Public Storage

They have been helpful ever since I came in until the day I have to get a bigger unit and always update me with my account.

We were in the middle of making our home purchase when we realized we would not get our home in time for the move. We had already sold our property and needed to move within the week. We went to our local Public Storage, Hayward on Whipple/​Dyer, and met Elizabeth who was not only helpful, she was AMAZING! She showed us a unit that we felt was too small for our needs. She didn’t have what we were looking for so she looked around other locations for us. She took her time to assist us. She referred us to Darcy at Grove Way Castro Valley location. At this point we were already stressed from packing and the actual move but as soon as we walked in and met Darcy, our attitude changed completely. She was very warm and funny we just appreciated her service very much. She took care of us with a great smile and positive attitude. Every time we saw her the week of our move she was super pleasant and happy to see us. We knew we had made the right choice with Public Storage. We commend you for your choice of employees like Elizabeth and Darcy. They truly love helping people. Please forward this for them to see because we really appreciated them!

I have been shopping around for different storage units. This particular public storage has consistently been good to me. They are informational, answered any questions as best as they can, and gave us good tips. Their location is clean, organized, with no weird odors in the office space. Lots of moving materials ready and available. Also, apparently you can return any clean unused materials, like if you buy a bunch of boxes but only use a few, you can return the rest! Very nice, if that was true (I haven’t had to return anything so I haven’t experienced the returning process).
Liz was especially helpful, unlike other places, she had initiative with delivering information and showed us different types of units without making us feel like we are a burden to her. Gave good tips. (Good to know about carts that are available for use for free.) Great customer service, clear communication skills, and she has a fun personality. Easy to get along with!

Just moved to the area and needed a storage unit for our vehicle. Liz was very helpful, patient, and friendly in showing the spaces available. She wanted to make sure we were able and comfortable with the space. We couldn’t have been happier. The unit looked brand new — was clean, plenty large for our car, and stayed nice and cool with the carport covering over the enclosed unit. We never had any issues with the security of the space and wouldn’t hesitate to recommend this facility to others.

Do not use this place! My daughter and son in law have had their unit broken into two times already! They originally had two units. They removed things of value and downsized to one unit. Now with the second break in, things of sentimental value, and other expensive items were taken. Their wedding album and marriage certificate! Video game consoles were taken and other things they are not even sure of. All boxes were opened up with a box cutter! The clencher here is that they were able the break off the lock mechanism with out even breaking the lock. It is obvious that they were in the unit for some time. WHERE IS THE SECURITY OF THIS PLACE??? My children pay rent to you! Secure the place!!!
Now for the reporting part of it. The woman at the desk said she couldn’t do anything because it was the manager’s day off. What??? They demanded he be called to have someone come and fix THEIR BUSINESSES MECHANISM! He eventually came, and gave them attitude the entire time he was fixing it! Guess what he asked them? «Are you going to leave your things here, or take them somewhere else»? Not because he was worried about it. He was being sarcastic. Great customer service pal!!! I wonder if Public Storages bosses know you promote their business this way!
I don’t want to give them a star, but I must in order for this to post. But, go somewhere else!

OK, I finally managed to visit during hours they were open. Still a bit peeved that service companies like this don’t realize most of there customers work, and in the bay area that usually means 10+ hours /​day.
I got a tour of the place, and was impress with how clean it was. I was a bit disturbed that I was forced to buy a new lock, but once I saw how the lock they recommend is much more secure, I can accept it.
Then came the insurance. For some reason California forces you to have an insurance policy for the contents. Big brother once again looking out for us. If I had anything valuable in the unit, I would insure it! If I didn’t, my fault! (sigh). Once again had to sign documents adding $ 11/​mos.
I upgraded to four stars because all the above is either forced on them or reasonable. They lost a star for one thing; you cannot use the carts after business hours! That is VERY inconvenient. I’m sure they could have come up with some system to make sure people don’t steal them. Instead, the only hours I can come here (did I mention I work for a living) is after they are closed, and I have to carry everything.
Oh, and last thing. Of course the unit I rented does not allow the $ 1 first month deal. The fine print says that deal is only for certain units :(

Pros: Nadine the «floating» manager was very pleasant and professional at her job. She was very knowledgeable about the facility and was easy to talk to. She didn’t mind walking and showing me the size differences between the units.
Cons: once you hit the third flood units, it gets pretty warm. I do hope they fix the air conditioning for that floor.

