Ben Bridge Jeweler

The customer service is wonderful. Every time my husband and I go in, we are treated very well. We buy all of our jewelry here. And we have never felt like we are being pushed by the sales reps

Fantastic Customer Service
Big thank you to Beth who gave us such fantastic service! exchanged a piece of jewelery for us with no problems and she even cleaned my ring!!! Thank you again

Great stop for browsing jewelry. Friendly staff

I would not recommend this place. I went in to get a battery for my Tissot watch and the guy who «helped» me refused to sell me a battery. He said they would only sell it to me if they replaced it. He said it was their store policy.
In my opinion, the man who waited on me was arrogant and dismissive. He just did not seem to care that he would be losing a customer over a battery. He seemed to be rather proud of the store’s policy and made no attempt to explain the rationale, even after I asked him to explain the policy. Rest assured, my next Tissot watch will not be bought at this store.
I have a Tissot Touch and it is easy to pop the back case off and remove the battery. No jeweler expertise required. If you need a battery, go to Radio Shack. I found the exact same brand at Radio Shack that Tissot provided with the original watch. Only $ 6. Hope this helps.

Visited the Galleria Mall location several times (July, August, September) late in 2009.
Service was typically friendly and prompt.
Diamonds were strictly the subject of my visit. Although there were several stones in the «I» range many were quite «clean» when viewed under 10x loupe.
The Bridge chain sticks to high prices regardless of the level of knowledge you show about diamonds which is the reason for the two-​star rating. This company seems to follow the mall-​jeweler mentality of standing firm on price no matter how unrealistic such price is although I will say their stock of diamonds (overall) appeared to be of better quality than the typical jeweler in town.
Too bad prices are so high. The interior of the store is close to «upper-​crust» design and rents in malls are typically high so they seem to have much overhead to cover. Don’t let the atmosphere/​appearance of the store fool you as their «guarantees» are similar to what you pay for at other jewelers.
Shop around… as far as diamonds are concerned you’ll find a better deal elsewhere.