to get lost.
About 2 months ago I filed a complain with California Better Business Bearu. Remin from Honda of Hayward called me yesterday friday ⁶⁄₁₀. I would say because of the California Better Business Bearu got a hold of Honda of Hayward. I kkow this because I’ ve been keeping in touch with California Better Business Bearu.
After Remin from Honda of Hayward called me and talked about me bringing the van to the dealer to leave it with him to fix it and put me on a loaner car while they fix it.
I show up today saturday ⁶⁄₁₁ and this whole thing was a complete set up, it was a lie. When I arrived he switched the whole conversation we had and told me he was under the impresion that I wantrd to trade my van in. So it was a set up to upsell me. Needless to say I told him no and he was wasting hes time and mine. He asked me whers I lived, and I told him in San Leandro. Than he said I dont feel that bad for making you come in than.
Just for everyone to know if you have a problem like I did with Honda oh Hayward or any other businesses you can get help from California Better Business Bearu.
Hope this review helps someone.

Just bought a HONDA CIVIC 2016 EX-​L on JUNE 7^th, and I was very happy with my buying experience. I would like to do a SPECIAL mention to FAROOQ, KRISTOFFER, JOHNNY, LAMONT, and ROGER for a wonderful customer service, and smooth transaction. I also appreciate when they went out of the way to wash my car (esp. when the car wash was CLOSED but Farooq made a call just to ask a favor to wait for my car), thank’s for making me feel VIP. Also Kristoffer was communicating very well with me, and was friendly and professional the whole time. So far, so good! Keep up the good work!

I owe my amazing customer experience to PRESTON in the Honda Service Center. There was a recall on my 2005 Honda Civic and to resolve the issue it took three visits. The stress of my car going to «the shop» disappeared immediately when working with Preston.
Preston is everything you would hope for in a technician — professional, friendly, efficient, and quick. He communicated the issue with my car very well to me and set fair expectations so I always knew how long my wait was going to be and what to expect for follow-​up visits.
I always go back to a place of business when I see there are employees who work hard and treat customers well. Congrats Honda, Preston just earned you my business forever lol.

5 stars to Annamarie. We bought a Civic from her about 5 years ago. She was very nice and gave us a great deal. Recently worked with her again on getting a new Accord. The deal didn’t work out in the end but she did her best to get us the best price.

Had smoke coming out of my car and found this place. I had company do an oil change and completely overfill my car. I was able to be seen immediately. The manager even spoke to the company that did the oil change to help me get the repairs refunded. Really appreciated the promptness and assistance they offered me!

My family has purchased 6 cars from Honda of Hayward. I purchased a 2016 Honda CRV last weekend. Ashveen is extremely knowledgeable, helpful and patient. I appreciated the excellent customer service. Also thank you Johnny for taking care of us on our second visit. You guys are awesome!

One word to describe this dealership is ARGHHHhhHhhh!
First off let me just say that my immediate family has purchased 4 new cars from this dealership but today’s visit will be my last with them. Yes we purchased a car today but let’s just say after committing to buy a new $ 25k car with them there customer service sucks. I feel that they did not put us, as customers, first. After signing all of the paperwork they took the car for cleaning… well we’ve been waiting for an hour for them to wash the BRAND NEW car!
Seriously they have the typical sales person mentality where they pass you along to speak to the bigger boss and haggle for about 2 hours, we even walked out because they didn’t want to work with us at all then they chased after us, then once you agree then you talk to the finance person where they try to sell the warranty with you for another hour then add another hour to wait for the car wash well guess what it’s freaking dinner time already and we arrive here at 9am, right when they opened the door! Yes I am bitter because I gave them the money that I earned with my blood, sweat and tears and this is what I get– CRAP service.
I don’t recommend this place! I will never give them my business again. They even told us to give them a 10 rating when Honda calls. Ugh heck no I will not lie and benefit them.

Took my car here yesterday for service.
Service drive in — First impression, i missed it the first time because the dealership and service center are separated across the street from each other. After driving around, you pull in a driveway that easily missed. Two lanes one for appointments and one for no appointments. Preston came around and took in my details, I had an appointment booked.
I had specific things I wanted done. But apparently those things I had asked for were not recorded so I had to go over them again.
I had arranged for a rental but was told I could NOT rent a car there so they apparently offer it online but don’t have the service there at Honda — Hayward. Disappointing because I had things to do and would’ve taken it to another facility that did offer those services. Last time I was here the appointment was 2 – 3 hours so I rather be more productive.
They did good work though, and they found more things wrong with my car so I have to bring it back but more than likely I won’t be coming here.

