Allstate Insurance: Michael Westra

Excellent customer service and the BEST rates in town !! Thank you Michael and Team !!

This agent is horrible, and a liar at best. To start off, he gave me an auto-​home discount, among a list of other discounts upon sign up for only auto insurance on my car. He told me my rate would stay the same and I could keep all my discounts regardless and they would not fall off no matter what. At renewal, my auto-​home discount fell off, and my rate nearly increased by half!!! Michael said that unless I brought my home insurance over (which was nearly twice as much with Allstate for the same coverage I currently had with another company) and that I could not keep that discount. So why does he and his staff sign up customers with all these discounts when he shouldn’t, just so he can be the «best rate in town». He could care less about his customers, although he likes to act like he does.
Go to any other Allstate in town and you’ll be better off than doing business here.

I am currently going through a vandalism claim with my car and the staff couldnt be any more helpful. Everything is easy and simple. It really helps when you have some of the best customer service agents helping you and making sure you get taken care of!

Very very pleasant on the phone. Answers all my questions with great knowledge of their field. Had an accident and everything. .everything was taken care of in a timely manner ! Highly recommend Michael’s office!!!5 stars plus!

Michael westra Allstate insurance agent and his office staff are awesome great experience with help and best rates I have ever had in insurance I highly recommend them they save me over a thousand dollars a year

Michael truly offers concierge like service for his clients. I use him for auto, boat, motorcycle, home, and business and he gets me what i need fast whether is=ts an account change or adding additional insured to jobs I am working on for my business as required for compliance. All this and he has great rates! On my business policy he saves me more than I pay for the current policy than my old one. All other retes for home, auto, etc… he is generally lower with higher coverages. Thanks Michael

what a horrible experience! I was a solid customer for over 2 years. After canceling my insurance policy, making certain my account would not have funds been withdrawn I was dismayed to find that they were taken anyway.
I called Allstate to let them know this, they promised they would be back in 48 hours. It’s been a week and still NOTHING! (the lady on the other line was very nice I might add)
But it gets worse, because it wasn’t returned when they said, I got an NSF fee of $ 36 by my bank. Oh joy.
I call back a week later, was on hold for exactly 31:26 and then was told in order to get my $ 36 I’d have to fax them my info from my bank. Fax??? WTF, who has a fax machine in their house nowadays???
After all this hassle and headache you’d think the service rep would be nicer. Instead she kept telling me that it was company policy. I kept reminding her that her company policy had already caused me massive inconvenience and I could simply email her the info… that’s what companies do in the 21^st century lol.
You’d think she’d be a little more accommodating… but she was worse! I had to hang up the phone.
So I call my local agent, explain the situation, and he blames AllState. I reminded him that I bought the insurance from him, so he bears responsibility to get this resolved. He has been a little more helpful but so far no results.
It’s been a week… where’s my money Allstate???