Courtney Landscape & Pools

This company fails to have anything that even resembles a trustworthy business ethic. I would not have even given them the 1 star, but no stars was not an option. Courtney Landscape and Pools didn’t bother to show up for the work, TWICE, or even call to reschedule on either of those occasions, even after we signed a mandatory contract of intent before they would even schedule the work; a contract we signed two months prior to the scheduled work day. After the first time Courtney Pools didn’t show up, I called and spoke to the manager directly. He assured me they would be out to complete the work four days later, and assured me that we would receive a phone call if for any reason his workers could not make it. Again, no one showed up, and no one called. Two days later I received a call from the manager, who couldn’t make enough excuses for himself or his workers; no concessions, just excuses. Perhaps this company does great work, when they actually work, but it really doesn’t matter if they don’t bother to show up. Clearly, the loss of our business doesn’t matter, but maybe if this review induces the loss of more of their business, they will start getting the message. If you need some work done, Courtney Landscape and pools is definitely not the company to call.

I am now totally agreeing with many of the previous reviews. I got my estimate in March & wasn’t scheduled until June. I planned my summer company around the schedule of the pool. Kelly came late the Mon they were to start. He started draining the pool. A crew came Wed to chip out old plaster, came Fri to remove the old plaster. My family came Saturday but they didn’t return until the following Fri to plaster. Therefore I got a hotel so my grandkids could have a pool a couple of days. The plasterers Broke off a tile. Kelly never came to check on plasterers & didn’t give any instructions about the refilling of the pool. Luckily I have an awesome pool guy who came and filled the spa and told me that I needed to brush down the pool every day for at least a week. A month later Kelly called and said the plasterers wonder where is the other half of the money. He seemed very intelligent and like he knew his business but I think I may have been fooled by a good salesman. So another month later they came to replace the tile and put in a handrail. That is when Kelly finally returned only to pick up the check. I would hesitate to recommend them.

Was recommended Courtney Landscape and Pools by a friend and was glad to work with a company that I know I could trust to do a good job. I have a fairly large backyard and it was all dirt and rocks before Sabrina came to save me! Although I did some research, I still had no idea what I wanted to do. I gave Sabrina my budget and some very vague ideas (no more dirt, some trees, maybe some bushes) and she designed a beautiful, dirt free backyard for me! The system she uses to show you in 3D what your yard will look like is very cool and life-​like. It really helped me to get a good idea how it would look and if I would like it. Everyone was very professional and the yard was done very quickly and it looks wonderful!

I honestly can’t believe this landscape company is still in business. Now they are doing pools??? What a joke!!! Back in 2006 I had them do my in laws back and front lawn. It was not an elaborate job but for retires 5000 dollars is a lot of money. More than half the plants died within 45 days. Of course it was impossible to get them back out there. Got into a shouting match with the «owner» as he screamed «do you know how much gas costs???» So much for doing the job you are paid to do. I shudder to think about the shoddy work they do on pools. Buyer Beware!

In 2012 I hired this company to replaster my pool. Courtney pools did a terrible job there are streaks all over my pool and my jacuzzi is dark and stained. I’ve been trying to get this company to replaster again but all they have to say is that it’s not there fault according to clause 13 in there contract. Basically this company Courtney pools destroyed my pool and please never use this company. If I can give a negative 5 stars I would I feel like it was waste of money, time and water.
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I had a new construction pool done with Courtney Landscape & Pool and I have very dissatisfied. Lack of communication. Courtney would send workers to my home without notifying me of who was coming and when to expect them. Workers would just show up whenever. Courtney also upsold additional decking to existing concrete without informing me of a potential problem being located to existing grass. Within 15 months the cool decking has been completely destroyed. Courtney’s response was that I should have known having lived in Las Vegas for so long. I have to hire a concrete expert to fix the job that Courtney should have done right or repaired on their dime. Once you have given final payment you will never see the owner again. They come off as some wholesome mom & pop company. Don’t believe it and I hope you don’t have a problem because they will not even return a call. Don’t walk run and find yourself another company.

Courtney was the first company we experienced for a pool estimate. Sabrina showed up promptly. We walked her to our backyard and the first thing she asked was «How are you paying for this? Cash or financing?» I was caught off guard and said we are just looking for an estimate— In my head, I’m thinking that is what your flyer said — you can come out and do free estimates. She pretty much said that she couldn’t do anything until we was preapproved for financing. She then said I should have asked you that over the phone so I didn’t have to drive all the way out here… but then its okay because I am going to check on my client down the street. Sorry I was an inconvenience to you, or sorry for wasting your gas. After she left I thought, «wow, are all of the sales people going to say the same thing.» We had 4 other companies come out and did measurements and set up future appointments to go over pool design and prices and payment etc was the last thing they discussed with us. They understand the business and respected that we were getting price quotes from other vendors. So of course Sabrina’s reaction definitely helped us scratch them off our list for potential company to build our pool.

When we moved into our house, our entire backyard was covered in rock. We met with a number of highly recommended companies, but Courtney blew the other companies out of the water. Sabrina came up with the most beautiful design for the pool, landscape and patio cover. She listened to us, and she worked with our budget and truly gave us our dream backyard. We feel so lucky to have found this company. We are so happy with all the work Courtney did for us. They also do a great job with our weekly pool maintenance. I wish I could give them more than 5 stars.

I hired Kelley Wayne to remodel my pool and refinish the patio — when he owned Western Pool Remodeling in Southern California, a company that went out of business. The remodelled pool had ugly stains in several places, and one of the patio sections was completed in a different color. And, within a few month, the caulking all around the pool lifted because it was applied in a thin coat, and while the surface was wet. I called Mr. Wayne to complain and he told me: «go f*ck yourself!» If the owner of Courtney Landscape & Pools is smart, he’ll get rid of Mr. Wayne. His work is poor quality, he isn’t customer oriented, he has little integrity, and he has a fowl mouth. Stay away.

I had a pool built by them and they were quick and did a great job. The best part about the whole experience was the amazing saleswoman she was so friendly.

They told us they would be out over the weekend and didnt show up until the following sunday.
When they finally came to clean our pool they told us we needed a new filter and of course they had a replacement for us, $ 400. The existing filter needed a $ 20 part which I was able to change myself.
Stay away from this company, they have no concept of a schedule and are unethical.

I called to have an estimate done on some landscaping work and to inspect/​fix our irrigation system. I mentioned I would be leaving town in a 10 days and wanted to make sure it would get done before I left so my plants would be getting the proper water. They said they would call back to confirm a time…
I called the following week 3 separate days to confirm an appointment, every time I was told they were still planning on coming out and would call me back to let me know.
I got a call 24 hours before I planned on leaving town. They decided to tell me they were not going to be able to send someone out until the following week (after I was out of town). They told me for over a week they would come out before I left town, and then the day before I leave they tell me they can’t make it anymore.
Thanks for the heads up and horrible service.