Dairy Queen

Love the cake but not the service… And there’s a sign that said I didn’t have to wait to pick up my order, but I had to get in line… Grrr

I honestly wanted to give only one star, but I’m fighting off a wretched cold and the Grape Arctic Freeze I got soothed my poor throat. So kudos for that.
Everything else. No.
While ordering the girl who was taking our order was seriously lacking in any basic form of customer service. While my fiancé was ordering she Rudely stopped him mid sentence and snapped «I can’t hear you, you need to speak up when ordering.»
I’m sorry, what?
I’m so sorry I’m having trouble hearing you, could you repeat that one more time for me? This is an acceptable response for future reference.
Then we pull up to pay and she has us pull up to the front because chicken takes longer to prepare. Ok I get it but it shouldn’t take ten minutes after we pay.
Then to top it all of we get home and the sauce for my chicken strips is no where to be seen.
*sigh*
Curse my sore throat and my weakness for Grape Arctic Freezes. I will not be tempted again!

Always a fan of DQ simply because of the delicious ice cream and blizzards they have. Lately, Ive also been more impressed with the food selections as well. They may seem a little pricey for some of the combos, but I also find that they have some really inexpensive deals on daily combos and of course the $ 5 buck lunch is always a cheap option as well.

I just left the Dairy Queen on Warm Springs in Henderson and lo and behold once again they messed up my order when you order something you should get it how hard is your job people oh I forgot the kid at the window looks like he’s so young he’s going through puberty I just got through reading reviews for the past few years complaints are in abundance about behavior from this Dairy Queen why would an owner or manager not let the high school kids use the restroom that is ridiculous and discrimination also the reviews said the exact thing I always get your order in to the drive thru and totally get cut off speaking the owner needs to get a clue and stop hiring kids I know they work cheap but so do retired people get a clue I also called they’re very angry just now and guess what an answering machine gee I wonder why I will be back in tomorrow for my money back and I just hope I don’t go off on somebody that’s how mad I am it’s ridiculous it’s a simple job and now since I’m itching all over I won’t sleep and I need to call in sick tomorrow maybe I should sue these assholes

Even though they are friendly at this location, nothing can make me give them a another star. I order the chicken lunch special and it was terrible. First of all the box was big with only a lil inside… ok I get its going to be cheaper, but it was like I ordered a kids meal. the piece of chicken were so small and prob equivalent to 1regular size chicken strip, what a jip!!! The gravy taste like nothing, really wishing I had some ranch for my dry overly breaded pieces of freezer burn chicken strips… This will surely be the last time I order for here, I will stick to their imitation ice cream when I am in the mood for a artifical sugar high

The remodel in here is nice. Theres an area for kids to sit & play and the space is better utilized. Its also updated.
The service is a lot better since the remodel as well. They now deliver your order to your table for you, and with staff turnover theyve got much more customer service oriented staff now.
Updated to four stars.

I went into Dairy Queen one morning around 9 and was greeted (or not really because he said nothing but gave me an evil look) a very mean-​looking man in a baseball cap at the counter. He gave this WTF look as I was approaching. I was going to order a drink and he rudely said we’re not open. I said well your door was open. He then said didn’t you read the sign, and I said no. With an annoying tone he said that they needed the door open for their employees. I asked him if he was the owner and he ignored me. I take it that he was. I will never return that place again with jerks that work there like that man.

It’s Dairy Queen– smoothies w a boost protein or banana. I’m a single rider so I brought my bike inside– they didn’t say anything yet– sshhhh. Kid food here but salads available too. Clean facilities and it’s right before a 6% climb up warm springs. Cool off for 15 minute/​snack here then get back on the road.

Customer service is not practiced at this location. We frequently grab a cool treat at night and so far have yet to encounter a friendly, helpful or polite staff member. It really is a shame to taint the ice cream which happens to always be delicious!

The cost of doing business
This location has a restroom policy in place in which between 2 – 4 pm they do not let high schoolers use their restrooms even if they are paying customers.
Their claim over vandalism, sex and drugs is absurd. The fact that they can’t afford the costs is also absurd. If you own a Dairy Queen then this is the cost of doing business.

A quick treat… yes please! I was in the mood for just a little bit of ice cream. Dairy Queen was on the way home and it had been a while since my last visit. The inside has totally been redone. It looks great! Very clean with new booths and tables. Plus they have a child area with a little table and activities. I was pleasantly surprised.
They seem to do a good job with getting orders out quickly. There was only one person in front of me so it didn’t take long for my order to be completed. I tried their new Peanut Butter Cup blizzard. A small one is always more than enough for me. It’s creamy and plenty of the topping mixed in. Sometimes that’s all I need for my sweet tooth.

