O’Reilly Auto Parts

Had to pick some extra oil and it was an easy in and out. An employee asked what I was looking for and pointed me to the right aisle. No line and I was out in a few mts. I was expecting the employees to do something rude based on the other reviews. They did not seem super friendly but I was not really expecting that at an auto store and there was no drama with my experience.

I wonder if you can get a job there if your IQ is over 20. I am a 70 year old woman. My last trip in there for a part was an all time low. When I finally got someone to acknowledge my existence, the young man didn’t know what the part was that I was asking for. I showed him the old one and he didn’t know what it was for. I gave up and came home and ordered it on line. The part by the way, was a battery terminal!

Omar and Oliver were a joke. I wish I looked them up on Unilocal before I wasted my time coming to this place. Terrible customer service! The absolute worst I’ve ever seen! Omar and Oliver have terrible customer service! Stay away from this place! There’s a reason why they are rated so low

Thank you, Hayward O’Reilly, for reminding me why I despise retail establishments like yours.
I went there yesterday, on my way home from work. I am female. I happened to be wearing a dress. I don’t think that should have mattered but it seems to have factored into my experience.
I walked in with a printout from the O’Reilly website showing a picture of the replacement headlight bulb I wanted (which is appropriate for my car) as well as the part number, price and the fact that that location had it in stock. I attempted to find it amongst their selection of bulbs but had difficulty — I have no idea who organized that section of the store but it does not appear to have been a person with a basic knowledge of the numerical system. The employee behind the counter asked if I needed help and I told him I was having trouble locating the part I was looking for, as I did not see the correct part number. He responded by asking, «Did your husband send you here?»
… I paused. Surely I had not heard him correctly, as this is not the 1950s, or some sick sad joke.
He proceeded to ask me again whether my husband had sent me there, and I continued to be baffled as this was not even a sensical response to the difficulty I had expressed. I informed him that as I do not have a husband, such a person could not have sent me to his establishment. He immediately back-​pedalled, assuming that his offense was pointing out my lack of husband, and informing me that he does not have a husband either. I assured him that as he is young, there is still time to accomplish such things.
I then attempted to show him the printout and the part number I was looking for. He cut me off and insisted that I tell him the type of car I drive so he could look it up. I informed him there was no need for this and waved the printout (which showed all the possible headlight bulbs for the make/​model/​year of the car that I drive which are stocked by his store) at him. He ignored me and insisted on looking this information up himself. He then gave me the information on price and part number that was on the piece of paper I had in front of me, like he had done me a great favor. I pointed out that I had this information already, I just didn’t see the item that corresponded to it. He finally showed me that the part I was looking for was on a shelf above my head where I couldn’t see it. All I required, out of that entire, unnecessary, painful exchange, was for him to tell me that.
Establishments like this are the reason that I buy my own replacement parts (and my male partner’s, for that matter). They are the reason I insist on replacing my own headlight bulbs. Treating female customers like they don’t have 2 brain cells to rub together is neither charming nor acceptable.

On the little yellow receipt you can see the typed out words «O’ Reilly cares». But if you come to this location it’s more like O’ Reilly don’t care! The staff is very rude. While waiting in line what seemed like forever there was one guy working with a customer while the other employee was talking on the phone oblivious to the growing line. Meantime there are other staff members behind the counter who just walk around with blank expressions on their faces. After about 5 minutes phone guy yells out Next! That customer stepped up to the counter and this employee talked to him like he was a little kid. After what seemed like 15 minutes it was my turn with receipt in hand I was returning a steering wheel cover that smelled like it was dipped in gasoline! To be fair the cover fits over the steering wheel perfectly however there is this very strong odor of petroleum that seems to absorb all the oxygen in the car. Long story short the phone guy tells me he won’t give me a refund, I say why??? He says because I don’t have the inside piece of card board that goes inside! I say I didn’t buy the cardboard I bought the steering wheel cover!!! He says he can’t take it back… I then say I have a receipt !!! He says sorry can’t help you! Luckily while on my out State I went to a Auto Zone store they were very friendly there, I was in line for only a few minutes there and while I waited one of the staff people says to me… I’ll be right with you! WOW like night and day. I give you money for an inferior product then you treat people like crap after wards! No thanks!

Just a straightforward, soulless auto parts store for your urgent parts needs.
The place is perfectly fine, but I’ve noticed that prices have gone up significantly since Kragen Auto was bought & rebranded as O’Reilly Auto Parts, and hence the «urgent» qualifier. For bulk items like motor oil, consider visiting Wal-​Mart or Target. For smaller items like wiper refills and lightbulbs, your best bet here in the early 21^st Century may be to visit
or even eBay.