Chili’s

Sad. The service was poor and the food even worse at this location. We were immediately seated as it wasn’t too busy and then after that it was downhill. The drinks took 15 minutes from the minute our request was taken. The appetizers were taking so long we were given chips to for the time wait. The appetizers finally arrived and they were just ok. For my entrée I ordered the tacos platters from the fajitas menu and the tortillas were cold and hard. My husband and daughter got ribs and seemed content. As I started to eat my meal I pulled a thick black hair out of my taco which I was already eating, luckily the server was right in front of me and she was shocked! I was disgusted. She immediately offered to have my plate remade and I said ok as to not ruin my family dinner. Everyone finished their meals and I still waited for my plate. When it finally came, I was just skeptical and couldn’t enjoy my food, and alone at that. I just wanted to leave. My youngest daughter needed to use the bathroom and I took her and was just beyond disgusted by dirty walls and bathroom stalls. It was below any average standard. Just terrible. Then we returned to our booth as I saw the kitchen. I saw all this food on the floor and a bunch of lazy employees just walking on, over and around it. Like can you please sweep. I asked for the check and barely touched my food after. To no surprise I saw the check and was billed for my mediocre meal Im shocked I wasnt also charged for the hair in it. I felt like I couldn’t pay and leave quick enough. I’m so disappointed, this is my local Chili’s and I don’t expect I will ever return or recommend this place to anyone ever. STAY AWAY!!!

First time at this location, we went when they opened yesterday. Place was very clean, hostess was very nice and welcoming. Our waitress (forgot her name) was just awesome :) food was delicious as well, definitely will be going back to this location.

Service seems to have gotten much better!!! They were friendly and fast!!! They got my order right accurately and double checked many times to make sure what I got was correct. The food was delicious and got done at the appropriate time! I am so happy to be able to enjoy this location again! Thank you!!!

Had the half ribs full lunch plate. Place was dead for a Wednesday. Only two servers on, so service was slow, except that my ribs came out while I was half through my salad (fries got cold) and dessert sat on the table all the time I was eating my ribs. Place needs help. No refill on drink until after dessert. No management presence. No one asked me how it was except the server. Better experience at other locations.

Overall I’m always pleased with this Chillis. I’ve never had any issues with cleanliness until my latest visit. It was pretty trashed. The floors looked like they haven’t been swept all day. My feet were literally on trash and food the whole time.
I usually get to go orders so I don’t spend a lot of time in the dining room. Maybe it was a bad night
The food is always great. My order was wrong this time but it was fixed right away — no problem.
My waiter seemed out of it as well. He brought me the wrong ticket and admitted it had been a long night.
Overall it was ok. Will I be back?
Of course.
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Service is terrible. I’ve held off on reviewing my last couple of visits. Original order was wrong again but I’m used to that. Took 20 minutes to get it corrected. No offer discount, no comp, no manager. In my last review I said I’d come back. I’m a loyal customer. I’ve hit duke here a couple of times on Unilocal.I’m not coming back. I’ve had all I can take.

Slow! Eben oh a show day! Tuesday at 430 pm. I’m faking asleep, this place is so slow on a to go order. I even called 20 min in advance!

I had a very great steak on the 2 for $ 20 menu. My long island iced tea was made perfect

My husband took there today for a early Mother’s Day lunch. Wen got the $ 10.99 specail, and it was great!!! We got a half slab ribs, fries, salad and a house salad, and molten cake, and I was very happy with this. Great Early Mother’s Day meal

Great place to eat. If you have to wait for a booth, just walk into the bar area and seat yourself! With the rewards program Chili’s offers, we find we get a free dessert or appetizer every third visit. Service has always been excellent here, but they can get busy during rush hour, so head in there early!

Ordered off of the togo menu. Food was cold which wasn’t from the short ride back. No napkins and no utensils to eat the food. Payed extra for the southwest Mac and Cheese and got some cold Mac and Cheese that Strongly resembled the Kraft boxed product. It was old Kraft Mac and Cheese. Not impressed.

When we went it was still happy hour (I only know because the little table top computers were telling me). When our waiter came over we ordered two beers. She asked if we wanted large or small, we said large. When she brought our drinks they were both rather small but before I could even ask if these were the large ones she fled from the table. Once she finally came back, sometime after, we ordered our food. When she brought our food, she had forgotten half of it and come to find out she never even put the order in!
She never apologized, never said «I’m going to get that out for you as soon as possible», nothing! She just said «oh» and left for another 15 minutes. By time she brought the other half of the order we didn’t even want it but yet again she was nowhere to be found. When we went to just pay our bill because we were over waiting, our beers weren’t even on the happy hour price!!! Rather than trying to track her down, we just said screw it, paid the bill and left.
What I noticed was: 1. Our waitress never wrote anything we ordered down. Clearly she couldn’t remember it all so maybe she needs to start to ensure better customer service and correct orders. 2. They think that because they have these table top machines where you can pay, they never have to come to check on you.
I will not be returning. I understand this isn’t «fine dining» but after a long day when you just want a nice cold beer and some quick food, you also want quality or kind customer service.

Been coming for lava cake and we’re lucky to get Rocky every time and he’s the best! Great customer service friendly always checks on us really he just goes above and beyond to make sure we have a great experience every time. He is a 5 star employee himself and I think Chili’s really lucked out to have him on the team!

