Super 8 Helen Ga

Goodness where do I start… well first thing we noticed was the sink in the bathroom drained very slowly, then the toilet ran the whole time we were there unless you jiggled the handle, shower drained slowly, bed sheets hadn’t been changed so we were greeted with some lovely nail clippings and unknown hair. Called front desk and they apologized but my husband had to go get new bed linens and we made up the bed ourselves. One positive is the heated pool which was nice and warm on a cold night. Wouldn’t stay there again though…

This was my second and certainly my last stay at this and probably any Super 8. The first trip was about a year prior, also for Oktoberfest. I thought it was fine, nothing special, but the room seemed clean and acceptable.
This time, it was terrible and deserving of being condemned, not a 4 star rating. First, the toilet in the room did not work when I arrived. The front desk lady said they were fully book and she attempted to fix it. Her fix made it work, but we had to turn the water on and off after each use. The toilet was not fixed until the following afternoon, but it continued to run and make noise the rest of our say.
Second, the room smelled like a wet sock. It was awful. They attempt to disguise the smell with an overbearing use of Fe-​breeze, but only ripping up the carpet could solve that stench.
Third, the carpet had not been vacuumed prior to our stay. In fact, other than hopefully changing the sheets, the whole room was dirty. We even found a dirty baby bottle under one of the beds.
Fourth, although I have never been asked this before, one of the employees asked us if we wanted our room cleaned. I said that we certainly do, as it needed it anyway. However, no one cleaned our room at any point during our stay.
Last, and potentially worst, the employees do not seem to care whether you’re having issues. I brought all of my complaints to their attention and I assure you, I was polite, I understand that stuff like this could happen when they’re so busy. However, our terrible stay did not matter to them and they did not even apologize.

Nice location within walking distance to the shops and restaurants downtown. The front desk staff were accommodating and friendly! Rooms are clean and the continental breakfast was good!

We had a simply amazing stay here. We had five people in our party, and the were very willing to try and accommodate us. The beds were very comfortable, the room was very clean and we even had new carpet. It’s very close to town, so it is an excellent place to stay if you want to walk. Michael, at the front desk was extremely helpful and is a true asset to this establishment. He even checked on us the next day. We enjoyed our stay, and we will go back later this year. We will be returning to Super 8!!!

Absolutely the worst place I’ve ever stayed. Disgusting hotel rooms with dirty sheets and cigarette– burnt comforters; crappy breakfast; no amenities at all; worst of all is their terrible customer service. Stayed here for Oktoberfest a couple years in a row solely because of location. This year we were not given a parking pass, even when asked for one. Then, Saturday night, both of our parties’ vehicles were towed (bc of no parking pass). Jennifer Wade (MOD) handled the situation terribly. Never apologized or tried to help us with the situation. Immediately had the cops called to deal with us, kicked us out at 2am, and then had the cab companies pissed at us so we couldn’t get a ride to our cars that had been towed over 20 miles away. I have never been treated so poorly. Podunk @$$ hotel that shouldn’t have its’ doors open for single another hour.

Seriously don’t understand all the negative reviews of this motel. It is the Super 8! What do you expect? It was the cheapest lodging in helen for Oktoberfest. We were pleasantly surprised … Clean, comfortable. Just a little dated. I can deal with that. The front desk ladies were super nice, funny, and helpful! So all the haters, don’t book the super 8 expecting the hilton and you will be just fine!

AvoId this hotel I had the king suite with whirlpool room. It started at check in with rude manager then my room bed linen had two huge burn holes in blanket. The whirlpool had no whirl just pool

Best super 8 I have ever stayed in. room was SO clean and beds were SO comfortable.

I’ve been promising my wife a weekend away for some time, so I tried to find something within our budget, and $ 100+ cabins were just out of our budget, so it looked like a hotel room. After checking Priceline, it looked like I could get a good 2 star hotel for around $ 60 a night. Well, I did get a hotel for $ 60 a night, it wasn’t a good hotel, or a 2 star hotel at that. Walk into the room, it’s very sparse. And thanks to Priceline, they gave us the handicapped accessible room, with the crappy bathroom. We called earlier, asking for a non-​smoking room. Well, it was, however it was surrounded by smoking rooms, including the wild women next to us who partied all night into the morning last night/​this morning, then woke us up at 6am due to the paper thin walls. Did I mention that our room was right next to the stairwell, too, where you could feel people walking up and down the stair at all times, as well as hearing them?
The room? Old, dated. The chairs at the table were tattered, torn and stained with «I don’t wanna know.» The room stunk with a mildewy smell, combined with the smell of smoke. The bathroom had no counter really to use, and the shower had no pressure (likely due to the addition of the handicapped-​accessible shower wand thingy.) The mattresses were very well used, and my wife had a hard time sleeping on it. Yesterday morning, my wife was in the middle of her shower, when the power went out, and stayed out for a couple of hours, right as we were getting ready for the day. The phone was out, as well for some reason. I showered by the light of my iPhone, in an already miserable experience because of the lack of said pressure. We got out of there as quick as we could, to start the day. Then, like I said, the large group taking up three rooms around us partied, whooped and carried on, with no way to contact the front desk and no desire to confront the already drunk folks just walking distance from the front desk, we dealt with it, waking up this morning ready to get the crap out of there.
While not the romantic stay I was looking for, there was one positive note to the hotel, and only one: it’s location. Definitely going to spring for the extra money to get a cabin next time.

You would think that with all the traffic that comes up to Helen, this hotel would at least be able to renovate. The rooms are old and ugly. They are dirty and smelly. Breakfast was fine but the main office although decorated is still dirty. I would really give this place a negative star rating but I can’t.

Cable didn’t work and front desk refused to do anything about it.