Dignity Health – St. Rose Dominican, Rose de Lima Campus

2^nd time coming here because of my daughter being sick. Wait time isn’t too bad and all the staff is really nice. You don’t want the added stress of more things when you’re at an ER. This place is great!

Admitted to the hospital for a Mild heart attack. From triage/​intake thru all my testing: blood, EKG, X-​rays, thru having my blood drawn every 2 hrs and the bedside manner for ALL the nurses and Dr’s… I received great care, observations and support.
Initially there were no beds available (the norm for most hospitals these days) but after declining to move outside of the St. Rose system (sister hospitals full also) I decided to stay and be posted in the ER hall on a gurney but even there, I had great care from nurses and the attending ER Dr from there an throughout my stay/​procedures. I eventually that afternoon got moved into an available room.
I highly recommend this facility and would not want to go to any other one. Thank you St. Rose for your care!

Went to the ER with a broken toe last night. The staff were nice and professional but the facility has seen better days. The housekeeping was lacking and you can tell the building is in serious need of an upgrade. If I’d had a more serious issue, I would have probably sought out a different facility.

The staff at the ER and the nursing staff on the 3^rd floor were wonderful! My husband came in for an acute illness and they took him back for triage almost immediately. When they admitted him later that day, I had the opportunity to meet the nurses on his ward and they were very friendly and kind. We will use this facility again when needed. Thanks.

Clean, albeit small, waiting area with a friendly, efficient, and helpful staff of nurses and doctors. I brought my husband here for moderate LUQ pain and he was released after a couple hours with results from lab work, an ultrasound and referrals for a couple specialists. Some may think that’s a long wait but to have thorough results that are properly explained by an MD with a good bedside manner is worth it. I was very pleased with this visit and – medical insurance coverage withstanding – would return here for any future emergent visits.

My mom is going on her 5^th week on being at the hospital now for many reasons but mainly from her m. S. I just want everyone to know how great this hospital crew has been. We have so much experience with hospitals and this one has been the best. They spend so much time checking on my mom, bathing her, getting her comfortable and lifting her spirits. I wish my mom could stay in the icu department until she can come home because they are the best staff. My mom has been on life support 4 times until they gave her a trake. I really feel that they really care unlike other hospitals. If it wasn’t for some of the staffs personalities it could be a horrible experience, I like humor to make me not dwell on the sadness. The comment I read below upset me because it was so negative. A sense of humor in a bad situation should be welcomed n they are just trying to lighten up a situation. Once you get depressed it all goes down hill. I believe if you’re positive then they will be also. Which helps them recover faster. It’s all in God’s hands anyway, so nothing we can do. Make the best if a bad situation. I don’t know if my mom will live or not but these nurses are great at lifting spirits and making them comfortable. Shout out to dane, nick, cortney, Miguel, Michelle, Patrick, and many others I’m sure I didn’t mention. Thank you for your support and all you do for my family and mom. I have a phobia of hospitals and this is the only one that I feel comfortable at, that’s huge. I recommend this hospital out of all of them. I know my mom is in good hands here. Thank you again icu unit. Nurses need more praises because they know their patients and take care of them. Thank you thank you thank you!

Everyone here has a great attitude well for the most part. They are taking care of my old man and getting him the help he needs which I’m appreciative..

My mom had to come in for a «same day» biopsy, that turned into a 2 day stay due to other health complications…
My sister & I spent many many hours in my mom’s room just hanging out visiting and have nothing but great things to say.
Everyone of the nurses and staff we delt with in both the day surgery area and up in her room were amazing. Super friendly, helpful and accommodating.
My mom’s stay, was as pleasant as a hospital stay could be.

My mother recently spent a good deal of time in the ICU of this hospital. The experience ranged from fantastic, to horrible. Both LaDonnas in the ICU are wonderful, as is Jennifer, Dana and Joan.
Lance, Nick and Robert (?) should be fired. Extremely unprofessional. Lance talked a lot of pot, even telling my 81 yr old mother to ”picture a huge bong” when she was asked to breath deep. He also called some of the patients on this floor vegetables. I have never seen neglect to this magnitude. I felt bad for the people he was taking care of, if they were alone, since Lance can’t seem to handle even 2 rooms with single patients in them. Nick needs to get over himself. He ”rapped” on my mothers door twice with the thermometer, we asked him to knock softly. He never did. Even when she was put on Compassion Care Nick would come in, take her temperature and say in a sing-​song voice ”No temperature! That’s good!” My mother was dying. Her temperature had nothing to do with anything. Nick is filled with himself, and no compassion for his patients, or the families of those patients.
I was made to wait in a waiting room while they took my mother back down to ICU from the second floor, she wasn’t doing well. I asked to wait by her bedside but was told no, to wait in the waiting room and someone would come get me in a few minutes. Not only did I wait 2 hours, but I kept hearing ”CODE BLUE IN THE ICU” and was afraid my mother was dying without me. Every time the doors to the ICU opened I could see my mother laying on a bed, IN THE HALLWAY, completely unattended. They left me waiting 2 hours, and only after I asked what was going on did they acknowledge they totally forgot about me. Javier, should be fired. Robert (?) is a bully and over confrontational. I will never forgive them for the way they responded to this situation. They should be ashamed of themselves but considering how rude and unprofessional they are I doubt they feel anything.
All over this hospital, from the plaques on the walls to the inscriptions in the rooms, speak of dignity and compassion. I got very little of this at St. Rose Dominican. But I did get ignored, bullied, forgotten and belittled. I wouldn’t go back to this hosptial if I was mowed down in the street directly in front of it.

