24 Hour Fitness

Quality of 24 hour fitness has gone to the dumps. Corporate says they don’t care about the quality, the convenience will keep people paying. Over heard that from staff.
Pay more and y’all still can’t clean this place up.

Well I would love to be able to leave a decent review since this is the only 24 hour on this side of town with a basketball court, but after my 15 year old son’s Wilson Evolution basketball (a $ 65 indoor ball) has been stolen not once, but twice at this particular location, I have to say I’m not impressed. I understand that members are responsible for their own stuff, but when someone has the gall to take something OUT of a MINOR’S backpack, something that is clearly marked with his name in LARGE letters (after the first time, mom made him) and they will do nothing about it, I just can’t wrap my brain around that. I was told by their operations manager Abby that they won’t do any investigations but I should file a police report so they can request and review tape. Seriously? Because law enforcement has the time and money to go after basketball bandits? You have the damn tape and you guys can’t take five minutes to figure out who is stealing from your members? And even if you won’t do that, you can’t offer any kind of compensation whatsoever? I could have paid for almost 7 months of his membership fees with the money I have now spent on these basketballs (3 and counting). I will say at least the first person I talked to, Ryan, was apologetic and sympathetic, but after talking to Abby who sounded bored and dismissive, I am over this place and plan on taking our family of 6 elsewhere. I get that life happens, but the way this was handled was ridiculous. Weak 24. Weak.

This is probably the best 24hr fitness in Vegas. The staff is super friendly and it’s CLEAN!!, the free wgts are not hard to fine in pairs, the cables can get a little crowded but they always work and never get stuck, and the trainers are NOT pushy, but if you are looking for a awesome trainer ask for Bill! He has helped me reach my goals and now he is training my teenage daughter. He takes his time to explain everything and encourage her; her self confidence has sky rocket she is now making plans to return to cheer and or dance, something I thought she lost interest in. But thanks to Bill and his amazing training she is back…

The customer service is great, but the equipment is outdated and unsafe. Almost every single treadmill stops and starts at higher speeds. I hold the owner responsible for not updating the equipment. They have everything you need as far as free weights, but the treadmills are dangerous!

I love that they added kettlebells to their equipment and also have TRX. Very rarely, if ever, do I have to wait for equipment/​weights/​machines. Clean. Friendly staff. I would like a little louder music or higher energy in the gym

I am a large man (450 lbs) — because of my weight — I am a bit «shy» when it comes to public pools… However, I know the swimming pool would do me a lot of good — so I went out searching for a «quiet» (i.e «not so busy»), 24 hour fitness center with a pool on Sunday ngiht/​Monday morning August 16/​17, 2015.
I stopped at this location at 1 AM (about the time I would like to go swimming on a semi-​regular basis.) — a man was dusting the front display racks as I walked in.
I walked up to the counter and he stopped dusting and asked me «What do you want?»
«I would like to see your swimming pool, please»
«Why?», he asked.
I told him, «I am in search of a pool I could go swimming in at a late hour like this — so I am checking them out, may I see yours?»
He looked stunned. He said, «Are you a member?»
«No, I am not — but I am considering becoming a member.»
«I cant let you in unless you are a member — this is a private club». he informs me.
Now, I am wondering if HE is the person I should be talking to?
I re-​explained I am checking the facilities to see if it is a club I wish to join.
I then ask to see a manager.
He informs me HE is the manager.
He asks again this time with a little more «athority» in his voice, «Why you want to see the pool?» (I am rolling my eyes now in my mind…)
I tried a THIRD time to explain this to him and he threw his hands up in the air and said, «OK, I let you only go so far in to see the pool…» As we walked the 30-​steps or so to a glass door that leads into the lap pool, he tells me, «It’s a big pool — YOU WILL FIT IN IT!»
I stopped in my tracks. «What did you say?»
He said it again, but a little louder… (Thank God they weren’t «busy»), «IT’S A BIG POOL, YOU WILL FIT IN IT!!!»
I was stunned.
He then suddenly stopped me 3 steps in front of the door and said, «This is as far as you can go — see — it’s a big pool — you’ll fit.» I told him I couldnt believe he said that, he said, «I still dont understand why you want to see the pool?»
By this point, I said (yes, I was pissed off at his remarks) — «I want to PEE in your pool!»
His eyes got big and he said, «YOU CANT DO THAT!»
I said, «I know, because I am NOT a member…»
And with that — I turned and walked out.
If that is how they treat their PAYING CUSTOMERS (and may I remind all — HE IS A MANAGER) — NO WONDER the place was a ghost town at that hour… I doubt they will be in business much longer if THAT is how they treat all of their larger guests/​COULD-​BE members…
I am sure I can find ANOTHER fitness center…

