Downtown Sewing Machine Company

Over the last few years I have been wanting to finish my quilt. I was at a point where I didn’t know what to do next. Going to the big stores was like being a needle in a haystack. So I set this quilt aside for several years and never finished it. I picked it up recently and visited the Downtown Sewing Machine Company on Water Street. I met Carrie. She made me feel so much better. She has a real big table that can help you put your quilt pieces together. I made my first quilt a little too big. She help me put it altogether. She had the products that allowed me to make it easier. The prices that she put on the fabric, the notions, everything was reasonably priced and I am really glad that I met her. I can now present my quilt that I made to my mother. Thank you Carrie for all your help. I really really really really really really appreciate your help. I have been wanting to finish this quilt for a long time and I’m glad I met you.

Well, I have to say that I haven’t really done business with this company as I went by on a Saturday morning at 8:30 and it was closed with no posting of any hours anywhere on the door or windows. So I called and got a voice mail (hoping the hours would be mentioned on the voice mail recording) no information there. Then I called 3 days later (during business hours) and only got a message that voice mail was full. I see in another review that her husband passed away. Maybe that’s why she’s having issues. It makes me feel for her but still you’d think a business would have the hours posted and the ability to clear voice mail. My heart goes out to her but I guess it looks like I’ll need to look elsewhere for my Singer repair.

Well. I purchased a machine a few years ago and it’s been fine however my husband went in and purchased some sewing needles that had to be ordered. Well we ordered them on June 27 and month later we are still waiting. I have contacted the owner at least 3 times a week for the last 3 weeks, She has excuse after excuse. I am pretty positive that I will not be doing business with her again.
Moral of the story, if you are spending $ 1000 on a sewing machine, she is on the spot but if you are purchasing $ 40 worth of needles, she has not time for you.

There are businesses that give you a sense of courtesy and kind service, even over the phone. This is not one of them.
I was given an obvious condescending attitude for just asking questions over the phone. I know I’m new to the sewing world but I was talked down to and rudely, most likely because I did not buy from them previously. Maybe I’m not worth their time then I guess. Therefore I do not need to spend any money with this business.

This place has no concept of good customer service. Brought a machine in for maintenance and repair, returned to me with same problem PLUS a new one. There is no way they could have missed the new problem if they were paying attention.
When I brought it back not only did I not get an apology for it not being fixed or having a new problem, my machine was put back at the end of the line of other repairs. When I asked if it was done yet, I was told they are busy with other repairs.
If you are supposed to fix something and don’t, you put it at the front of the line and make sure you fix it before you work on any other machines. That’s only common sense and good customer service. I’d be out if business if I treated my clients like that.
Had my machine for way too long. Would have been longer if I didn’t keep calling and bugging them.
After weeks of this crap they finally said it needed a part (which they should have known when I first brought it). Part never came in but they never checked on why they never received it until I called and asked them to call and find out. Ended up having to resend the part.
My machine never did work right — still had same problem but there is no way I was going to bring it back. I had another company fix it. it took them 2 days and it works perfectly!
Will NEVER do business with again. Felt like an invaluable customer the first time I went in a year ago so I should have know better.
Now that I tell people I hear other stories about the bad service that was received there. Wish I would have heard that first!