Ross Dress for Less

Went in for a pair of shoes, when I was looking I would find sizes mixed up everywhere making it irritating to find a good pair only to see it’s too small. When I finally found a pair I go to check out and there’s only one employee at the register which created a line that was longer than it should’ve been. Finally I get to the front of the line only to be pushed back one more person who waited in the returns/​exchange line for 30 seconds. After paying I get into my car and get ready to put my shoes on only to find the sole is no longer glued to the bottom. For me it wasn’t worth it to go inside and deal with everything again so I just took the loss and left. Not returning.

My friend introduced me to Ross, and I was skeptical at first. I gave it a bit and I found some great tops. However, I have yet to find a good fitting pair of jeans. All seem to run small and are skinny jeans. What ever happened to high waisted jeans? (I wear a size ¾ and they are still small) However, I was amazed at how low their prices were. A super lot lower than Marshalls down the street. Most of their tops are $ 10 or less. If I find a top I like, I have this habit of getting others in different colors because they are so reasonable. The other thing I like about Ross is they get daily deliveries. Every time I go in there it is like shopping in a newly refreshed treasure chest. And, don’t let the long check out lines scare you off because they used to do that to me. These cashiers move with a sense of urgency, which is refreshing. They don’t doddle around talking BS with poky customers at check out time at the expense of others waiting in line, and I can appreciate that!

It’s so interesting reading all of these older reviews. Over the years I would’ve agreed with just about all of these in regards to the clutter, rude customer service, and ghetto. But in the last year the management has changed and the store is so much better. More organized, customer focused, and customer service is on point. Well done!

I can’t help but think of the American Dad episode where Roger finds a pair of shorts that actually look good on him when I check this place out. The store is messy enough where you think «maybe I can find a little nook in which to find that one clothing piece I’ve been searching for!»
I didn’t. Which isn’t anyone’s fault. It’s the nature these types of stores. What I did find was a lot of dresses that could have been cute but someone who was too big for them obviously tried them on and broke ‘em. So sad.
It is sort of unsettling that when you walk in you are greeted by a uniformed guard. It makes me wonder what crazy stuff has gone down in this Ross.
Well, this trip my imagination got more of a work out then my credit card. I walked out empty handed but deep in thought.

What do you expect from Ross? Not much, in my book. Kinda ghetto, but sometimes when you’re in a pinch for something, you can find it reasonably cheap at Ross. Not my first choice but sometimes my only choice.

I would miss it if it were gone but… Please stop having the cashiers call out next PURCHASE before they have even processed my credit card or given me a receipt. Fast service is great but timing is everything on this one.
Otherwise you can find great deals on unique items all year round.

Clutter is one thing. Its usually present that if the store is disgusting the customer service is not far off.
Lisa in customer service is highly rude. God forbid you have never returned an item before without a receipt. I insisted that I had the card that the one item was paid for if she was able to look up. Understandably she wasnt able to and I was very polite. She was so stealth that she confirmed with her supervisor over walkie walked three feet from me (STILL ABLE TO HEAR YOU DUMMY)
at the end of the day I was able to exchange and was grateful. Being in customer service myself with never understand the personal resentment employees hold to their awesome title of «cashier»
Lisa is perfect for Ross she will be able to be rude to whomever for very long time.

You know what people? It’s Ross for crying out loud! Everyone knows what to expect when they come here. It’s going to be cluttered, messy and customer service is probably not going to be great. But, I’ve never been to one Ross where it was nice and clean. Maybe in Beverly Hills. LOL.
They usually have a little bit of everything and I found a really cute backpack purse here for super cheap! Just what I needed for a long day at Disneyland. Prices are great and yes, you do have to do some scrounging, but I come here prepared for a long trip. Customer service is okay. Nothing special. Not super friendly but not too mean.
Seriously if you don’t like that it’s cluttered and giving it a low rating because of that, you need to check yourself!

I think the clutter and mess in the store has more to do with the shoppers than staff. As a teenager I worked at Pic N Save and after a while you just can’t keep up with the mess being made by customers. Just because people are lower income doesn’t mean they have to be slobs! Not all low income people are, but it seems the lower the income of shoppers the worse a store looks. I guess if it’s not your stuff and you aren’t paying for it, it’s OK to trash it. You don’t see Nordstrom or Macy’s looking like this. Cut the staff some slack they are doing their best, but it’s 2 steps forward, two steps back. BTW I’m a nurse and don’t work for Ross, but I think sometimes before we bitch we need to look at situations through the eyes of the employees. Empathy goes a long way in life!

Selection isn’t bad, but don’t buy anything big or bulky, their carts can’t leave the store and don’t expect anyone who works there to help you either.

This Ross was empty like the racks we’re very bare. My boyfriend and I stopped by real quick to get a couple of things and boy we’re we disappointed. I’m guessing maybe because it was after the holidays idk. So I finally found a shirt and the cashier we had was extremely rude and nasty, didn’t really greet us and was having a whole conversation with her employee very unprofessional she was like an older African American woman. She kept coughing in her had repeatably and didn’t even bother to use hand sanitizer GROSS. I’d never go back! I’m from San Diego, Ca and was extremely upset. Save your time and money and go else where.

Too much clutter and dirty… Can’t stand it… I keep trying and going back because in Hemet you really don’t have many choices. A lot of times I just end up walking out… Time and energy wasted…

It’s the closest to my house and they have a somewhat selection of clothes, you can’t go wrong with back to school clothes for the kids, I like clearance section for the kids, they have some name-​brand for cheap

If you have time to look around the entire store for one thing you need, Ross is for you! Where you can find a bra in the shoe aisle, Ross can surely use some help in the organization department.
I do go here from time to time if I need to buy a last-​minute gift. And sometimes I can find a cute sweater/​top. Otherwise, I do what I can to avoid it. It’s just a little on the dirty side to me.

I don’t really like going to Ross because its always cluttered. But I was trying to find some work shoes but really didnt want to spend too much. So I stopped by here. As usual, it look like the store was in disarray. The shoes werent even in the right size that it was marked. That right there made me just walk out of the store. I didn’t want to waste anymore time. Marshalls is in the same complex so go there.