Vanessa-​the membership manager at this GYM needs a few classes on customer service. She’s very unpleasant and rude.
Vanessa came to help us with the wrong attitude I feel it’s because when her co-​workers called her over to help us, it interrupted her conversation she was having previously with other coworkers.
Here’s the deal Vanessa your job is to take care of members… and future potential members.
My father and I are in town for a week, this particular gym is nearest to our vacation rental.
My brother has a membership at LVAC we wanted him to join us working out.
He has a seven day pass, took a while to find
dad pays the 1 day fee of 25 $.
Upon finding the seven day pass Vanessa says it’s invalid clearly, it has dates on it and it’s not expired.
Vanessa claims she can’t reverse the payment process! Meaning everyday we came, we’d have to pay for my brother to join us!!! Is this gym struggling that much for business??? Vanessa doesn’t help in situations like this. In customer service the customer isn’t always right but… You should do what you can to help the customer, such as acknowledge passes that aren’t expired. My dad and I have been members of 24Hr fitness for years and we’ve never encountered such horrible service.
I’d ask all my friends and family to not waste time or money coming here. Worst experience ever!

I went and signed up today, I was helped by the floor manager Levi he was awesome! Levi has a great personality, he made my experience effortless. The one thing I was worried about was the childcare area and he educated me on the guidelines they have to follow per state of Nevada which was great considering EOS does not and if they do I would be surprised. The room was clean and well managed. The girls at the front desk were very friendly as well.

5^th year of going to this gym. The prices have gone up slightly but the classes have gotten better. Great service and great personal trainers.

Poor customer service and dirty :(Juan/​sales was rude. There was only one bottle in the entire gym of cleaner and it would not spray. I was there an hour and did not see one person clean the equipment after they used it. YUK.

Been coming here for about a month, no complaints, the equipment is fine, and they have a full time guy repairing anything that is broke, the locker room is clean, and the staff is pretty friendly. So far, so good!

Okay, I have not had time to leave a review for this gym because I’m usually busy working out…
This is probably one of the most amazing gyms I have been a member at. I have not been living in Vegas for too long so we all know how finding a new gym once you move is not always so fun.
The manager at this gym was AMAZING he never pressured me to sign up gave me a two week pass so that I could try it out and I can tell you it only took a few days for me to relize that I loved this gym and I was going to sign up.
I love that they have a swimming pool since I am a swimmer and I have yet to run into a time where I had to wait long for a lane. This location also has a huge basketball court which I really really love… and a huge room for classes and cycling.
24 hour fitness in general is awesome especially since you have the ability to go to other locations in all states that they are in.
I love this gym it’s my second home and I would recomened it to anyone looking for an awesome affordable gym with up to date equipment.

Saturday 11am yoga with Kristy is gggooddd, advanced for me, it’s my favorite yoga class here. Mondays yoga with Heather is a slower steady pace. She’s very knowledgable of the poses and will critique.

Recently added new machines and soon to be launching a new fitness program called GRIT, it’s from the Les Mills team so there’s a stamp of approval. Pool and spa are properly maintained and on weekends swim instructor’s teach the kiddies. Juice bar is available and the ladies up front when you enter are professional and friendly. Sweat like a pig, drink like a fish (water), Yo.

This is a basic 24 hour gym. I like it overall and go here when I am close because it has the basics and it close. I have been going here for about 3 years.
Here is the good & the bad
Bad–
1) The equipment is old and limited. (This has improved recently as they replace the equipment)
2) The people working there are usually mad at the world so it’s not maintained as well as 24 hours usually are. It may seem weird to connect those two but every time I come in the people at the front are busy talking to each other & great members more like bouncers then like guests, granting us admission rather then welcoming us. Also, I never see them clean or pick up weights or do anything.
The good
1)It has a pool, basketball court, group fitness, cardio, TVs, free weights and Machines. (Old stuff but useable)
2) They now have a cleaning crew that seems to be helping!

