Macys Mac Cosmetics

I was with my mom while looking for a matchmaster foundation until a very nice, polite worker asked if we needed help. She helped me find a foundation and concealer that works best for me. She even gave me tips and steps about applying with a brush, finger and sponges.

We went to Macy’s to get my daughters makeup done for her birthday. We got lucky and got an appointment with Wendy from MAC. I must say that although she was incredibly busy she made our time there VERY enjoyable. She is a certified makeup artist with tons of knowledge. My daughter told her a few of the basics of what she wanted and she got to work on her and made suggestions and getting her input the whole time. She was truly a joy, super sweet and seriously just a very pleasant young woman. I normally don’t Unilocal unless I believe someone deserves it or really doesn’t and this woman is very deserving. I admit we had such a great time that I would even go back to her if I had a special event to go to. Thank you Wendy for starting my daughters birthday out with great laughs and making her look great on her special night! You are awesome!

I had a job interview n needed to look presentable. I had my makeup done by Bianca (Mac — Macy s southland mall. She did a GREAT job! I could not believe the transformation!

Every time I come to this MAC, no one is ever available. They ask you if you need help as a attempt to be «polite» hence the two stars, but when you go into detail about what you need or want, they go into «oh I’m too busy right now and everyone else is too. You will have to wait for others to come back from break.» I say «okay sure how long is the wait?.» They say you will have to wait when they come back”. Okay again, «how long until they come back» they say «oh I’m not sure». …um okay?! Why even ask me to wait??? I can see how businesses lose profit with the type of people they hire. I was planning on buying but with that type of service why.

I’ve been coming to this MAC counter off and on for over 3 years and I can only recall one or two times where I’ve come in and someone has helped me out. Most of the chicks working here are bitchy and won’t even bother looking to find what you are there for. I am very prepared/​self sufficient when I come into a store. I know exactly what I am there for and I like to ask the employees if they have that certain item, if not I simply walk out. No biggie. But that’s not really possible when someone doesn’t even want to go in the back and look if they have an item or more so even ASK if I need help, lol.
They are usually always busy at this MAC counter, even on the weekdays! The girls behind the counter won’t even bother to step out from behind the register to ask if you need help even if they aren’t doing anything which is my main concern. Where is the customer service???
I only come here if I am desperate need of a product that I’ve hit pan on or a restock on everyday lippy. Otherwise I’d much rather stick to purchasing online. MAC really needs to focus on hiring employees that are not only talented in cosmetics but also provide adequate customer service because this reflects badly on your entire company.

I went to MAC at Southland Mall this past Sunday. Waited a bit to get someone to help me. This older lady with wavy blond hair does assist me in trying some makeup, I go to the counter while she is in their «closet» looking for the item I would like to purchase. She then informs me they do not have it on the floor and she will get the item on the 3^rd floor and informed me it will take 15 minutes to get it. I waited 10 minutes browsing thru purses and go back and she is still there, having not left the floor to get my item. I stand there near the register and she finally goes to the 3^rd floor, comes back 10 minutes later and tells me they don’t have the item. I then ask can you please call other Macys MAC Counters to see if they have it. She then tells me «yes if you can get me their phone number off of Google»…I could not believe I heard her right. There was also alot of yelling going on while I was there, playing around and not at all professional. Obviously there needs to be more supervision or clean house and get new people in there who know what the meaning of the words «customer service» mean. Never again.

Awesome work! But the appts n walk in situation is a mess.
I can’t ever get a st8 yes or no

Slowly I saw one by one of my favorite artists leave for bigger & better opportunities, it was when I started to feel less accommodated to when I would try to shop for products here. Maybe they did spoiled me the last few years but the end result is I didn’t receive the same level of customer service I was accustomed to.
They are quite busy on the weekends but they need to have a better system of who would help people simply buying products and those handling appointments. Even on a regular random day where it’s not so busy, I still find it hard grabbing the attention of someone and get what I need.
I really don’t want to downgrade my rating but this counter simply left me undesired to come back after being consistent with purchasing from this location for 3 – 4 years.

I had not been here since Natasha N. left because she was awesome. Still is. But I visited the counter on Monday ⁰⁷⁄₁₄ and had an amazing experience.
I have been shopping with Mac for 10 years but my mom was converting to MAC from a different brand and needed to be matched for foundation, good lip colors, eyebrows, blush etc. When we got there there was only two artist and about 5 ppl ahead of us. We waited for about 15 min and played around with different colors until an artist became available.
This is where our amazing experience began. A very sweet artist approached us and asked what we were looking for. We told her pretty much we are looking for EVERYTHING but had no clue where to start. She asked my mom to take a seat and began to recommend all the right products for her, showed how to apply everything she was using on her and explain in detail the benefits of each product. She was extremely patient because my mom had a ton of questions and was very informative. Not to mention talented as well.
When we walked away we were extremely happy and impressed however we realized we didn’t catch her name. After some research I found out her name is Crystal. I hope it’s the right name because this girl definitely deserved recognition! She’s awesome. Thank you for all your help you’re the reason I will come back! You’re AMAZING at what you do Crystal!