I was impressed by the customer service at this location. The manager went above and beyond for us on a recent visit.
My Blizzard mate and I came to this location to take advantage of the Blizzard promo. We advised the cashier (who also haped to be the manager) of our nut allergy and he sprung into action! First, he scanned the ingredient list to see if there were any nuts. Next, he yelled out to the crew to clean a blizzard machine and prepare to make one for a nut allergy. Hello, Captain… making your crew spring into action and taking these precautions is so above and beyond. Most places just tell us that we probably should not eat this or that.
After said machine was cleaned, fresh product was brought from the back fridge/​freezer to avoid cross contamination. I was so grateful and happy to see a business go the extra mile for their customers.
By the way, the Blizzard was delicious!
Enjoy, patronizing a business that cares about their customers.

It’s DQ so it’s only so much I can say about it. The food is OK but the staff can take a class or two in public hospitality.

awhhh. orange Julius was too liquidy! not enough ice cream! the bathroom doesn’t have toilet seat covers. you need a key to access them. btw. cashier wasn’t the friendliest. but the store was clean and organizrd behind the counter.

Blizzards make me happy. The signature ice cream dessert, not the winter storm.
Like all other DQs, this location provides them, so by that fact alone, they make me happy. However, I don’t need a sour-​faced 17 year old shoving it at me from the drive-​thru window. Not cool, kid, not cool. I will take it that said 17 year old was having a bad day, so it’s forgiven.
I’ll still be back for a Blizzard (or several).

Nurse, I need 50 cc’s of Blizzard stat!
This patient needs soft-​serve. .. soft-​serve so sugary sweet that it leaves a layer of crystals on the surface of the teeth. Nurse, there’s only one place that offers that level of sugar in a soft-​serve. We need some Dairy Queen.
What? What kind of topping?
Damn it, Nurse! I’m busy operating here. M&Ms? Reese’s peanut butter cups? Chocolate cookie dough? Damn it, I don’t have time for this debate. This patient is suffering without that soft-​serve.
What? Burger or chicken fingers? Are you crazy? Everything at DQ that doesn’t involve ice cream is too greasy. I said this man needs a Blizzard.
Well done Nurse. Just in time. Thanks to this peanut butter cup Blizzard, the patient will survive. Better remind the patient to brush his teeth before bed, though.

I find it challenging to write a review when it comes to fast food, due to the fact the each experience is vastly different from each other. Since i have been to the dairy queen on warm springs/​arroyo grande quite a few times, I am confident on rating it a 3 of 5 stars.
The blizzards, moolatas, etc are usually all very good. This last visit, my husband got a double cheese burger combo and i got a bacon cheese burger combo, regular size. The food was decent. We also got the new strawberry golden oreo blizzards, medium size. For the food and ice cream total for the two of us it was about $ 23. The one thing that bothers me is that they will not substitute the soda for a blizzard (not even for an extra charge).
Biggest downfalls for this location are the service and the drive-​thru design. Since i have been there a few times I can honestly say the service is not very good. It’s rare to find extrodinary service in fast food, but my expectations are not very high to begin with. I have had a few orders messed up, but it is rare. What i mean by bad service is that it is noticably bad. The servers have very dry personalities and are very slow on service. As far as the drive-​thru goes, it is hard to maneuver through. It’s not horrible, but because traffic is bad there, it can be hard to get to.
I would recommend this location for it’s convenience, but dont have big expectations for service. If you want a tasty, satisfying cold treat, give it a try. Besides, fast food workers come and go. It will be different every visit.

This review is solely dedicated to the Blizzard treat. I saw an ad on TV for the Triple Chocoholic Blizzard (while I was working out, of all times), and I couldn’t get it out of my mind. I went in and ordered the small size (to ease my guilty conscience)…and I daresay it lived up to its expectations. Yum.
I’m glad it’s only a flavor of the month, otherwise I’d be coming back here for the rest of my life.

So I am not a big Dairy Queen fan /​eater… until I want a milkshake!
Dairy Queen is one of the only places that still make shakes the old fashion way… with milk, ice cream and ext (strawberries are my poison of choice), not with chemicals and milk extract thingys. They are SO good.
So, if your pregnant, or just eat like you do, and get a craving for some real, good time, old time milkshake to shake up your world. Go to Dairy Queen and get hooked up. — Tell them Tanya sent you. (on second thought, don’t, they won’t know who you are talking about hahahahha)

The Mocha Moolatte is just about the best thing I’ve ever tasted and on Mondays they are only $ 1.99 compared to like $ 4.50 the rest of the week.
I might have to agree with the other reviewer about the quantity. My friend ordered a chicken strip basket and it came out to about 8 dollars and it looked like a kid size portion. The chicken strips were TINY. My friend said she didn’t want it and the manager was pretty rude about it.
The rest of the staff is really nice though. :)