Great job St Rose from start to finish. The checkin process, response time, care, and professionalism your staff had this day was absolutely outstanding. The communication throughout each step helped to alleviate any anxiety that may have been felt through this process.
I was having a bout with kidney stones AGAIN. Grrrrr. Dam you stones.
I checked in online for an apt at 12:00 for the delima campus. U fill in general information then submit it. I received a registrar phone call 15 minutes later. That helped pre register me.
I arrived ½ hour prior to ER appt. the following positive things happened from this point.
1.I checked in with the pre register station. They had some paperwork already there waiting for me. I was asked confirming questions then taken to the check in.
2. At check in More confirming questions then a form to complete.
3.I was directed to vitals next where they took my blood pressure and temperature. I was met by Dr. Emery at this time who asked some questions then told me the round of tests he wanted to have done. (I am not even in the ER yet)
4. 5 minutes after that I was forwarded to the insurance copayment lady who had me in and out of the in 5 minutes.
This entire process took about 20 minutes. I was called in to see the ER nurse on time. Who had blood drawn, medication ready to be given the minute I went into the ER area. I even had the ct scan technician waiting.
The only reason 5 stars not given. I have deep veins and I hate needles. So three nurses and 4 attempts later at an IV And 1 IV bubble that built when the needle slipped.
My favorites ER nurse Jacqueline from Jamaica. Going to miss you. Well not really if I never have to come back. You made my experience with your up beat personality and friendly bedside manner.

I recently brought my husband here as he had crushed his finger. The staff and doctor were professional, it felt like we were literally in and out. They took great care of him while we were there. We are from California and I can tell you I wish we had this kinda service, hospitality and hospitals like this in California! I would definitely recommend this hospital to anyone who visits the Henderson, nv area and is in need of a hospital visit. :-) thank you St. Rose!

Had My Gall Bladder taken out at Rose De Lima Campus. The surgery when very good and I am starting to live a normal life.
All the employees at Rose De Lima Campus were very helpful, kind, caring, friendly and thoughtful.
We just can’t tell or show them how thankful we are that we chose St Rose de Lima Campus OP for my surgery.
I will tell all my friend that Rose De Lima Campus this is the place to go. If you want people that really care.

This establishment has outgrown it’s community, patients hidden in every nook & cranny. Staff are knowledgable and friendly. The building it’s self is extremely old and in need if repairs.

If I could leave zero stars I would. I forced my father to come to the er because he had stroke like symptoms. And complaining he couldn’t breathe. I told the nurse about his symptoms and she said she would let the doctor know. When I went outside to take a minute so I didn’t stress my dad out. I’m sitting there five minutes later here comes my dad in a wheel chair can’t talk or walk. They released him. I asked the nurse why and she said to me «there’s nothing we can do, and it may not even be a stroke»
They didn’t even test for a stroke.
Okay so she basically said by saying that is they refuse to find out why.
Next day it happened again so I took my dad to a different hospital and they said for sure he had a stroke. My dad is in the hospital now and not in good condition. Thanks st. Rose once again for nothing. I will be filing complaints.

You’re kidding me right? I am 3 months pregnant and went to the er because I have had abdominal cramping for 3 days. The Dr finally sees me and says «well we won’t be able to do much here. We can’t tell you whether the baby is ok or not but we can do an ultrasound. .» What?! Isn’t this a hospital? You can’t tell me if my baby is ok or not? What kind of ridiculousness is that?