I absolutely love this counter. All the girls are super helpful and friendly. I got my makeup done for my birthday and the makeup artist, Alie, nailed my look. She was so nice and talkative which made the experience comfortable. I would highly recommend this mac counter.

I got my make up done by Eric for my work’s holiday party and he did an amazing job! He showed me step by step what to do (since I never wear makeup other than eyeliner and gloss). My makeup stayed flawless the entire evening into the night. I got so many compliments!
I wish I was rich and famous and I would totally take him home with me to be my makeup artist!

This was the first Mac counter I ever went to and the first counter I’ve ever gotten make up done at, so they hold a spot close to my heart.
Everyone has always been nice and amazing. They are pretty well stocked on supplies as well.
It can get crazy so beware.

Its a pity that some have had poor experiences here, but in pretty much all of my cases [ im a M.A.C addict] at this counter, I have been given great customer service.
There are so many great artists here: Eric, Missy, Ali, Edna and thats just to name a few! They do their best to at least greet each customer who arrives at their counter. Keep in mind, if its really busy they may be preoccupied but usually try and make the effort to agknowledge your presence. And hey, sometimes when its really busy, they may not have noticed you right away, so all you have to do is POLITELY approach them and ask. (Even if they are with another customer] They tend to be pretty accomadating. Try and remember not to act rude or ghetto, because that doesn’t usually get you anywhere!!!
They give me honest opinions on their products when I ask and are always helpful. They know their products and most don’t tend to be too overbearing in pressuring you to buy. Also, I practice my own makeup, so I tend to be very picky. With that said, I am extremely impressed with the work/​skills many of these artists display. Keep in mind that there are free lancers who may be new, but do their best to help and there is almost always someone who works that specific counter to help you out.
I come on a regular basis for my products and also morning collection launches.
LA LA LA LOVE THESE GUYS :)
One of my favorite Macy’s M.A.C counters!

I feel like I work there. I always get a random make up person that I will never see again who knows nothing about contour or prices or products. I just show up do my own thang, buy my make up n cut. the eye liner and mascara always work cool for a month and then that expensive ish turns to junk. the return policy sux, the product can’t be more than 25% used and life time is 90 days but check the receipt bc it can say 180 days and they need to honor it… Urbany Decay is better quality, only a few bux more like 2 dollas and the make up ppl actully know about their products and PRICES!!!

My favorite MAC I’ve been too!
I usually come in for a lipstick or some eyelashes but I never have to wait for someone to help me, they are ALL always super friendly and very helpful. I just moved to the area but out of the West Valley Mall, San Jose and Hillsdale mall this is by far the best customer service at a MAC that I’ve had and I will be back soon!

I came in today looking for some help with a smoky eye look. Before I could even reach the counter, one of the associates instantly greeted me and asked if i needed help. After briefly talking to her, another associate approached me and wanted to check if i was OK. Customer service, check.
When it comes to makeup, I am a disaster and I am so so glad I met Edna. She is AMAAAZING at what she does and I love how informative and knowledgeable she is of products and its benefits. She took her time and did my makeup and gave me tons of tips (I guess i look that horrible. *SOBS)
Nonetheless, I left a HAPPY customer and will definitely come back to get more tips from her. THANK YOU LIFESAVER!

I had my make up done for the first time on March 31, 2012 and i LOVED it… Melanie was the artist who did my make up and she was a joy…
She walked in with the theme of the Saturday and I said I hope she isn’t the one who will do my make up and it ended up being her… but i was VERY HAPPY and had a good time laughing at myself and with her…
I would definitely come back here to get my make up done… she gave me good tips on make up and products from MAC…
Most of the staff were very pleasant and laid back…
Thanks for the GREAT look and will definitely come see you guys soon!

