Hemet Optometric Center

everyone is very friendly, the dr. took great care of me and explained everything in full detail so I wouldn’t have any issues. great service!

This office scams people for money!!! I had my glasses for 5 months and they were under warranty so when I had an issue with a manufacturer defect, I went to the office to have them fixed. They ordered me a new piece for my glasses and then charged me $ 18 for shipping. I should not have to pay for shipping on something that was not my fault! So after paying the fee so I could get my glasses fixed, I called to complain about having to pay this fee. The office staff then told me that they only got charged $ 12 so would offer me a refund of $ 6. I wonder how many people get charged this bogus fee of $ 18??? I feel ripped off as I shouldn’t have to pay for anything if the glasses are under warranty and it wasn’t my fault that the manufacturer didn’t make them good enough. Very disappointed in Altair\BB and this doctor’s office. They don’t stand behind their warranties and the office staff is very rude.

Dr. Simpson is fantastic, the 3 stars however are for the office itself. I went to doctor Simpson last year after having gone to him in 2012 in order to get fitted for contact lenses. He ordered me a pair of trial lenses and when I went to go pick them up the secretaries at the front desk just gave them to me and didn’t even give me instructions on how to put them on or anything! I was completely clueless. They simply gave me the box and told me which vial had which contact for which eye then one of them proceeded to tell me that if I lost or tore one of them I would have to pay about $ 300! Since I had no idea how to try them on I accidentally ripped one within the first week and because she gave me that ridiculous warning I simply didn’t come back. Very unprofessional of them.

I have been going to Dr Simpson for over 15 years. He is a wonderful Doctor. He always seems genuinely happy to see you. He doesn’t talk down to you and he listens to what you say and I never feel rushed. I don’t know what the previous reviewer meant, as they have always been willing to give us a copy of our prescription.

I tried this place once a number of years ago and was very dissatisfied. The office was setup like an assembly-​line that ended at the eyeglass room where they seemed to have predetermined that the patient would be buying glasses from them. When I asked for my prescription (that I had just paid for!), the lady told me that she would have to check to see if they could do that (huh?). I finally got my prescription and went to Costco to buy my glasses.