I had the lunch combo today; enchilada soup (which was quite large) and chicken margarita bowl for just $ 7.00! I added a side of asparagus with cherry tomatoes (a bit too salty but good) for just $ 1.99. My husband had the prime rib burrito with black beans (not a lunch special) approx $ 11.50 and a soda. Total lunch for 2 was only $ 26.00!!! What a great deal. Everything was good, good size portions and good service.

Have only been to the bar/​lounge area a few times. Service is sort of slow, place is always a little dirty. Food is ok, nothing I would go out of my way for. It can get VERY crowded during happy hour, but that’s the point!

The food was adequate. The service was atrocious!
We had a $ 40 «2-​go» order to be picked up at 7pm. Our order wasn’t ready 7:10pm — ok, fine. What’s the rush, right? None, and I mean NONE of the special requests were honored (no onions, extra rice (for which we paid)) AND instead of pork, I received shrimp for my fajitas. I’m allergic to seafood!
Our previous experiences with this Chili’s has been so-​so at best. This last experience was so far from reasonable that we’ve decided we’re done. There are so many wonderful choices in our neighborhood, and this Chili’s is no longer worth our time or money.
It’s really unfortunate. The brand concept is a good one, and we’ve been to many Chili’s that were awesome. This one obviously suffers from apathetic management. It’s sad.

I hate giving restaurants bad reviews but I do this only as hope it will hear them in a better direction.
The food was fantastic.
The service left a lot to be desired. It was a slow evening and yet my servers never came by to check on us once. Dropped the food and ran. We ordered dessert from the electronic ordering machine on the table and waited 45 mins. Never came out. Someone walked by from the wait staff and we mentioned it. It then came out, was practically thrown on the table at us without even an apology for waiting so long for it.
We left disappointed and will probably not return until I see better reviews. And as much as I hate not leaving the normal 20% tip I left a much lower one.
I could see if they were busy but they really weren’t and had plenty of staff working.
Please get your act together.

Went for lunch with a friend, and found everything lacking. The food was ok, my Chicken Tacos were VERY soggy, and friends Quesadilla was just ok, no flavor.
Our server was running literally the whole time, which is odd because they just were not that busy. The little computer on the table to pay with was confusing, although it divided our check for us.
The only good thing was the Watermelon Lemonade. Oh Sweet Lord in Heaven, it had refills and I hit up every passerby for more till I felt my kidneys floating. Bathroom is very clean, and I could then fit more Watermelon Lemonade in. :D
All the staff seemed to pitch in, usually a plus, but having ten people grabbing things off the table started to feel more like being mugged than waited on.
I didn’t try dessert, 10 lbs away from goal weight, but I did get a to go glass. Heh. Yup, Watermelon Lemonade to go. It’s a seasonal item so hurry in when you want an air conditioned place to visit and something to drink.

The Five Stars shared herein are for the Bar area service, food and drinks. In that respective order.
The service is always great, even during Happy Hour, 5 — 7 PM. You can expect to enjoy some conversation and TV between visits from your server because it can be hectic for them. But, watch and observe how well they treat each customer.
If K.C. is on duty, prepare to have a very satisfactory experience. He is friendly, works non-​stop, and mixes the best Presidenté margaritas!
The food is always perfectly seasoned, served hot and tastes delicious. If you haven’t tried the Southwestern Eggrolls appetizer, well, you are certainly missing a treat! Then, order the Pork Carnitas Tacos and prepare for bliss!
Let’s not forget the drinks. Fantastic!
I visit weekly, for multiple good reasons.

This Chili’s offers up some of THE worst customer service I’ve ever experienced. It’s a chain with decent food but the service makes it such an undesirable spot.
Often times there is no one to greet us when we arrive. We waited a while tonight to be seated.
We’ve had issues with two meals in a row and the manager NEVER addresses the issue or attempts to correct it. On one occasion, during a lunch break, my husband ordered a burger without mustard. It came out with mustard once. When he gave it back the first time, they returned the same burger and bun with the mustard literally scraped off. The second time, it arrived with new lettuce, same bun, same burger. The third time, new bun; same burger with mustard scraped off. What’s so hard to understand about «I really don’t like mustard, may I please have a new burger?» Manager never came over, and by the time all this went down my husband had to go back to work. He was starving and the only resolution was to take the burger off the bill.
The most recent time we ordered pre-​dinner salads and the meals came out without them, and also without my side. I think it was the manager who was running the food and, when we told him we ordered salads his only response was, «Oh, do you still want them or I can take them off the bill.»
Two stars because they have a pretty decent 2 for $ 20 menu that includes an appetizer and two entrees. I love the margarita grilled chicken. When we’re not doing the 2 for $ 20 dinner, my husband loves the quesadilla explosion salad. The food is reliably good and the prices are decent but the service ruins the ENTIRE experience. I won’t return for a while.

This location of Chilis is pretty decent. It’s located on the corner of Eastern and St Rose with plenty of parking. We usually stop in during lunchtime. The bar area is open seating with tvs mounted all around for entertainment. That’s where we find a spot.
We have had great service in the bar area. All of the servers have been really friendly and frequently check on the table. They have new mini tablets on each table for guests to reorder drinks, order food and even pay the tabs. So convenient!
We’ve had several different items on their menu such as queso dip, fish tacos, fajitas and sliders. Everything has been tasty and piled high. I always leave full without room for dessert. They do offer several desserts but unfortunately I haven’t had the pleasure yet.
It’s a chain but I like their menu. Give it a try!