3 stars based off my experience today with one rude worker, and one worker that was exceptionally nice.
I initially came to the MAC in Southland to exchange my studio fix foundation, because a lady at the MAC in Bayfair totallly didn’t match my sister and I to the correct shades. I came here to exchange an NW30 which was totally the wrong undertone and way too pale.
There wasn’t anyone else at the MAC counter at the time, so I was immediately offered assistance by a worker named Barbara. I told her that I was there to exchange my foundation, I told her what number and kind it was and told her my problem with it. She immediately told me that the shade I had looked like it was correct. Let me start off by saying that I’m pretty sure if a foundation makes me look pale.
I told her that I wanted to try out the shades NC35 and NC37. I knew that either one of these had to be my shade because I got matched at the MAC store in Stoneridge. I just didn’t have my items to return at that time.
Instead of helping me choose between those shades, she decided to try a NW33 on me. Let’s just say that was too red and not good. Then she tried a NC 42 and told me that it looked pretty good, but I was obviously wayyy too tan and scary looking with that shade. So then I asked her again about trying NC35/​NC37, but no she insisted on trying NC40, then trying NW 25. All of which weren’t good matches. For some reason she decided to try an NW18! You heard me right NW18! If an NW 30 makes me pale then how in the word is an NW 18 gonna work on me?
She put the NW on me and of course it made me pale, but a med/​dark skinfinish on me to try and fix it. Afterwards, she kept saying that she’s finally found the match for me. Then she disappeared for a bit and came back saying that she finally found the NC18 bottle in the back. I didn’t even tell her that I for sure wanted that shade! She was just trying to get her commission off the sale before she had to go off to lunch! Not only that but she was super rude in asking me what powder I use. When I told her that I used a drugstore brand she instantly told me that that’s what the problem might be. My problem definitely isn’t the powder its the freaking shade of foundation.
I ended up telling her that the shade on my face was lighter than the shade on my neck (obviously not supposed to be like that), and she told me all I had to do was blend it out. Then I told her that I still wanted to try the NC37 just to see how it would suit. She told that she would get someone else to help me since she had to go lunch. I heard her talking to her co-​worker about what I wanted. I heard her say these exact words, «I matched her with an NW18, and I don’t know why but she wants to try the NC37». Uhhhh rudeeee. Don’t talk to me like I’m dumb and I can’t hear you.
The new worker that started helping me out was super kind, and did what I asked for. She put NC37 on the other side of my face so I could compare it to the NW18. Without a doubt the worker, myself, and my friend all agreed that it was the perfect match for me. The worker was also kind in helping me remove me face, and put the entire foundation on my face for me.
If Barbara had listened to me then I would have been at the counter for 5 minutes instead of 30 minutes, and she would have gotten commission for my purchase. I found a better foundation match than the worker, and I definitely didn’t need to be treated so rudely and bashed on for using a drugstore powder. There’s no problem in not using all MAC products.

When I sit and stop and think of my favorite places to shop The Macys Mac counter at Southland is right up there with the Gap store at the Maria Square believe it or not. Why you may ask … Southland is really not the place to be but for a few reasons.
reason #1 its close by when I need a lip gloss fix
reason #2 i never have issues finding parking
reason #3 and probably the most important reason in my book most of the artist there are ethnic and have a good idea on what colors work well with my skin tone which has been an issue at other make up counters I have purchased from in a far less mutli cultural area. Sorry but I must Unilocal the truth.
I was feeling a little down in the dumps the past weekend and thought a quick trip to my favorite counter would do me some good. I was out of my current favorite gloss loud and lovely (so very michelle) and need a fill me up. While I was there I was checking out some lip colors and said hey you know what I want to try a red lipstick why not. usually not my go to shade.
I had a very friendly artist help me. I wish I had grabbed his name. he was think handsome little gay guy about the same skin tone as me and he walked me to the exact color he thought would work … low and behold a few swipes of the lip brush and a healthy blot and I have a new pretty hot shade. I was a little not sure but he assured me it worked with the yellow under tones in my skin and he loved it. my cousin and sons agreed that it was fabulous and so I went for it.
I’ m kinda crushing on it too. actually its really out of the normal for me but I’m diggin’ it … now if I could only find someone to smooch…

I rarely ever go to Southland Mall except for my weekly chair massage at Art of Reflexology (review posted) or i know i have to have extreme patience. Don’t bother going after 12:00, that’s when all the rude, inconsiderate, entitled people come out…
In any case, had some time and headed over to MAC @ Macy’s since i needed a bunch of stuff. I usually go to the MAC store on 4^th street in Berkeley where the staff are helpful, friendly and knowledgeable.
Well i took my chances going to the Southland one and sure enough, it confirmed everything I already suspected… i agree with Clarisse C and Janice’s review. Rude! There were 2 MAC ‘ladies’ helping customers as i was looking around waiting for some assistance. No one acknowledged me but of course a group of 4 hispanic girls walked in after me and got a huge greeting from the big, hispanic, drag looking MAC ‘lady’…“let me know if i can help you with anything!” still no offer of help for me… and these people looked as if they were just there for a free makeover for a wedding at Kennedy Park right after (hey, i don’t make this stuff up!)…i waited… and waited…15 minutes later i left… business lost!