The UPS Store

The worst customer service consistently.
Had to discuss why I was there for 10 minutes to get the clerk to search for all the items I was picking up. I had tracking numbers and all, just pure laziness from the clerk. Even afterward I had to explain that there was probably another package there, explained what it looked like, and could see it right in front of me. Still said it wasn’t there so I had to come back to get that same box.
Don’t bother calling on the phone either. Cannot understand the clerk with accent and poor english.
Just avoid this location, any other would be better.

I think this place recently came under new management, which is a good thing. The place looks much nicer inside than I remember it the first time I was there. Employee was a little late opening up shop, but made up for it dealing with the queue that formed because of the late opening with professionalism and a calm manner. Would rather come here than deal with the downtown Hayward hassle and the location there.

It was disappointing to get a shipping quote for 3.5 lb package going across the country for the ridiculously high rate of $ 27. I went to another ups shipping company with my same package and their ups quote was $ 14. This is a national company and their rates should be the same store to store, or at least close. Why this Hayward location tries to charge double the rate I found elsewhere I have no idea. They also were asking $ 9 for a cardboard box and $ 5.99 was the listed price for large padded envelope. I won’t be returning here.

The only reason I stopped at this location was because of its extended hours and I only have time to go after work. Does your merchant offer free return shipping? Well don’t come to this location if you want to pay $ 3.99 to duct tape your OWN box and label. Isn’t the purpose of parcel services for them to take care of the shipping for you? I walk in to return a book to chegg and Kenneth says I need to purchase a roll of duct tape, tape up my box myself and tape the return label on the front. (Not his fault UPS is inconsistent) I’ve been to many locations that have tape on hand behind the counter and do everything for you. They also have label slips on hand to paste to the front of your package. I don’t mean to sound petty over $ 4.67, but where’s the customer service? Nowhere. I won’t be back to this location if it means my free return shipping will not be honored.

Fortunately, i’ve never had problems at this location and hope to continue the trend.
I usually have everything boxed, taped, labeled (usually pre-​paid) and they’re quick to scan, and provide a receipt with no issue… so far, so good on getting my packages dropped off quickly and efficiently!

If I could give negative stars about this location, I would and I’ve only used them twice.
The first time (about a year ago) I had no idea the shipping process, so I just brought the game I was selling and they charged me, I believe it was $ 20 (long time ago) for packing and shipping. A few days later I received an email from the eBay buyer of a broken case and luckily not the disc. He didn’t ask for a refund so I know he didn’t break it trying to scam me. Over charging for unsecured packaging and they may have even broke the case themselves.
I recently used them a few months ago for a second game that I was just returning to Amazon. This time I came prepared and it was already in a box with the shipping paid for. No problems right? Figured they couldn’t screw that one up. well I checked the status a week ago (dropped it off more than a month ago) and Amazon never received the package. Luckily, they were nice enough to still pay me. Who knows what this store did with it…
Lesson learned. Never, ever use this place to ship your items.

Atrocious customer service. Tried to nickel and dime me at every conceivable turn. Will be taking my business elsewhere. Don’t use these guess if you don’t want to be ripped off.

Five stars. The new management & working people are great. I needed to print out a shipping label and they pointed me right to the computer– no charge for printing the label there. Friendly service too.
The lady there was helpful and the box to ship my books back only cost $ 2.
Would recommend.

Terrible. Products overpriced. Service was unhelpful. Charged for using tape!!! I’ve gotten better service from a postal office.

Ridiculous! They charge 2.50 for a strip of tape, no matter if it’s sealing the entire large box or just a couple inches. They said USPS or any other place does the same. I have asked for tape at USPS and FedEx Office, and none of them have ever charged even a penny.
They also just tape your paper label to the top of the box. No sleeve. Everywhere else I’ve been to has offered a sleeve.
This is just poor business practice, and a complete rip off. Spend the extra minute or two and go to the next UPS store!

After having a temper tantrum when the cashier did not explain why my mailing label wasn’t ok, things worked out great. I left. Got it fixed. Came back. I did not have to stand in line for more than 10 seconds. That’s a gift-​my time.
There isn’t a lot of people in this secluded area making this is the fastest UPS store in Hayward and Castro Valley area. Save your precious time. Go here.

I brought them two gifts to ship. One for a four year old girl’s birthday party and the other for Christmas. They sent them to the wrong locations and did nothing to fix their mistake. Go elsewhere.

This review is for their faxing/​printing service. I’ve never shipped anything using the store. However, in the last few months I had to fax a ton of papers for a business transaction to San Jose. The girl at the front desk was helpful.

STAY FAR AWAY!!! I would give them a zero if I could, no clear sleeves for the labels, and worst of all, charge $ 2.50 to ship a box if they don’t pack it or ring you up for the shipping. Most ridiculous thing I have ever seen!

I stopped by this location to drop off a prepaid warranty item, I was so happy that the item was covered under warranty even happier that the electronics company even sent me a box to send the return back to them free of charge. But the issue I have is that I didn’t tape the rather small 6 LB box shut. I thought I was ahead of the game with my RMA in hand till I asked a fool question! Do you have any tape?
The reply I got was… yes you can buy a roll of packaging tape on the wall to your left.
Or we can tape it for you for $ 2.50 to my surprise… now are these guys so hard up that they need to charge customers $ 2.50 for a meesley 5 inch piece of tape?
Don’t they already make big time profits in boxing and packaging for those too hurried to do it themselves? Mind you I already had the box with the packaging stuff to keep the item safe from damage. What’s next… buy a drink at a restaurant but if you want a straw that’ll be 25 cents extra? Hey here is an idea, put a big sign on the door for customers saying that if you bring in any un-​taped items no matter how small there is a $ 2.50 fee. I have a problem with buying rolls of over priced packing tape, my luck the nearest discount store was 2 miles away, so I gave them the $ 2.50.
Haven’t we all at one time or another ordered something that was delivered via UPS
and at times paid extra monies for expedited deliveries. Guess that means nothing.
Please come again…