Security Public Storage

Unfortunately we had a bad experience with this place. We went in and reserved a unit abt 2 – 3 weeks before we needed it. There was a manager present at the time and she was very helpful in holding a storage for us at the current promotion price. We booked and left. Then I needed to move my date back about a week, so I called and spoke to a male working here. I told him I needed it for ⁵⁄₂₅. He was able to look up our booking and changed it. We showed up today, Mon ⁵⁄₂₅ with our uhaul since we were moving out of our apartment and it was closed bc of holiday.
What I don’t understand is why this guy changed the booking and did not realize they were closed on holidays. Most places that have a scheduling system will have the day blocked off if it is closed. We had to scramble and find another storage and ended up paying $ 100 more a mo. Initial customer service was good, but apparently their staff is not aware of such things. Most businesses will tell you if they’re open or closed on holidays.

This is overdo. I rented out a storage unit here in Feb. All I can say is that if I can give more stars I would. Best storage facility I’ve dealt with. Plus they even even provide a truck for you to move in your stuff for free!!! Save on that U-​Haul bill. Place is nice, clean AND secure. And most importantly is they are FRIENDLY!!!
If you’re looking for a storage facility, this is the place to go!!!

The managers are the most friendly to deal with and are so helpful! They keep the facility clean and well ran. I recommend them to everyone I know that needs a storage unit, it’s the best facility that I ever used

This review is for John which is the manager of this place. He’s amazing! Super helpful and very responsive. He looks for the best deal for you without you even asking. He lives in the premises and you pretty much get to know him as you rent from this storage unit.
As far as the facility, I don’t really have anything to compare it to so it looks good to me. One disclosure is that you should be wary of his assistant because he can be a bit off at times. Nice person but John is a much better person to deal with.

George and Paul were both great, super friendly and very helpful in helping us assess our storage needs and finding the appropriate unit.
The facilities are nice as the units are all on the street level and you can pretty much drive up to all of them even if they are in a little hallway, which is nothing compared to some storage places where you have to walk around a maze to find your unit.
There is tons of security cameras, alarms and the manager lives on site. There is a coded gate and I feel like our stuff is safe!
In terms of price they are the best price per sq. foot I could find for equal facilities and ease. It’s super easy to find and is pretty much right off the 880.
This is our first storage unit and I have to say, I can’t imagine a better one!

Friendly and helpful, place is well kept.

1) Older facility
2) Responsive and friendly property managers

im using my fiances account, but i’m Michael wright and ive been using this place for about 3 years, and they are great, the reason i choose them was because it was the only storage unit that i could fit my ski sanger boat in. awesome!

Access to storage has been great for our first month. We have needed storage badly and this has been a lifesaver.

Exellente Lugar, Muy Seguro, camaras, y te sientes confidente!, algo que cuesta mucho encontrar es un humano, normalmente llegas a un lugar y todo va como un papel, no tienes opcines mas que las que te da el papel, en este lugar es diferente, talves todo esta en el papel, pero la forma en que lo hacen te hase sentir muy Seguro… My Point of View! The Best Place For storage arround Hayward!

We rented a storage unit less than a month ago. Sherry is great but the manager, George, is a jerk. At first he was friendly, but today he exhibited extremely unprofessional and inexcusable behavior. It was totally uncalled for and when we decided we were going to take our business elsewhere, he said he would be glad to accept a notice to vacate and then locked my husband out of the office so he couldn’t sign the appropriate paperwork. We’re leaving and going to Allsafe Storage in San Leandro. They have a very clean facility and are friendly and professional. When it comes to securing your personal property, it’s important to deal with people who are trustworthy — and it’s nice when they appreciate your business too — not this guy.

This was our first storage experience and the staff made it so easy. THe place is very clean, great security and the price is great. The property manager was very friendly and helpful. I would definitely recommned this place to any body. I definitely agree with George B. ^_^

The property manager was so friendly and provided great service. The rates are very reasonable, and I would keep my stuff stored there any day if my husband would let me…
The place is very secure, and the management are great!!!