4÷20÷16 — I recently sold my cars here and they took ONE MONTH to pay me. The first day I came in to inquire about selling my car, they wanted both cars that we were driving. I said, «how am I gonna get home without a car?» «WE’LL TAKE CARE OF YOU» they said. «WE’LL GET YOU A RENTAL CAR» What they meant with getting a rental car was take you to a rental car place and after you pay for it, they will reimburse you. After 3 hours running around the dealership and waiting for someone to take us to a car rental place, we ended up all the way at the airport renting a car with insurance for 2 days to accommodate my family. When we went back to the dealership, they were in denial about the car rental receipt and said WE CAN ONLY REIMBURSE FOR $ 150. Long story short, they took our car and only gave us $ 150 limit for a car rental and took ONE MONTH to pay us our check for the cars. The $ 150 reimbursement for the car rental? Who the hell knows when we will get that, probably never.
5÷11÷16 — Still no reimbursement. I spoke to Debbie this morning re: my reimbursement and she said she will find out what is going on and call me back. She called me back and said she found my paperwork but no receipt (what a shock) So she asked me to email/​fax a copy of the receipt. I asked her if she spoke to the guy that handles our transaction and promised the care rental reimbursement and she says «HE’S NOT IN TODAY» So, okay Debbie I will email you something. But guess what?! STEVE (the guy who handled our sale transaction and promised to take care of us and reimburse us for a car rental) STEVE IS IN THE BUILDING TODAY. He called back my husband which was a miracle, and said he gave the receipt to JOHN but he never took care of it so he said HE WILL GET IT DONE TODAY AND WE“LL HAVE THE CHECK FRIDAY.
Soooo, you can bet I will update my review on MONDAY. I will give them the weekend because I’m nice. I look really look forward to your reply JAE L. Most of all I look forward to my check.

1) I emailed their service manager a question on their website form. I car salesman wrote back that I should call the service manager. That was a useless exercise.
2) I called their service department during business hours. Nobody answered, so I left a question on their voicemail. Nobody called back.
3) After they tore apart my car for a timing belt, they said I needed a tensioner for another $ 165. Worse yet, Honda’s list price for my tensioner is $ 145, most places I found sell the Honda tensioner for $ 103, but they charge $ 165 just because…
4) They left greasy hand prints on my fender.

If you are looking for a vehicle check them out. The workers were patient with us and answered a ton of questions my husband had before our purchase. They even stayed past closing time on two occasions for us. Talk to Anna Marie she set things straight for you. Finding a car is not easy so having support and patience goes a long way. A full tank of gas isn’t bad eitherThanks Hayward Honda & Anna Marie for coming on your day off now that’s commitment

After searching for a car for about a month and doing a little bit of research. I finally sent out several request for quotes to different dealerships thru out my area. Several dealerships contacted me and provided different price quotes of course.
I went to Hayward Honda to look at the EX-​L model. Even test drove it and I really liked the vehicle. First and foremost, according to Ramin (salesmen) He only drives foregin Cars he is a proud owner of a BMW 300 Series. Hes never owned a Honda and he isnt interested in owning one. Maybe he was being honest about his preference in cars but the tone in which he said it was what kind of sealed the deal for me .No Thanks!
Anyway, as he started putting numbers together for me… I received a call from Steve Locke from Livermore Honda. He mentioned that the vehicle I was interested in they had 2 of them in stock and they had a special price.
I asked Ramin if they could match the Livermore price and he went to go ask his boss however the boss wouldn’t do it. Not Ramins fault. He tried to get me the deal.
Anyway, Steve From Livermore Honda gave me a great deal on my Honda $ 3000 less than what Hayward Honda was trying to sell me the car for. Man that made my night and Steve made my vehicle purchase Pleasant and smooth!

Garbage. Rude inconsiderate waited over 30 minutes in my car kids screaming everyone pretended to not even see us. Worst service ever will never come back.

I’ve gotta say, Sean really outdid himself with my service.
When I arrived, Sean greeted me and took my car to get its oil changed. He recommended a tire rotation, and although I was hesitant, I decided to trust him with his recommendation.
5 minutes after I walk in, I realize I left my laptop at work! I had a deadline to meet, and had to rush back to get the laptop before the site closed. Sean was so great, he had one of his workers (a very nice young gentleman) drive me to work while my car was getting serviced, waited for me to get my laptop, then drove me back to the service center. WOW that was a life saver.
After my service was done, Sean let me know that he checked my tires and saw that they actually weren’t in need of a tire rotation. I felt like I could trust him, since most service centers will do the service anyway to make an extra buck. But not this center! Not only did he save me money that way, but he also gave me a really nice coupon to go along with the great service. I was out of there having paid a fraction of the cost that I would pay at any other dealership. LASTLY, they washed my car for me. Heck yes.
Thanks Sean! I wish I could remember the other worker that drove me to my job. You all are awesome :)

