Pep Boys Auto Parts & Service

I WISH I COULD GIVE LESS THAN 1 STAR! I went there for them to do my synthetic oil change on my 2012 Audi… So once it was done I picked up my car and left to do my daily errands after paying those clowns $ 80.00 for the oil change. The following day I got «LOW OIL WARNING» on my dash board which I found extremely odd as I just had an oil change, but I went to auto zone and bought a quart of synthetic to throw in. About 2 days later my dashboard «LOW OIL WARNING» light came back on, so I checked my level and it was low again. I went back to Auto Zone and bought another quart and went about my business. So now by this time I spent $ 80 on the oil change and $ 16 on two quarts of synthetic oil. I was on my way to Brooklyn the following Saturday morning when the «LOW OIL WARNING» came on again, luckily for me I was right near BAY RIDGE AUDI so I went to their service Dept to check out my car because in one week I had this light come on several times. The tech at Audi asked me if I had gotten an oil change recently, and I replied yes last weekend actually why? He advised the mechanic didn’t fully screw the oil pan bolt back in he only did it half way so it’s just been leaking right out the bottom, so I now spent $ 80 at pepboys, $ 16 at auto zone, & $ toll money and time wasted all cause the guy didn’t reinstall the oil pan bolt.

Had new tires installed at 6pm ordered Falken went outside after work was completed and realized Cooper tires were installed, went back inside around closing time and was told Cooper was a more expensive tire and for the trouble they would let me keep the Coopers for no additional cost. I ordered these tires on a buy 3 get the 4^th one free promo that required the purchase of a road hazard warranty so about 3 ½ months later I noticed a piece of metal in my rear passenger tire and decided to go back to to have the tire looked at. I mentioned to the service people that a warranty was purchased for these tires only to be told it only covers if the tire is not fixable and there would be a $ 15 charge, and to have a seat because it would be a least an hour. fast forward 2 hours I go to check on my car the mechanic was apparently finished and moved on to chat with the person in the next bay completely ignoring me as my car just sat there. Off I go to the service counter to inquire the status of my vehicle, great just a few more minutes and it was done, now I am dealing with a different person than the one who checked me in (all part of their strategy) and was told my total was $ 40 (including some air fresheners and tire shine I picked up during my wait-​$ 10) so $ 30 to plug my tire when I inquired as to why the guy had no explanation but told me he would check on it. He returned and took $ 10 off the bill at this point I was given a discount card and at this point was just happy to get out of there. I reviewed my bill when I arrived at home and noticed a $ 2.50 shop fee and a $ 5 fee to reset my TPS sensor all fees were not disclosed at time of check in. I could have gotten my tire plugged elsewhere for under $ 10 and been done with it in 10 minuted and avoided this place which I will do in the future unless I need some car detailing products or something that does not involve dealing with their service staff.

Customer service is severely lacking. When they say they «do everything for less» they certainly mean it in that dept. Don’t get your oil changed here either. Takes about two hours.

Awful, awful, awful. What kind of place does not have somebody on the floor who can help you with windshield wipers? Why would I have to go to the parts department when the product is on the floor? This Pep Boys has gone from bad to worse.

I went in for an oil change and a break inspection. An attentive mechanic immediately went about changing the oil as I waited in the sparsely appointed break-​room (one TV that was kind of fuzzy with distorted sound, no coffee). The mechanic came out and told me some of my filters had to be replaced and tried to up-​sell me on a special clean out procedure (I wasn’t have it). I had them replace the filters for cost, but the installation fee was the price of the filters! He already had to the filter off to show me it surely couldn’t cost him $ 20 to put in a new one. They told me my breaks only had 30% wear, so I trust they only replace what is broken but overcharge for it.
I’ll go back for an oil change but if major work needs to be done I’ll shop around.

My experience at this Pep Boys was EXTREMELY disappointing. I brought my car in at 9 AM for brake work — and ended up leaving around 5 PM. There was very little communication the entire time, and the staff was extremely unprofessional and paid no attention to me. In addition, after my work was supposedly completed, there was a loud constant beeping and a message on car’s dashboard that told me to «STOP» and that my brakes were faulted. I mentioned this to Pep Boys, and they told me it was OK to drive, and to just bring it in within a few days and they will correct the issue (because some sort of scanner was not working). Rather than suggesting an alternative (such as checking with another Pep Boys on a working scanner, they just told me to bring it back in a few days). Not only did they take over eight hours to fix my brakes (not even sure if they are fixed), but they let me drive away with that beeping and messages on my car’s dashboard. The guy also mentioned that the car is fine to drive, and that the emergency break just doesn’t work right now. Great to know that Pep Boys is ok with people driving cars with faulty emergency brakes. I called and spoke to the manager, and our call got disconnected — I called back within 10 seconds, and he was now with a a customer, and he never returned my call. I would NEVER recommend this specific Pep Boys to anyone. I spent over $ 200 for horrible customer service and a staff that allowed me to drive away in an unsafe car.
I will be sure to communicate this to Pep Boys corporate, as this was extremely unprofessional and unsafe. Very very very disappointed. Please look into other options in the area, as there are many other auto shops in the vicinity.