Henderson Harley-Davidson

Took my road King there with starting issues, they told me it was my ECM and would be a $ 400 fix. I told them I would tow my bike home and come back when I had the money for the repair. About a week after I took it home I went to charge my battery and noticed my security system was missing. I called Harley and they told me there mechanic took it out to diagnose it and forgot to put it back in. I looked at my fuse box and found cut and exposed wires as well. I then go to the dealership where they refused to put it back in. It took me talking to the manager to get them to repair what they broke. I then took my bike to a different mechanic for a second opinion and it turned out the ECM was fine, it was a $ 5 relay. A few days later their customer service survey team called me at my work and had me pulled away from my job for a survey. I asked why and was told it was the number they were given by the service team, however, I did not give them that number, I can only assume they got it from my file from when I bought my bike. Best Harley Davidson sales team in the valley, but I will never use their service dept again.

I attend the MSF motorcycle safety course at the Henderson Harley Davidson location. I want to give to big thumbs up to Chris and Dave. These instructors are very informative and experienced.
Taken the 4 day beginners course allowed me the opportunity learn the basics pertaining to safely riding a motorcycle. This is a outstanding course.

Simply Amazing!!! The Place is Superb, very friendly. They ordered my Vrod the way I wanted it and added some bells and whistles from Exhaust, air filter, wheels, tuning etc… Very professional, from the manager to Sales to Parts, Service and Finance. Service did an insanely amazing job to my bike. They even dyno tuned the bike. Ten (10) stars.

Deal with Mike the service manager he’s honest, thorough, patient, a stand up guy.

I went to Henderson HD for years to service my Ultra. After many attempts and many thousands of dollars spent, they were unable to solve. I went to LV Harley on Las Vegas Blvd on a whim to get an oil change… They said Oh btw your missing an oring and that will cause a back fire. They replaced it for free, now my bike runs perfectly. I will never go back to Henderson HD, they stole thousands from me.

The staff here totally rocks. I have never had an issue with anyone here. If you wanna get hassled go somewhere else. These guys and girls here are the best in the valley hands down.

Completely dishonest. Liars terrible customer service. Will never buy another bike from here again

I went int LVHD and it took almost 30 minutes to find a sales person. Once I found him, he really didn’t seem like he was interested in selling me a bike. I went to Henderson HD the next day and was made to feel at home the moment I walked into the dealership. I told the salesman what I was looking for and he showed me the selection. I found the exact bike I wanted at the price I wanted to pay. We concluded the transaction the next day, and I rode out two hours after I walked in.
NB: The folks in Black Mountain HOG are also friendlier than those in LVHOG; less drama and politics.

I bought my first Harley from Red Rock Harley here in Vegas back in 2011. I went to the Henderson location because it was closer. every time I go there I am lied to. service, sales, management, it doesn’t matter. they are snakes.
I brought my sporty in because the fuel light was always on. after an entire business day. they still could not determine the issue. I had to take my bike but brought it back the next day. after another six hours they still didn’t know what was wrong. I told them to check the fuel sender, which was in fact the issue.
I brought the same bike in because I had lost four turn signals in a month. they just kept dying. I was told it was due to «vibrations.» took the bike to las Vegas Harley and they replaced the voltage regulator.
brought the same bike in because what sounded like something in the primary was loose. they had the bike for six hours and couldn’t determine the issue. rolled into las Vegas harley and the service tech rushed the bike into the lift, damn near throwing me of ha-​ha. the chain and disconnected inside the primary and was slapping around inside the cover.
the list goes on…
their technicians are incompetent and lazy

*Update follows review, see below*
I have reviewed another HD dealership as the friendliest one I have ever been to. This one is the exact opposite. I stopped by Henderson Harley Davidson today to buy a couple poker chips. For those that are not familiar with Harley or biker culture, every Harley Davidson dealership carries several items stamped with the HD logo and the name of that particular dealership. The best known of these items are the ubiquitous Harley T-​shirt but they also carry poker chips stamped with the dealership logo that are collected by HD fans to commemorate each location they visit. Usually these are $ 1 – 2 apiece. As I have been collecting these chips for several years and my fiancée has started collecting them too as we have traveled around the country, and I had never been to this one before, I decided to swing in and grab a couple chips. Total cost $ 4.22. So far so good.
As I only had $ 4 cash in my pocket I needed to use my debit card. Now we have a problem. For this $ 4.22 purchase they want my full name, home address, email, and phone number to «prevent fraud». Now I’m not buying a bike. Or several hundred dollars in parts. Or even a $ 40 t-​shirt. I’m trying to buy two $ 2 poker chips. And I have state issued ID that matches my card. A card that actually says «see ID» on the signature line because I used to work for a company where my primary job was financial crime prevention. This is clearly a BS policy to force the harvest of customer data and I told the staff there that. They decided to stick to their guns and have a snotty attitude about it, so I told them that I wouldn’t be giving them my business and left. I drive by this dealership a couple times a month. I could easily have spent a lot of money there. But until they change this ridiculous policy they will not be getting one thin dime of my money.
*Update: Following my visit I contacted the dealership by phone and after informing the receptionist that I was a dissatisfied customer looking to speak to a manager was directed to a gentleman named Andy who told me that he was the general manager. He told me that he would be discussing this issue with his retail manager and asked me to give them another chance next time I’m in town. I will be in the Las Vegas area in the next week or two and I will make a point of visiting Henderson HD and will update this review with what I find on my return visit.