This place was quick to sell a car for a good price.
But I knew it was too good to be true. Once we got off the lot it was great. Still like how it looks. Once we got home we tried connecting the hands free Bluetooth and it wasn’t working… (This is a 2014 car) So we thought we were doing it wrong. So once we got home, we read the manual and followed the instructions. it still wasn’t working! Also there is a usb button but no usb to be found! We checked where the manual said it is suppose to be and it wasn’t there. WTF?
So we called the dealership the next day and they told me that the Bluetooth was broken and they have tried putting money into it to fix it but it wouldn’t work. Then they said the usb wires were cut and they were not able to fix that either.
That is pretty unprofessional. They should have atleast disclose that information. We can live without the usb but on the picture on the site they were show casing the hands free Bluetooth as if it was included and worked (yes it is included but doesn’t work) All in all, the price for the car was good, but it is very unprofessional to try to not tell us all those functions don’t work until after we have bought the car and taken it home.
Don’t buy here unless you check out all the gadgets in the car.

How do i start. MIKE FRAGA IS THE BEST HANDS DOWN! I started a mission to find a car to buy to help build me and my husbands credit and i had first tried paul blanco in oakland and had the worst time ever there! Thank god somebody there told me to try honda of hayward that they are a bigger company and may be able to help me because i was denied there. Well when i went to honda of hayward i met mike fraga and HE MADE IT HAPPEN! Just like he said he would! And to find out paul blanco didnt even run my name to try and find me a loan! Him and his staff were great! Treated me and my family like family!

This place has the WORST customer service. I am specifically referring to their service and parts department. I came here last week to get an oil change (finally) after waiting over a week because that was their earliest available appointment. After getting my oil change I review my inspection report and they marked that mostly everything was fine and that my battery was fine. 4 days later my battery goes out and I need a jump. (Wtf?!)
I went back today to ask them why they marked it as being ok when it wasn’t and the incompetent white guy at the front seemed completely dis concerned with helping me and said that they just report the condition as they see it and basically oh well.
He made no effort to be empathetic or to try and reassure me of anything. For how much money people pay to go there I would expected to be treated a little nicer.
Although this place is convenient because I work across the street, unfortunately I won’t be returning. I’d rather spend my money on the local small business owner mechanics who care, rather then get ripped off by these corporate heartless jerks

It’s funny how the general manager, Jae Lee, has the nerve to express his concerns and comment on Unilocal, when he can’t even return customer phone calls! Seeing him reply to other UnilocalER’s negative reviews makes me laugh — What a joke! I’m going to keep this review simple & short due to the fact that they’ve already wasted enough of my time…
Long story short, I’ve left several detailed voice messages for Jae Lee & service manager Rock Hoddap to return my call regarding an urgent/​serious matter with my car. I actually spoke to Rock Hoddap a day prior in regards to the issue I was having, but he suggested I speak with Jae Lee instead. When I couldn’t get a hold of Jae Lee, I tried contacting Rock again, but he just kept ignoring my calls. To this day, no one ever took the time to return my calls; I had to go to a different HONDA location to get the help I needed.
… You would think as service manager, Rock Hoddap, would take the time to either call me back or follow up with me at the least, but NOPE.
How unprofessional…
Jae Lee — In response to Rosalyn’s Unilocal review on Unilocal: «If possible, I would love to speak with you directly so I can learn more about your time with us. At your earliest convenience, please contact me General Manager Jae Lee, at 877−312−2573» — — PUH-​LEEZE… what a bunch of bullsh*t. Has it ever occurred to him that maybe if he actually returned customer calls & addressed their concerns, then he wouldn’t have to be so concerned about NEGATIVE Unilocal reviews. Get off Unilocal, and get to work!
The receptionist at this location is also a joke. She was copping an attitude with me & hung up on me several times because she was getting annoyed at the fact that I was calling sporadically throughout the day. HELLOoOoO YOU UNCLASSY, ILL-​MANNERED WOMAN… IF ONLY YOUR MANAGERS RETURNED MY CALLS LIKE YOU PROMISED ME THEY WOULD, I WOULND’T HAVE TO KEEP CALLING BACK! They seriously need to get rid of her, and hire someone who knows a thing about customer service.
Wish I read the negative Unilocal reviews before purchasing my car here…
HONDA OF HAYWARD SUCKS — — - GO ELSEWHERE!

Though I probably didn’t get the best deal of the century, I do appreciate the kindness and simplicity Honda of Hayward went into throughout my purchase.
First time car buyer here, so of course I was scared coming in and even having to talk numbers with anyone. Associate Dell was the first to walk up to me and the entire transaction followed through with him. He is incredibly friendly, letting you know every detail, and talks you through every page of paperwork if needed. Towards the end of signing I also had to talk to Ed with financing, who was also very friendly and detailed with the work.
Within about three hours I was all set to go and drove my car off the lot a happy camper! Though I am not looking forward to those monthly payments, it makes it easier knowing that I now have a great and reliable car on my side, and a helpful dealership for life!