Diagnostic Center of medicine – Terry J McAnallen

I have to say Dr Mac is awesome and love his humor. He’s always giving me crap and making me laugh. I do have to agree with previous reviews about front receptionist, she needs a personality course.

The office staff is horrible. Had an appointment scheduled for a month in advance at this office, got there plenty early just to be told the appointment had been changed! Not by me! Why would I show up for my month long scheduled appointment if I had changed it! The receptionist was so rude. Didn’t try to apologize for a mistake they had made but tried to blame me. That is horrible service by every means of the word. When I said I wouldn’t be returning to the office along with 2 other family members that went there, her response was that was fine with her. I hope the doctors know that their staff drives away their business. Oh by the way I have gotten one of their famous letters of not wanting to provide service for me too! Well who wants service like that! Horrible place don’t go there!

After leaving the previous review, (which I included below) I received a letter from the physician dated the next day via certified mail refusing any further medical services. Interesting they paid to have a letter sent telling me to go to hell, but wouldn’t send me a letter to tell me they had moved. It shows how much they like to flaunt the fact that they do not need your business.
The letter reads as follows:
«This correspondence is to inform you that I and the other members of my medical group will no longer provide medical care and services for you. In order to minimize any inconvenience to you, I will continue to provide emergency care over the next thirty days if that were to arise. However, after the next thirty days have elapsed, no further medical care will be provided to you from the doctors contained herein.
In addition, I recommend you find a doctor of your choice for follow up care.
Lastly, upon written request from you, your medical records can be sent to your new doctor.
Sincerely, Terry McAnallen»
This is the kind of treatment you can expect from the Diagnostic Center of Medicine. You complain, and you get banned. They don’t see a complaint as an opportunity to remedy a mistake. At Diagnostic Center of Medicine, you will be refused further service if you voice dissatisfaction. This office is also now apparently refusing to provide my records unless requested by me in writing. Retaliatory behavior from a supposed professional.
I love that they think I’d come back after this letter, even for an emergency. You sir, are a whole new level of unprofessional. Thanks for treating me like a second class citizen!
**Previous review (edited for text limit):
«I left my office visit with Dr. McAnallen today pretty upset. So upset in fact, I created a Unilocal account solely to post this review. I felt as if they were throwing the fact that they do not «need» my business in my face. Allow me to explain why.
To start, I first saw Dr. McAnallen in March of 2013. Both my girlfriend and I were so impressed by his personable demeanor, I was sure I found my permanent doctor.
When I called to make a follow up visit 6 months later, it was a long way out. Almost a month. I remember thinking, «wow that’s a long wait for an appointment.». Even so, I thought it was worth the wait to see the doctor I wanted.
When that appointment came, I stood at a vacant office scratching my head, only to discover they had moved locations without bothering to tell me. A scheduled appointment.
I was very annoyed and decided to change doctors offices immediately. I did, and ultimately ended up changing back due to even worse service from a different office.
So I made another appointment with Dr. McAnallen’s office in October 2014, and they were happy to give me a prescription to last me until that appointment. For that I am very grateful.
So my appointment was at 1:30, and I was 10 minutes late. I filled out the paperwork quickly, and the nurse announced aloud to the doctor that his 1:30 was here. I heard him say «He’s Late!» and audibly grumble some other words. I felt embarrassed and planned to apologize profusely. The nurse told me they’d call me back in a few moments. At this point it is 1:45, and I noticed another man just arrived to see the same doctor.
So I sat and waited, and waited, and noticed it was now 2:00. I then realized that the doctor had taken his 2:00 appointment before me. I verified this on the check in sheet. It was clearly punishment for being late.
I was called back another 10 minutes later, got weighed, and spoke to a nurse momentarily. I explained why I had left the office before, and she simply had a «oops» look on her face. She shrugged it off and said the doctor would be just a few minutes.
I waited another 15 or 20 minutes to see the doctor. He came in at 2:25.
I was 10 minutes late, but then waited 40 minutes to see the doctor. Needless to say, I felt no need to apologize.
When he came in I could tell he was annoyed with me. He was very short, which I found extremely off putting.
I explained to him why I had left his office previously, that I currently needed a prescription, and that he should have blood work to review for me. He did not.
When I told him this is a good example of the difficulties I have had with his office staff, he got up and left.
He just left.
Minutes later a nurse came in and told me we were done. I was confused but I proceeded to the check out section. I explained to another nurse everything I had already said to two other people at this point. When I mentioned I was annoyed with their office staff a while back, she laughed. I was a bit surprised, and she just kept laughing. She didn’t apologize, in fact nobody did. Ever. No one ever apologized for any of the confusion or missteps. I was assured they were obtaining the blood work now, which would of course require another appointment for the result

See my review for Diagnostic Center of medicine.
I LOVE Dr. TJ! But I really dislike the front office staff. They always come off rude and like they are missing parts of their lives.
I arrived for my 2pm appointment at 130 because I am a new patient and had to fill out new paper work. When you walk in, you have 3 Windows to choose from. They have the doctor’s name above each window, and you are to check in at that specific one.
I wait by the window, and one lady and I make eye contact, and she walks away, saying nothing. This window was the last one on the right. The woman in the middle was sitting, and the one in the first window to the left was on the phone. After the phone conversation, the two ladies have a fun little talk… And I am still ignored.
Finally, the woman in the first window sees me after the woman in the middle announces that she is going to lunch. I am informed that the woman who belongs in the 3^rd window is gone. Whatever.
I give her my insurance and my ID and she makes a copy of it while I sit and start paper work. While starting paper work, my cards are brought to me by the office worker, and I am called back before I finish the first page of my information.
Why do I have to be here half an hour early to fill out paper work, when I am called back for vitals, and weight before I complete the packet? I filled it out while I was waiting for Dr. Terry M.
The appointment was quick and painless.
Dr. TJ always is on schedule! The longest I have eve waited for him was 15 minutes! He takes his time and addresses any of my concerns and makes me feel like a priority.