LaBella Pool Service & Supply

We have used a few different pool service companies since we bought our home in 2009. By far the best has been LaBella’s. Not only are they professional and do a great job, but they are willing to go above and beyond to help out with any issue we have with our pool. Also, Stacy in the office is super nice and friendly and always responds to our emails/​phone calls quickly. Can’t say enough good things about this company!

LaBella is the best and most thorough pool service we have ever used. I’ve had my pool for 11 years and they have literally out shined every service in the Pleasanton/​Tri-​Valley area.
From the service techs to the owners themselves coming out. They are always provided the best service at the best price.
I am most impressed with their willingness to have me order parts online and come and install them. This has saved me major $$$.
5-​star establishment!!!

I can go on and on about how terrific these guys were to work with. They identified the problems, fixed the problems and went above and beyond to be sure our pool was in working order. These guys are AWESOME!!! They deserve 20 stars. I would use them again in a heartbeat. Honest, helpful and just plain good service.

I wish we could give them 10 stars!
We were introduced to LaBella by our realtor when we bought our house. Having never had a pool before, we did not know what to expect.
Marc and Paul & team have been AMAZING! Their service and responsiveness is beyond expectations. They are always super friendly and very professional and knowledgeable.
Thank you La Bella !!!

I am writing based on 5 weeks of weekly pool service. I am a new pool owner, and as a recent home buyer who has just moved across the country, I have not had much time to learn the ins and outs of owning and caring for a pool. As such, I hired LaBella to help me clean and manage my pool.
For five weeks, they came once a week to clean my pool, balance the chemicals, and make sure everything was running well. I noticed after the first visit the pool was significantly cleaner, and stayed clean for much of the next month. I did not spend much time outside during that time, and unfortunately for me, did not notice a humming noise that was new following their first visit. The weekly pool visits were actually somewhat underwhelming, with the leaves and other debris at the bottom of the pool not getting adequately cleaned to the point where once they had to send their guy back out to clean. The top of the pool on the other hand, remained very clean… for a reason I will describe next.
I got my first energy bill following beginning service with LaBella, and the bill jumped from 120 dollars to over 600 dollars. After calling PG and E, they asked me to go check my pool pump, and when I did I found that it was humming away! It’s no wonder the top of the pool was so clean… with debris at the bottom I wonder if the service guy had been doing any cleaning at all, or if he was just letting the ²⁴⁄₇ pump do the trick. It turns out my timer was broken. But what I don’t understand, and what was never explained to me, was how they could come 5 separate times and NOT TELL ME my timer was broken, and NOT TELL ME they had turned on my pump to run it perpetuity. Seeing as the timer was set for 11pm, there is no way this could have been an oversight.
Following this discovery, I emailed Marc, one of the owners, who to his credit, quickly investigated the situation and let me know my timer was broken. He quickly provided me with an invoice to submit to PG and E in hopes of getting a partial credit to my gargantuan bill as part of a «non-​beneficial use» adjustment. Given his responsiveness with this error and their glowing reviews on Unilocal,I felt compelled to give them another chance. Then he let me know what they would charge me to replace the timer, overcharging for both the hardware, and also for the labor (the new pool service I have hired is installing the new timer for free). This timer replacement quote was the last straw, and at that point I found a new pool servicing company.
All I got out of my five weeks with LaBella was a massive energy bill (with an associated headache of trying to get it credited back), and a cleanish pool (most likely due to the ²⁴⁄₇ pump that THEY turned on, and not due to actual cleaning). However I will give them 2 stars because Marc was very responsive to my concerns. That said, they did not do the correct thing from a customer service perspective (or ever apologize for the pump fiasco in the first place, which was clearly something they should have picked up on by week 2 at the latest). While I have a short time frame to evaluate them on, I can’t recommend them for pool service.

my review only applies to the front office. Tom who answered the call lacks of flexibility and good customer service skills. for a long time customer, he refuses to issue credit for service not provided. long story short, they skipped the weekly service due to holiday. understandable. but rather than telling customer to look over the contract more carefully, he should have offered to either send someone out right away (the pool is covered with falling leaves as this is late november) before next scheduled appointment or issue a credit. i will be taking my business else where.

I been having problems getting my pool serviced and heater fixed for over a month. left a message with LaBella pool service and Mark LaBella called me back, and two days later all my problems are fixed very happy very professional service on time. fixed the first time.

We were having a party and needed to get a part fixed on our pool heater ASAP. My husband contacted LaBella’s to see if they had the part. They were able to not only secure the part for us, but they met my husband at a halfway point so that we did not have to drive all the way to Hayward. They went WAY ABOVE and BEYOND what they needed to for a $ 48 part. The staff was always helpful and immediate.
We will only use LaBella’s for all of our pool needs in the future! We recommend you do also!

I recently had a perplexing pool repair issue. I called several pool repair companies in the area, but many, either never returned my calls or would take a few days to get back to me. I’m an experienced pool owner.
When I called La Bella’s Pool, I immediately talked to a real human being, which was very calming. I explained my situation and she said that someone would call me first thing the next morning to schedule an appointment. The next morning (@ 7:30 am no less) Paul (repair Supervisor, I think) called me to schedule a site visit the next day or so.
Another technician came out at the appointed day and time and said my filter cartridge was upside down, which was causing the low water pressure going in/​out of my pool. I was a bit skeptical of this diagnosis, knowing that the filter had been upside down for over one year.
The next day, the pressure was back down to almost nothing again. I called La Bella’s back and and they easily agreed to come back out. They said they could be out in 3 – 4 days and I explained that my pool water was in dire straits and if they could come out earlier. They were very accommodating and came out the next day.
Paul himself came out to investigate. He finally diagnosed that the cartridge filter was blocked extensively with algae and other foreign matter after fie years.
Paul recommended a couple of online places to get a new cartridge, but since I was hobbling with torn ligaments in my foot, I kindly explained that I felt more comfortable if he could order and have it sent to me. I really didn’t want to accidentally order the wrong size. Paul said no problem.
Two business days later he called me and said the filter was in. He offered to come over and install the filter for me. I didn’t even ask him to. Talk about service with a smile!
The new filter did the trick in fixing my low water pressure coming in and out of the pool. He also recommended that I switch to liquid chlorine during the summer months. After a couple of weeks, my pool has never looked better.
I found my experience with La Bella pools to be positive and satisfying with my issue. I have no hesitations about calling them again with any pool issue in the future. I heartily recommend any pool owner to use La Bella’s.