Sprint Store By IMobile

I went in for a simple phone activation yesterday. There was a little bit of a wait, but I got prompt service by the manager, I think. I didn’t catch his name, I think it may have started with a ‘C.’ Anyway, he was great because although he was busy with a client, he started multi-​tasking on 2 computers in order to help both me and this other customer out. He was fantastic.
I wasn’t as impressed with this younger kid who worked there. I heard him ask this young kid who was in his early 20s or maybe even younger than that, to help me activate my phone, which is a 5 minute process at most. He was literally standing around doing nothing but chatting with a co-​worker at the time. He ignored him, and me, to go make small talk with other customers about babies and nonsense for like 10 minutes. It was glaringly obvious he didn’t want to waste his time on someone that wasn’t going to offer him a commission. Young kid – bad service. Attractive manager guy – great service! :) Seems one person shouldn’t be doing twice the work when there is a team that should be working together to help everyone.

Went in to upgrade and was met with a line of customers waiting to be helped. Employees were free to walk around and talk due to the fact that they only had 3 computers to help people with, so regardless of there being enough staff there you couldn’t get helped until a computer was free. Finally after a half hour of waiting an employee came up to me to ask what I came in for and then informed me that the phone I came in for isn’t even in stock, that they never carry it in store. No sign next to the display saying this or anything. Just a half hour wait to find out I shouldn’t have gone here.

The people are nice, but always «sorry for the wait»… upwards of 4 hours to get anything done… zero multi-​tasking, going here is an all day event.

I walked in with a bad attitude because I was tired of waiting for my phones to come in and I was willing to change phones, however my husbsnd was not. I met Michael and I swear if it were not for him I wouldn’t have even gotten a phone. He demonstrated different phones for us and we got exactly what we wanted, stayed overtime for us to make sure we left happy. He is the only reason I would ever ever ever go back. He is an amazing person to have there. Definitely needs a big promotion, he is very passionate in what he does and will stop at nothing to make the customer happy and is very honest. He is very knowledgeable with technology and is a very charismatic guy. Seriously changed my mind in the best way. I would recommend people to him in a heartbeat. Thanks for my S5 bro :)

I went in because I needed help desperately and Yesseni a one of the employee there was so helpful… Definitely coming back for any of my family phone service… Great crew and service overall! !!

Great customer service!!! All the staff is helpful and friendly! I will be going back for all my cell service needs.

Omg… No help! The young lady was helpful in what numbers I need to enter to get a sprint store rep on the phone (thats why i give at least 1 star) but the guy Jeff just directed me to Temecula corporate store, I had asked if I wanted to open a new account and needed a change of ownership could he help me. The reply was I can drive the ½ hr 45 min drive to corporate office… He tells me there just in sales,… Ok Jeff that means no customer service!!! Now if you have any questions, don’t bother with the store! If your not giving them money they don’t want to help you!!!

This is one of my favorite stores. David and his staff — especially Cherylynne (probably screwed up the name, sorry) are knowledgeable, patient and attentive.
I’m a gadget nut and it’s nice to talk to other nuts!

I have been coming here for about 2 years now and have been helped wonderfully by a young man who is no longer there. I asked for the young man and the manager, a tall overweight, girl says he no longer works there. I ask why and she says because his attitude sucked! What?! Her attitude was horrible! The manager (Lauren) is one of the most unprofessional, rude, cold, and bitter persons I have ever met. She is the manager? How? For the longest time I have come here because of Alfredo, the young man no longer there. He was the best source of customer service and the only beacon of hope that Sprint had. I will be switching to Verizon thanks to Lauren’s poor customer service. You are going to make me wait 15 minutes to tell me you dont have the phone i want, nor access to it. Then when i say im going to go to RadioShak you decide you can order me one lol. Wow. She didnt know anything about the phones. No specs, no features, not even the OS. She had to ask to make sure the Evo ran 2.2! Wow. You work there and you dont even know how your product operate and what they run. Please tell me where Alfredo works so I can start up with him once again, because Id rather pay a bit more to have amazing customer service then be stuck in a contract with fools and imbeciles.