T-Mobile

This place deserves 0 stars for customer service. Employee Daisy and her manager, bald Asian man, threatened to keep mine and my husband’s personal cell phones after we reconsidered trading in our phones through the Jump program. We never once signed official documentation committing to any plan, therefore they were in the wrong in threatening with such unreasonable action. I even considered calling authorities if matters escalated.
Word of Advice to future customers: Don’t submit to their threats. Call T-​mobile customer service while you’re in the store so that they can help sort out the situation. I filed a complaint, and the representative agreed that their threats were unjustified.

I went in to switch from AT&T to T-​Mobile. Kris did not tell the truth about me being able to use my current AT&T iPhones. Kris canceled my AT@T accounts and sent me to the point of no return. Now I have no phones for a month until my «billing cycle» ends in 29 days, then another 3 – 6 days to «process my payment» and then unlock my iPhones. On top of not having 3 iPhones for a month I have to pay both AT@T and T-​Mobile for that month, eliminating any savings I would of had going to T-​Mobile. And THAT WAS THE REASON I SWITCHED! Lost phones, lost money.

We were helped out twice by Oscar he is great goes above and beyond to make sure we get what we need. He is a great sales person and is very knowledgeable. Thanks Oscar for all your help!

Alfonso gave me excellent service! He helped me transfer my number to a new phone and was also extremely friendly and professional.
Thanks!

No wonder they do not care about people’s reviews. They are three star already:))
Anyway, went there to return an item and the kid at the counter «Heidi» was not much help and making excuse that I had only 14 days and I was at my 15^th day of my purchase day so I nicely asked for manager, she went to the back and after a few minutes she said the manager will be with me shortly, after another 20 minutes waiting she said the manager «Mirna» is busy and it will be another 10 to 15 minutes and she mentioned that even if she ok’s the return there will be a $ 25 restocking fee on an item I paid only $ 31.xx, so I was like heal to this BS, it’s not even worth waiting when I waited for 30 minutes already. Asked for the regional manager name and number and they only gave me his email address, hoping that Randy who happen to be the regional manager read this review and get in touch with me to explain his manager’s bad customer service behavior and hopefully I can return the item that I was a defective unit to begin with…
I wish I could give them no star,
A manger who can’t even talk to customer to resolve issues should not be in-​charge of a store and reprseant a store for a multi-​million dollars company

Slow service took almost an hour for someone to call my name won’t be coming here again

Never again will I go into this T-​Mobile store… went in to exchange phone that I bought and the employee Iverette laughed and spit in my face… told me she doesn’t have to do anything customer service tells her. I made a formal complaint with the company and they took care of it… deal with customer service not this store.

Best location I’ve ever been too. Customer Service is superb. Employees know what they are doing. Very grand experience. I will visit this location all the time.

I will give this place a one star for being located in a nice plaza. This place got the worst customers services and they treat customers like we owe them. Save yourself some headaches and go somewhere else. The staffs at this location should all be fired. It’s problematic when you see 5 angry customers walk out the door when you first enter. Additionally. .it’s concerning to see the receptionist threat a customer.

Usd80 family plan tax usd18 per month! Too surprised!

Tracey was my girl! I went in and all i said was i am having issues with my galaxy, dont want to pay a lot and the insurance i have on my phone is too time consuming. I need to walk out of here with a new phone and make this process as quick as possible. Not to mention i had just left work after being there for only 10 min as i was not feeling well. She got me a chair and had me sit down. The next time she needed me was to hand me my new phone. She explained everything to me, exactly what she recommended for me. It was exactly whatwhat i needed. I LOVEDD her customer service. She even gave me a follow up call couple days later to make sure the phone servedmy expectations. I work at the airport right across from the store and would go in to see her in future. Not to forget, i had been in to that store with the same issue and nobody willingly helped me and gave me my options.
Thank you Tracey!!!

I recently went into the T-​Mobile location located at Hespserian in Hayward. I went there to purchase their Galaxy 2. I had a fabulous experience! As soon as i arrived I was kindly greeted by a representative named Katrina. She explained everything to me, and wanted to make sure that the device I was interested was going to meet my needs. I not only purchased a Galaxy, but Katrina talked me into buying a hot spot device for my kids ! I have found my new favorite T-​Mobile store. The location at Hesperian was very clean, friendly, and very welcoming. Thanks Katrina for helping me out ! I am going to refer all my friends and family to you guys.

I have been to this particular store a few times in the past to purchase accessories but today I was purchasing a phone. I had the pleasure of working with Kristi who was absolutely friendly and fun. She didn’t rush through the whole process and was patient with me to explain all the great features on my HD2. Thanks Kristi!

This review is from my bf’s point of view because he already have their account.
When he bought his Blue Blackberry Pearl, he had to exchange it 3 times because of the problems that the phone had. The people who worked there looked at him funny because they think that the brand new phone cannot be defective.
They used to have phones that you can actually try it out with in the store, but now all they have are phone demos that you cannot try. Becareful with the phones, they have alarms behind the phones they are very sensitive.
Most of the people who works there are young hot girls who is too busy texting to each other.
If you do have a big problem wioth your account that needs to be resolved, don’t bother going to this place because they’ll talk you to dial 611 on your phone and talk to the customer service.
At the most, they’ll call on their phone and put you with the T-​mobile service rep.
They also try to set you up with the Data Plan because most of the phones does require the data plan. If you want a new phone and have no contract with them, it’s best to go on Craigslist and find one that’s unlocked because at the store the phones are very expensive! =)