LensCrafters

I love this place, the employees are super helpful and knowledgable. They were able to squeeze me in an appointment, and I was able to get my glasses with the prescription in less than two hours. My mom and I love this LensCrafters.

Highly recommend this LensCrafters out in Hemet. I had just gotten a new prescription and needed to lens for a personal pair of glasses. The staff was helpful and even managed to fill my prescription that same day at a reasonable price comared to other establishments. Lucky for me considering I drove out from 29 Palms.

I have been wearing glasses since I was eleven years old. I am now 60. I have had a lot of eye exams and service from private providers. This was the first time I have gone to a LensCrafters. The exam & prescription that I received here at this Hemet LensCrafters was the best one that I have ever received in my life. Bonus, I didn’t have to pay a premium price for my glasses. Love, love love this place. Dr Simonds is awesome. He sure knows how to get it right! Love my glasses. I have had them a year now. Still doing great. Came in today to get a pair of computer glasses. I received more great service. I even bought a new pair they will ship to my home. Thanks LensCrafters Hemet!

Had been here before and they were average although we had to call them to see if our glasses were in and they’d been there for a few days. This time, wife wanted to replace lost designer sunglasses with the same prescription less than a year old. After declining a push to do another doctor exam (we have other medical for this) she made an appointment the next morning. We arrived for it, and there was an employee and customers waiting as they opened the store over 15 minutes late. Really? No information or apology, just have a seat and we’ll get to you when we can (for us it was ‘when the technician gets here’). As they fiddled with the cash drawer, computer and other items that should have been done before the doors even opened, both employees seemed confused and flustered, and needed help from one another while they were doing whatever they were doing. Meanwhile, 4 customers are waiting patiently. About 45 minutes after they were supposed to open, they had 3 customers with appointment times waiting and they took a walk-​in before the appointments. We left and went to the Palm Desert store. $ 650 in retail sales went to the other store instead of Hemet that morning.

if there was no star thats what I would give!!! WORST EXPERIENCE OF MY LIFE! people are sooo freaking lazy, obviously the doctor does not need buisness as he allows their employees to be lazy and plain out dumb! I went in for an appointment to just have to be turned away because they could not find me on their insurance Web site! so I aked so what do you need from me she said you might want to call and get your member # as you don’t have your member card. I said no but I can provide ssn and dob… after 35 minutes of her trying to locate me, she said I can’t find you we can reschedule you?

Enjoyed our experience here. Had to replace my son’s glasses and ended paying half the price for the same pair of glasses than Walmart! Staff was really helpful and knowledgeable. They were really great with my son. Awesome costumer service. Glasses were ready in about an hour.

I’ve been to the Hemet location several times. Each experience was fairly good until the past 3 days. I was seen a week ago and paid for designer glasses, along with my exam and contact lens fitting. The gal that helped me that day was amazing. Clearly that’s where it ended. I called 3 days ago to request that they order my contacts as I had been pleased with how they fit, level of comfort, etc. The lady on the phone informed me that she could not locate my prescription. Really? I was just there a week ago. She then proceeded to tell me that she would find it and give me a call back. I never heard a word from her so today I decided to stop by the store and get things sorted out. The lady that «assisted» me today (middle-​aged, tall, thicker woman with brown hair and glasses) also told me that she couldn’t locate my prescription. At this point, I’d had enough so I told her that somebody better find it since I am paying for their services. And that’s when she got extremely RUDE and shot back «STOP!!! STOP RIGHT THERE!!» I could not believe how badly I was being treated… especially as a paying customer. She spoke to me in the most condescending manner, as if I was a child. I’ve never in my life been treated so badly. I will be reporting this to corporate, as well as the doctor and the location manager. GO ANYWHERE ELSE BESIDES HERE IF YOU WANT TO BE TREATED WITH RESPECT AND DECENCY!!!

Needed my eyeglasses repaired after I accidentally pulled the arm off and warping the hinge-​oops. I put off repair because honestly I was kinda broke.
Ok so once I decided it was time for repair I called 3 other eyeglass repair places around Hemet on a Monday morning at 9am and they were either closed or rude! One place even answered the phone «Hello». And that was all. Then I was told «tomorrow would be better if you come». Um okay. No thanks! I saw Lens Crafter and thought. ugh they probably will be more expensive. I hesitated, but went anyways and was greeting with a friendly smile and «how can I help you»? right away. And I was shocked when they provided the free service!!! I was so thankful! I was really tight on cash and having received the outstanding service I now have a planted seed in my brain that I WILL get my next set of glasses here AND I am going to refer everyone I know to them.
Refreshing customer service and excellent quality work and LOTS of eyeglass styles to choose from: D

I’ve had good experiences each time I’ve been to this store. Any issue I have had-​lens not situated correctly for my eye, scratch repair, etc,-has been addressed promptly and courteously. And my glasses have always been ready when they said they would. Angelina is always a pleasure to deal with. Thanks!

I have now purchased many pair of glasses from LensCrafters and many of them have gone back. I have purchased 3 pair from this location and these are the 3 pair that I have kept. One pair is a progressive lens, one pair is for reading only and one pair for sunglasses. This place provides quality products, a great return policy and pretty good service.

I spent over two hours waiting for my glasses only to find out they messed up with the coating. It was after 7pm so I have to come back the next day. Fine.
The following day I called to make sure that my glasses were ready because I have to drive 30 miles to get to this location. They informed me they were ready for pick up. When I got there, they have issue of imperfection on the coating. I asked them to mail it in to the store closest to my house (this was Wed). and they assured me they will be there on Monday.
I allocated my time to take care of this Monday, however, I found out they haven’t even ship it. I just wasted another day.
Under the circumstances above. I would say this place gives bad service.