Came to this ER facility recently to be seen for an allergic reaction. While filling out paperwork receptionist was able to evaluate right away I needed immediate attention because she called the nurse and I was in triage area within 10 minutes of arriving.

flashback 12hrs: Had dinner with Momo B and his wife, both insisted I need to see a dr. right way because I looked «AWFUL» «like a puffer fish». I felt fine, didn’t know what the big deal was. Later that night both Mr. B and daughter said I needed to see a doctor. What? I felt fine and didn’t think it was serious. Picture the scene from the movie ‘Hitch’ .that scene played me to a T.
Fast Forward to ER: Triage nurse took my vitals and dr. (I forget his name sorry) popped in and asked me a few questions, got treated, was able breath better and given treatment plan for the week. Finished filling out paperwork and was released. Two hours tops I was there.

The staff here was professional. Front office organized. The facility clean. I thought the nurses were pretty efficient with all the patients including a 5150 they were dealing with. I even got a phone call the next morning from staff following up on my visit and asking if I had any questions or concerns.
My only gripe was the parking lot. Not enough parking spaces near ER entrance and at night it’s not well lit. Other than that I have confidence getting treated here if I need to be seen again.

Yesterday, while working, I felt my knee pop, a large amount of pain, and out of no where, I fell flat on my back.
The ambulance was called, and Rose De Lima would have been less busy, and closer. I agreed.
I was seen very quickly. The staff was very accommodating, and my full session at the hospital was about 2 hours.
I had an xray done on my knee, and they told me that nothing was broken. They did not do an MRI, which kind of left me Peeved. I don’t think that I should have to wait two days to see if there is any muscular damage… but hey.
They gave me a prescription for motrin, and a doctor that I can do a follow up with in a few days, along with some crutches. They called me this morning to check up on me, and addressed any of my concerns.

As far as hospitals go, who really likes them. My mom came into the ER here and was seen immediately. The staff was really friendly and kept us informed of what was going on. Yes, the wait for a room was long, but I think that’s pretty much the standard in ER’s.
The rooms themselves aren’t fantastic, but this isn’t a Ritz Carlton. All of the nurses and staff here were really friendly and did a great job in taking care of my mom. It’s an older hospital that needs some renovations, but overall it was a decent experience. Having worked in hospitals as an EMT, I know when hospitals are really crappy, and this one is a decent hospital. I know this place has crappy reviews, but everyone’s experience and situation will be different. I’m happy to say that our experience was a good one.

I hate going to my primary doctor, let alone urgent care, so a trip to the ER is a nightmare. This happens to be the hospital closest to my house, so when I needed to make a trip to the ER on a Thursday night, I headed there.
Now, I don’t have a lot of experience with ERs, but this one lives up to every stereotype I have in my mind…
The check-​in staff was rude and totally unhelpful, almost as if they were trying to downplay what I was complaining about (funny thing is that the sign on the wall says to let them know if it could be a stroke — and with my symptoms, it could very well have been, but they weren’t worried. Luckily, it wasn’t — at least not yet).
There was nobody in the waiting room, so I was glad that the wait was not very long. But any wait at all is too long when you are in pain. The triage nurse was ridiculous. I am very good with pain, and she actually had the nerve to tell me that I seemed too calm to be in actual pain. That is when I lost it. Um, don’t tell me what I am feeling. Do you want me yelling and screaming about it so you can’t get any information or history out of me? I started crying immediately. I am sure working in the ER is difficult, but it is not my idea of fun to just «stop by» at midnight on a Thursday for a visit, so please take me seriously. Plus, I left work to go there…
I have been seeing a neurologist for the headaches I’ve been having and I have a spinal tap scheduled for Monday, but over the last few days the headache has become unbearable, hence my visit to the ER. I am not sure what I wanted them to do — they are DOCTORS, I thought maybe they could figure that out. But, the Doctor basically just told me that it didn’t seem as if there was any urgent problem (um, once again, thanks. This horrible, throbbing pain in my head and increased blurriness in my right eye isn’t a problem at all), and that if I’d had an aneurism or stroke, it would’ve been apparent by now. Gee, THANKS. The point is, my neurologist thinks that I have increased intracranial pressure, which can lead to major issues if untreated, and beyond the pain I am feeling, it is scary.
He basically told me that there was nothing he could do, other than prescribe me pain medication (so, nothing), and that I should just follow up with my neurologist.
I guess that I would have to be having a stroke or heart attack or be bleeding in order for anything to be done here or for anyone to show some compassion. Total waste of my $ 50 copay. And I still have this massive headache.

If you’re ever shot in the parking lot of St. Rose Dominican, insist that the ambulance driver take you to a different hospital.
But if you want to be cared for by nurses who will forget to give you painkillers when you come out from under anesthesia after major surgery, and will expose you to infection by sending you home with a bag of drained blood dangling from the site of said surgery, then by all means, enjoy your stay.
I don’t know if a language barrier contributes to the stunningly poor care from the nurses at St. Rose Dominican, but it’s there.
What I witnessed here was an absolute nightmare.