Debbie Primack-Prudential Americana Group Realtors

Wow!!! I read all of the reviews and have never written a review on anything ever I felt I had to… I have been with Debbie for 6 plus years and she has been very good to me, first property was two years the owners short sold it, I was notified, Debbie herself showed me some other homes and we moved I’m a single mom and have my son and my elderly mom. We moved she transferred all deposits couldn’t have been easier. When we moved in the air didn’t work I called Debbie she got back to me right away while she was on vacation mind you had someone over here that day! It was fixed whenever I’ve had an issue it has been fixed right away, Josh has actually been very patient with me and helped me fix things over the phone so I didn’t need anyone to come over. I have been in the house I’m in now for four years, the only reason I’m looking to move is because it has been robbed twice. I notified Debbie she asked if I wanted to move and was willing to let me out of lease and tried to find another house however the rents have gone up. I then asked if they could put a security door on she thought that was a great idea had someone over right away to install a security door and security bar on slider no cost to me! I have never had an issue with Susan either. I am grateful to have had such a positive experience Debbie, Josh and Susan…

Please please do not go through primack properties! We are stuck in a lease and we are so upset and disappointed. I wish I would have read the reviews but we were in such a hurry to find somewhere. They are awful! Emails, phone calls, and maintenance request are ignored. They try to squeeze you for every penny. They lie and deceive you. This house is beautiful… So we thought. It’s falling apart! The toilet leaked and flooded, the other toilet barely even flushes and they refuse to replace it, the garage door motor that is dated for February 1999 will not work at all, our sink handle is broken, and so much more has been wrong with this house. When we moved in the house was filthy. After doing some cleaning I found things that haven’t been cleaned in years and years. The window sills and sliding doors EASILY had 5 years of built up dirt and gunk. We Have been told something would be no charge and then they still charge us! We rent out a house in Ohio so we are landlords also and we know how to treat people. I would NEVER treat my tenants even a fraction of they way they treat us. We lived in an early 1900s colonial home in Ohio and things didn’t breakdown there the way they do in this house. We kept up and took care of our house. It is clear that this house has not been kept up on and band aids were put on to make it appear perfect. And after reading reviews and seeing how they have treated us so far we are so scared that they won’t give us our deposit back when our lease is up. I wish we would have looked into this company a little more because now we are stuck. I hope they change and their customer service becomes better and they are more responsive and kind because so far it’s been very disheartening the way they have treated us.

Worst experience of my life. Does not follow a lot of the rules and regulations set forth by GALVAR and the Association of Realtors. Don’t every thing you will get a deposit back, no matter how well kept the property is. We still got charge for things that were broken during our walk through before we moved in. Debbie is a complete joke. Stay away.

She’s one of the most evil person I’ve ever meet imo. She seems to be a very unhappy old lady imo. I would live in a dog house before i would rent another home from this company as long as IT WORKS there. Such a unhappy person. I Still have not gotten back my deposit and its been 3 months. The pits of hell would’ve been a better home. It needs help imo

All other ratings are right on-​Too bad I can’t give minus stars!
Thank God only there with the primack team (A losing team) one year. I have
leased three places in last 12 years. One took 10 $ and another I got full security
deposit back. The primack team took $ 750 for items such as cigaretts in back
Fire pit and me and my wife don’t smoke. We are shower people and never used
2^nd bathroom tub and in this 15 year old house they said we were responsible
for TUB SPOUT (How do you break a tub spout?).I could go on so I called Debbie
to talk to her she said send e-​mail and NO REPLY. I called her up said she will return
call in 20 minutes NO REPLY. I called office and talked to Susan and told her to get Debbie to return call NO REPLY. After a few days I called Susan back to see if she passed on the message she got real quiet and said she did. Please don’t deal with
her or you will be writing a similar review. A WORD TO THE WISE!

I had an expeirence with this property manager and her rude, inept son a few years ago so keep that in mind but judging from the last comment, nothing has changed. Beware renting a property from her. It was undisclosed at the time we signed our lease that the owner was moving out of the house to SELL it and they had us sign a long term lease knowing this was happeneing. The son was rude and ridiculously unprofessional. It was such a terrible expeirence (and it takes a lot for me to say that because I have worked in a Real Estate office before so I tried to be understanding) that I still to this day have a terrible opinion of her and her operation. The entire thing. Stay far away, your better off with another property manager.

They are horrible!
We have been in our rental for a year and a half. On the few occasions we have needed something fixed, it takes up to three weeks to hear anything back.
They have the WORST attitudes and are not helpful. One time, the «lady» who was supposed to set up an appointment to fix something in the house got snotty with me.
Oh, and good luck actually getting someone to talk to you. Be prepared to leave voicemail after voicemail.
I cannot wait to move out and never deal with the Primack team again.

WORST realtor ever and EXTREMELY rude!!! I showed interest in the home, she told me I had to come make a deposit. I told her I had to see one more house and then I would come (same day). She told me never mind, that I didn’t seem serious she would no longer rent the property to «someone like you»… over a 2 hour wait !!! wow. so rude, unprofessional, and I’m sure the buyers would not be happy about that!!! oh and her assisstant susan. hung up on me when I asked why the sudden change of heart. UNPROFESSIONAL!