I go to Hendo HD cuz it’s closest to my house… but never again.
I called SERVICE and got a quote of $ 40 to install a new jiffy stand spring on my ’01 fxdl.
That’s pretty good for Harley rip-​off prices, so I agreed to let them do it.
I called back a week later on Saturday to schedule an appointment for the install, which was scheduled for the following day, Sunday.
On Sunday, my wife and I waited 30 minutes when the service writer, Robert, says…
Robert: «We are all out of springs right now» and he handed me an invoice for $ 144!
Me: «Why did you schedule me an appointment when you have no springs in stock?»
Me: «And no way am I paying $ 144 to install a spring in 10 minutes or less!»
Robert: «You just wanted an appointment, so I made one for you.»
Me: «To get a spring installed!» «You should’ve set one aside for my appointment today.»
…so by Robert’s logic, if you make an appointment at his stealership for an oil change, tell him you want the oil too! There is a chance they might be out of oil but he’ll still schedule you to come in. Drrr.
He was real condescending too. Take it or leave it attitude.
And, we used a «Free Bike Wash» coupon for my wife’s Sporty, and they brought it back out dry as could be. No evidence of it being washed.
We couldn’t find a drop of water on it but the Derby cover was filthy (pictured), so they did something to the bike. Not sure what.
Her bike was cleaner when we brought it in!

I sold my street glide and bought an Indian because of the horrible service Or lack of from the Service department
Short story, I purchased a engine upgrade that had a dyno tune included the tune never got done even after my repeated return and complaints the bike was never the same and ran terrible
I would not use Henderson Harley for service and would encourage others to look for someone who stand behind there work

The riding and instructors are absolutely excellent, and the sales department are great as well. My first time in Vegas was going to Henderson Harley Davidson for my ridding class, and I ended up buying a Harley on the spot and having it shipped back home. Thanks a lot guys, I really appreciate all that you did.

There is not a finer or better organization of people at any Harley shop anywhere!!!
That Monster store at the beginning of town could take some lessons from Henderson !!! Here is a start Hello welcome too Las Vegas Harley Davidson
They did that at Henderson !!!

OK. When I wrote the review I was really peeved. I got a call from the Owner and then a call from the Store Manager and then a call from the Service Manager. They picked up the motorcycle at my house and the Service Manager, Mike, personally worked on it for a week and then they delivered to me at my house. No extra charges. I am a Very Happy Customer. We have all written it off to miscommunication. The bike looks terrific and everything works like I wanted it. Thank you Henderson Harley.

We visited Henderson Harley-​Davidson last week and we were wowed by our experience. We visited with Brad in sales and he was pleasant and easy to deal with. We told him we were just here for service. He didn’t pressure us, to be honest he made us feel like part of the family. We had a few questions about our bikes and he answered them.
We went to service and John Hince helped us. He was very helpful and knowledgeable. We didn’t feel like we were being taken advantage of. He helped us save a few dollars in service.
Overall we would recommend this dealership above all. We have used the other dealerships in town and we have never felt as welcomed as we did in Henderson.

Had a great visit today! Brad was very helpful in showing us some bikes today! Everyone in the store was very friendly and chatty. We will be back– once my boyfriend makes his official decision!

If you are a new rider don;t go here. They have a rider edge program saying you will learn to ride.$ 350 dollars later I still don’t know how to ride. Two days in a class room, one and a half day on the range. They see you struggling to ride but tell you your doing good. I would not recommend this program to anyone.

Been going there for years always get the best treatment.

I ended up at Henderson HD when my father in law dragged me towards the door to look at a bike that he found and it turned out he wanted me to co-​sign for. So I walked in expecting to be either ignored (like other motorcycle shops in LV tend to do), or ambushed with a salesdog type that won’t get off of you. I found neither here.
What I did find was a clean and well organized sales floor, knowledgeable staff, and a nice selection of motorcycles to choose from. To see their used bikes you gotta get taken to the back which means you go through the shop. Having been in a few motorcycle shops before this one caught my eye as it was clean, well organized, and well equipped. A couple of questions asked to the technicians working on duty were met with friendly but knowledgeable responses. The used bike selection was nice, and as me and my father in law asked questions we got answers without attitude.
While we ended up not buying a bike during our visit, I was impressed with the level of attention we received. When the time comes to make a purchase, Henderson Harley Davidson will be on my short list of places to consider.
By the way the service labor rate is a bit steep at $ 95 per hour, but you do get what you pay for.
(Yelp 100 in 2013 Challenge #8)