Love working out whenever I want to. Cool place, pretty good size, workout equipment is in good shape, and the front desk guy is always real cool.

As a lover of all things yummy, every now and then it’s good for me to run in-​place, pick-​up heavy things and put them back down.
This location has everything you need when it comes to fitness: weights, multiple pieces of cardio equipment, and tons of TVs just in case I need to zone-​out while using the stair machine. There’s also a few rooms for spin classes, a full basketball court plus two steam rooms and a sauna. This will to help to get rid of that pesky alcohol that may still be your system from the night before. If you’re really feeling hungover you can even swim a few laps and hit the hot tub for a quick wake-​up call.
I’m not sure why this place only has three stars? It’s very clean and the staff is super helpful. A few of the reviews I read prior had mentioned a smelly locker room and a few cracked tiles in the bathroom… really? You’re in a locker room, it’s going to smell from time to time so unless you’re working out in the private gym/​spa at the Cosmopolitan just do your business and peace out.
This place does what it’s supposed to do, it provides a clean and safe space to work-​out.

Great equipment on one level and the guys playing hoops are serious! If you are into working out this is the place!

It’s aiiiiite.
Pros:
+Good eye candy (to be fair for both sexes & no homo) — always makes you work out just a tad bit harder;
+Never too crowded at peak hours although if it gets any more crowded at peak hours it could be an issue;
+All new Precor cardio equipment as of ⁶⁄₁₄;
+Lockers are nice;
+TRX station and plenty of core equipment like bocce balls, medicine balls, battle ropes;
+The trainers here are surprisingly legit;
Cons:
–Bathrooms need new tile and the lighting is harsh and it usually smells funky. Powdered supplements can cause stinkitis when you’re doing a do. I’d never want to shower there and don’t even like taking a piss;
–Weights are usually strewn all over the place — lots of teenagers who don’t rerack shit;
–The gym etiquette is above average, but near the free-​weight section it’s below average — i.e. when you’re doing bicep curls with 25-​lb dumbells, move a couple of steps the fuck back so other people can grab what they need;
–Yeah that juice bar is never open;
–Trainers don’t give a fuck about you when they are training, meaning that they will set up shop right in the middle of the core area so using the battle ropes can be difficult;
–Basketball court — well you know what that brings. Someone needs to tell these little fucktards not to dribble in the gym;
Suggestions:
–Put some of those airwick autospray things high up on the walls in the bathroom
–Do like Golds does and hire two minimum wage people — a female and a male to constantly clean
–Convert the waste-​of-​space juice bar into an abs room and enlarge the free-​weight area
All in all, it does the job and it’s a solid gym. On weekends it’s terrific. I come here because I’m always hopeful that I can shoot some hoops SOLO for 30 minutes before I lift, but that’s not happening much lately, so I’m probably going to be at the Sunset/​GV location more and more. I wonder how Lifetime opening in Novemberish will impact this place…

Just an okay 24hr Fitness, but I will continue to go here if I’m in the area.
I should be nostalgic about this gym since it’s the very first 24hr that I ever worked out in. Now, I’m hitting up most of the 24hr’s around our beautiful city. Like most gyms, this one is busy on Saturday morning, Monday’s, and Tuesday’s. There’s enough equipment here, but because of all the gym goers, the equipment can be taken at times. Size and cleanliness is okay. The bottom line is whether you’re able to get a good workout or not. And for me, I always seem to get a great workout here.
My one issue here is their lack of dumbbells, weights (the plates), and safety collars. The dumbbell racks are usually missing dumbbells, the benches missing collars, and you have to walk the entire gym looking for that missing weight plate. It’s even worse when someone is loading up the leg press with over 1000 lbs. When I see that, I know it’s going to be a long night.
I’m probably biased because I love the Summerlin, Centennial, and North Las Vegas 24’s. But I will still make my way out here for a workout to change things up.