Sears Auto Center

I had break service here at the Hemet Sears Auto and at first everything appeared to be done good until a few months later when I learned the breaks were installed without the required shims which is a metal backing needed to be placed behind the breaks. This caused the breaks to ware out way prematurely. Sears refused to acknowledge the error. When brought to their attention all they did was divert the issue blaming other areas of the break components. What they didn’t realize however is that I had just come from the Toyota Auto Dealership who always performed any work I needed done in the past, but because of the need to replace ASAP because I was headed out of town at the time, and it was a weekend where the dealership was closed, I had Sears perform what should of been a very basic simple break service. I didn’t realize how many poor reviews they had before I went there but I know better now and hopefully can save others from a ridiculous unprofessional and undependable failure of standing by their work. They fail miserably in taking responsibility for errors they make and do not at all stand by their work. If you need anything more than a flat tire fix, get your auto serviced somewhere else because these dudes are a piece of work. I’m not sure how other Sears Auto locations stand up but I suspect this kind of neglect has to run deep within their organization. Even the District Manager refused to call me back to take the complaint. I guess they must depend on new customers because repeat business has to be few here based on a reputation like this.

I have recently went to get service on two cars and there customer service was great. They don’t make you feel invisible and they try to inform you as much as they are able to. I had no issues with the cars after I left. I saw the reviews from the past and I don’t see that happening now. They are improving and I give them five stars for it.

I have used the Hemet Sears Auto Center for a few years with good service and pricing. My last routine full synthetic oil change was expected to be the same and the service writer noted that my last coolant change was a couple of years ago so I added that service despite having a need to be at dinner at 6. He said it would all be completed in 90 minutes and it was 4 pm.. Ha! An a hour after the Auto Center closed and with my car sitting untouched when I was standing there at the 90-​minute promised time, I finally got my car after my dinner date was missed.
I had told the service writer about the need to be somewhere at 6 pm and that was when the center closed. I normally have received good and prompt service here. And they cashed me out before 6 pm since they were closing then but I waited another hour before the car was ready. The receipt was doctored to show the promised time being 6 pm and when I asked the new service writer about this, he said they do this because that is when they closed. I told him that I was promised 5:30 pm.
The receipt said time out was 6:04 but I got the car close to 7 pm. Two technicians could not even reset the oil life indicator and the closing manager finally did that himself after expressing dissatisfaction. One thing for sure is that my bill will never be adjusted despite horrendous service!
I have bought tires, batteries, brake service, oil changes, coolant exchanges, shocks, wiper blades, etc. for many years at Sears Auto Centers and ONE experience like this can end decades of trust.
The dinosaur Sears which has not remodeled a store anywhere to keep their 60’s image has lost another customer. Where have you gone, Mr. Roebuck?

These guys are a complete loss, I’d rather go to pepboys. Never bringing my car here again.

If I could give zero stars I would! The slowest service ever! I always make sure to get there really early so that I can be in and out right away. Doesn’t seen to matter with Sears though. Had me waiting for a hour then told me it’s going to be another 15 mins until my car was taken back. I was there by 7:30am and my car was still not seen by 9am. This wasn’t the first time they had me waiting like this. It’s happened before. Fool me once, shame on me. Fool me twice, shame on you. And they took another car before mine. Won’t go back! Plus the employee who opened looked so overwhelmed, like a chicken running around around with no head.

This Sear Auto place in Hemet is terrible. I bought 4 tires from them and one of my tire got improper fracture… Sears will not replace it and on top of that they wanted me to buy a brand new tire from them even when I have warranty on the tires on 50,000 miles.
Never go to Sears in Hemet again for tires… they are a big ripped off.

Had to get a new battery for the car, we went to Auto Zone & Pep Boys, they didn’t have it in stock… but Sears had it for $ 150, yikes! I hate car repairs, so damn expensive. Took it home and switched it out ourselves, brought the old battery back so they can recycle it, easy as pie. That’s what I love to do on a Saturday morning.