Great staff and clean storage. Thanks Public Storage. Don’t know why Seri wants to send me to the Side of the highway but I’m glad I found you.

I vacated my unit and they asked if i could leave a review. Over all, this site was good and clean.
Pros: the staff are friendly and accommodating (Liz and Tina). The site is always clean when I’m there. They inform you with everything you need to know so there are no surprises.
Con: the unit available when we signed up was on the third floor. which meant we had to use an elevator. It wasn’t too much of a hassle until the elevator near our unit was not working for over 2days. I was clearing out my unit in 4 days, 3 days I had to use an elevator on the opposite side of my unit. ugh! (there are only 2 elevators for a large 3 story building). there was only ONE elevator working. So if another customer (s) is using the elevator you would have to wait till its free. It was sooo inconvenient. That’s the main reason I didn’t give the full 5 stars.
Liz and Tina were extremely accommodating the day I vacated my unit. I didn’t clear out exactly the time of close but they were lenient. I understand they didn’t have to do that. They did explain to me the procedure. But because they waited longer than I said I would be done we got stuck on site (my code no longer worked for the gate after closing account). They did warn me about that. What sucks is that when we were at the gate honking to help us get out, we saw them pull out the parking lot. It wasn’t the end of the world… we eventually got out. Don’t know if they didn’t hear us honking or they thought forget it they took too long ¯\_(ツ)_/¯ I didn’t ask if either one if the ladies were management… If so… I would knock my rating on to 3 stars.

This was out first time renting storage space. So we had lots of questions! The staff and manager (Lizbeth) at this location are very friendly and easy to talk to. They were so helpful with answering our questions and respected the fact we were on a budget. We didn’t feel pressured at all. Lizbeth was patient with us because we were so indecisive. She showed us the different units and let us know what our options were. She’s upfront and honest. Definitely great customer service! Plus the units are very clean. The property seems very secure.

I came in the other day and bough a bundle of boxes, Lizbeth the store manager new exactly what to help me with as soon as I walked in. The customer service was great! I definitely recommend this place it’s also very neat and everything always seems to be in place.

This storage is great don’t have any problems place is always clean the staff is nice Liz always answer all my questions with a positive attitude!

Friendly staff, great service, clean and safe facilities!!! Not like some of the shady storage places you may come across.

First time shopping around storage places and came across here. Reserved a unit online, got a call the next day. The pricing was good, less expensive than the other places I searched. Got a climate controlled unit. Customer service was professional and very friendly. Came in grabbed a unit and left a happy customer. The facility is very secure and clean, it’s right off the freeway. Good experience, reasonable pricing, friendly staff, and great unit and facility couldn’t have gone smoother.

I wandered into this public storage looking for a place to stash my things while i was in between places. As i entered their office I was kindly greeted by the manager, Lizbeth. Its the first time i’m getting one of these storage units so i asked her to explain how it all works. She explained the 1 dollar move in special they had on some of their units and i was sold. It ends up being a bit more than a dollar but she explained the whole process so there wasn’t any surprise charges coming my way. She was more than willing to show me a unit when i asked. I mean i didn’t want to just want to stash my stuff anywhere, i wanted to see the unit where i would be placing my valuables. She awesome and gave me a quick tour showed me my unit it was clean as expected so i said why not. All in all it took about 30mins or so and i was set up with my unit, my code and my lock, which i didn’t even think about getting but good thing they had some handy i could by. i had my roommate come by and grab a unit as well since he was in need of once as well. Once again everyone was really helpful in the office and after 30mins or so he was set up and we were on our way to move stuff in. Both times the manager Lizbeth and her staff were super awesome so im giving them 5 stars.

I wish they had 2 ½ stars to be fair. This location isn’t so bad. When I first got here I had a problem with pricing. Online says one thing you get there and it was another story and I reserved and paid for it online before I came. After a couple months I was able to get it straightened out (The manger/​district manager at this location was cool –Jose I think is his name?) so I was good. The other issue was every time I came to pay my bill there was never anyone is the office (yes I could pay it online but I choose not to someone should be in the office it’s a business for crying out loud Lol!). I mean not just once but almost every time I came and that wasn’t cool. I’m guessing they only scheduled one person most of the time at this location? But lately (last few months from the date of this post) Things have improved and the people who work there are really nice that has never been the problem. Just that they need to keep two people there at all times. One might have to go show a unit and one needs to be in the office. Over all the units are safe. I feel safe storing my belongs there. Prices are decent and they have units that are climate controlled and it’s a nice convenient location.